Reviews for monnierfreres.co.uk



Excellent

4.70/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 174 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 263 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Brilliant service; gorgeous APC bag as described, beautifully packaged and fast delivery. Would purchase from this company again.
5.00
Excellent

Fast delivery, the bag is lovely and wonderful value (with £200 off).

Thank you
5.00
Excellent

good
5.00
Excellent

Excellent service
5.00
Excellent

perfect
5.00
Excellent

perfect
5.00
Excellent

Very good and extremely exciting to receive
5.00
Excellent

I love shopping from this site. Great variety. Good sales. Delivery and returns are easy.
4.33
Good

Was very happy with the product, delivery and communication.
5.00
Excellent

Excellent service x
5.00
Excellent

Perfect as per usual
5.00
Excellent

Good start and will come back next time if I wanna new bags.
5.00
Excellent

The parcel arrived very quickly but the packaging inside could be better.
3.67
Good

Absolutely fantastic company couldn't be more pleased with my Marc jacobs bag, thankyou so much, I will be buying from you again, from ordering to receiving was amazing thankyou thankyou thankyou
5.00
Excellent

A great company with a good range of products and fast delivery.
5.00
Excellent

Quick service and a lovely bag.
5.00
Excellent

Speedy delivery, definitely recommend.
5.00
Excellent

After ordering I had to wait a bit for the confirmation, but after that it was quick and easy.
4.00
Good

Fantastic
5.00
Excellent

nobody answer the phone for customer service
2.67
Fair

monnierfreres.co.uk replies: 21/03/2017
Our Customer Service team will be happy to help you.You can use the online form here to ask a question or contact us by phone at +44 20 3514 4833 for non-US customers (this is a non-premium rate number) between 9AM to 8PM Paris time, Monday to Friday.9AM to 6PM Paris time, and on Saturday between 9AM to 6PM Paris time. Regards, Monnier Freres Customer Service

I got a great deal on a bag I'd been covering for a while, so was very pleased with the price. Shipping was reasonable and arrived very quickly in luxury packaging. All round a great experience
5.00
Excellent

Shopped on here a couple of times, both have been fantastic. Great products, great prices and speedy international delivery. Thank you
5.00
Excellent

Great service
4.67
Excellent

I've used MF several times before and I keep coming back because of the amazing deals and excellent customer service. I've recommended it to all my friends now
5.00
Excellent

good
5.00
Excellent

Whilst I received my order on time and nicely packaged, the email confirmation of my order only came through after I had received the order, despite chasing, which caused a little anxiety
4.00
Good

Didn't receive the item.
1.00
Very Poor

monnierfreres.co.uk replies: 21/03/2017
Dear Customer, Could you give us your order number so that we can check the status of your oder please? Regards, Monnier Frères Cusotmer Service

very good
5.00
Excellent

Excellent item and price. Fast shipping, but poor customer support and online access to order information.
4.33
Good

Great price,gorgeous wallet and fast delivery....whats to complain about??
5.00
Excellent

Item was well packed & presented. Delivery was well within 3 working days and was free delivery too.
5.00
Excellent

Fantastic service ,extremely happy.
5.00
Excellent

Goods came promptly and were packaged well with not too much superfluous packing materials.
5.00
Excellent

First time customer, cannot complain about any aspect of the transaction. Great selection of products, easy to use website, fantastic offers, beautifully packaged and arrived in a timely manner. Perfect, love my new bag, and so would definitely recommend to all and will use again myself in the future. Thank You :-))
5.00
Excellent

excellent
5.00
Excellent

Good
5.00
Excellent

Delivery is fantastic. Packaging is wonderful BUT their customer service needs to improve by far. I've been using Monnier Freres for almost 5yrs now and will definitely recommend.
4.00
Good

found the bag I wanted and a brilliant price (they were selling previous seasons stock as previous price but bag looked EXACTLY the same).
5.00
Excellent

lovely bag. Good delivery.
5.00
Excellent

Description true. Good updates throughout delivery process and purse turned up as and when promised. Like it
5.00
Excellent

monnierfreres.co.uk

Contact
29 rue Tronchet
75008 Paris
France
Tel: +44 2076600376
non-premium number, from Monday to Friday between 9 am and 7 pm
contact@monnierfreres.com
monnierfreres.co.uk

Owner
Monnier Frères SAS
29 rue Tronchet
75008 Paris
France
Trade register
RCS Paris B 529 256 190
Authorized representative
Jean Monnier
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with monnierfreres.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.