Certificate for Hydravalve (UK) Ltd

No. XE5638E6CEE9DBFE03F9274D5291BF25B
 

Approved on
11/06/2014
Valid until
10/06/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Hydravalve (UK) Ltd



Excellent

4.61/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 18 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 87 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Hydravalve are always very helpful and offer a great range of product at very competitive prices. Postage is always fast and communication regarding delivery of purchases is always good too. cheers
James c.
5.00
Excellent

First valve leaked, which was disappointing, but replacement sent very quickly, no quibble.
4.33
Good

fast and efficient, will use again.
CAN YOU DO LONER LENGTHS OF THE BARREL NIPPLE PIPE
4.33
Good

Found a valve that I could not find elsewhere. Delivered to aberdeen on the next day.
5.00
Excellent

All good, promptly delivered with good updates via email.
5.00
Excellent

brilliant service
5.00
Excellent

Needed a Valve, got a Valve


Usual good level of service, thank you...
5.00
Excellent

all good
5.00
Excellent

v.good service
5.00
Excellent

Very happy with the service & product. I will be shopping with you again. Thankyou
5.00
Excellent

Good selection of stock & fast shipping, thanks
5.00
Excellent

Very good Without any problems Thanks
5.00
Excellent

Shocking experience Charged for next day delivery then turned up 6days later. Andy (Owner) then argued 'next day' means next day after we ship it not next day from order; unbelievable
Then fought relentlessly about returning it and tried to charge restocking fee which is illegal. Never had such appalling service in my life.
1.67
Poor

Hydravalve (UK) Ltd replies: 05/01/2017
Hi Steve. I have looked through the paper trail fro this order. On the email we sent with the quotation we quoted Generally 3 days delivery (working days) including the weekend days we had on the fifth day. the Next Day carrier is the service which we use once the goods are in stock. This was a special item item ordered in and we can accept back with a rehandling charge as our T&Cs.

Delivery options are expensive - ordered items totalling approx £10 and delivery was another £10, doubling the total of the order
4.33
Good

Hydravalve (UK) Ltd replies: 03/01/2017
Thank you for your review and feedback, we are currently examining ways to bring down the cost of delivery. All our items are sent out via courier so that we can track the goods. We are hoping to include Royal Mail delivery this year at some point as an additional option for smaller items. Thank you again for your order.

What a super company. I wanted a 3" stainless demountable full bore ball valve - Hydravalve had one on the shelf and it was delivered in less than 24 hours. Impeccable service all round - we require more valves so no decision to make we will go to Hydravalve.
5.00
Excellent

All good as always
5.00
Excellent

1 star for delivery as their cheapest option is to use Fedex For my small order I'm paying almost as much in shipping as I am for the goods.
3.33
Fair

Hydravalve (UK) Ltd replies: 30/11/2016
Thank you for your review, we are exploring ways to bring down the cost of delivery. We send everything out by courier so that we can track the goods. We are hoping to include Royal Mail delivery next year as an option. Thank you for ordering.

All excellent as always
5.00
Excellent

Hydravalve (UK) Ltd customer reviews

Hydravalve (UK) Ltd

Online Store for our process valves

Hydravalve (UK) Ltd was certified by Trusted Shops on 11/06/2014.

Hydravalve is a supplier for Process Valves for a wide range of industries from water to sanitary applications. Our site shows our ever increase range of valves and fittings, that can be bought online with a typical leadtime of 2 to 3 days.

Contact
Unit 4, Noose Lane
WV13 3LW Willenhall, West Midlands
United Kingdom
andrew@hydravalve.co.uk
Hydravalve (UK) Ltd

Owner
Hydravalve (UK) LTD
Unit 4, Noose Lane
WV13 3LW Willenhall, West Midlands
United Kingdom
Trade register
Companies House 02213870
Authorized representative
Andrew Newham
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Hydravalve (UK) Ltd in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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