Reviews for monnierfreres.co.uk



Excellent

4.59/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 470 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 578 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Great website, highly recommended
5.00
Excellent

Arrived quickly. I am very pleased with the purse I purchased, which is a gift for a friend. Loved the way it was gift wrapped and presented in a gift bag. Excellent Will use this company again. Xx
5.00
Excellent

Good quality handbag beautifully packaged. Customer service being unable to update computer input with correct delivery address, before the order was processed, really let my shopping experience down. Although pre-registered with a separate billing address & delivery address (ordered as gift) site automatically reverted order to me 550km away resulting in late gift delivery & extra courier charges
4.33
Good

Ordered 2 items, but was contacted after order had been placed to advise that 1 item was no longer available due to website not being updated. Item/purchase that was purchased and delivered is exceptional. Credit for item no longer available was processed swiftly
4.67
Excellent

Really pleased
5.00
Excellent

Great service.Beautiful bag,great quality
5.00
Excellent

I recently ordered a pair of Laurence Decade boots. They arrived beautifully presented and in good time. Boots are gorgeous. I also spoke with the customer service team when I ordered them who were very helpful. Highly recommend ordering from Monnier Freres.
5.00
Excellent

Very disappointed I order a bag payment was taken only to be told the next day that the item was out of stock, very poor service
1.00
Very Poor

Great shopping experience. Speedy delivery and great products. Highly recommended.
5.00
Excellent

Very disappointed I placed an order for a handbag one week ago Friday 1/9 on standard delivery, which was meant to be 3-4 days. Phoned next day Sat 2/9 to advice this was a birthday gift due for delivery on 6/9. Was assured it would be processed first thing Monday morning. One week later, still no delivery. 3 emails, 2 phone calls, still no proper tracking number to trace order has left France
1.00
Very Poor

Beautifully presented handbag. Fast delivery and would certainly buy again from this company.
5.00
Excellent

Perfect
5.00
Excellent

Love my bag it's perfect. Didn't need to use customer service so can't comment on service.
4.00
Good

Brilliant quick and reliable
5.00
Excellent

Order didn't ship for more than 3 working days. The customer service wasn't that great when I emailed about this. The product was excellent but the shipping was very slow.
3.00
Fair

Fast delivery option of leaving parcel in a safe place which Is hassle free . Beautiful bag
5.00
Excellent

Product arrived quickly and nicely packaged. Very happy customer
5.00
Excellent

Superb Love the box that my gift came in too
5.00
Excellent

Always get what I want in a timely manner
5.00
Excellent

Amazing service and products customer service Excellent
Thank you
Will definitely buy from you again
5.00
Excellent

Will always recommend to everyone
5.00
Excellent

Excellent service would not hesitate to shop with you again
5.00
Excellent

the website sent me a wrong
product and asked me to
send it back after i told them. They did
not apologize and book
a parcel collection without asking my
time schedule. I am not satisfied with this attitude.



t
3.00
Fair

monnierfreres.co.uk replies: 07/09/2017
We are sorry to hear this. Please know that your satisfaction is our top priority.

good
5.00
Excellent

If I can receive a email about my order's deliver information before I got it, it will be much better.
4.00
Good

good
5.00
Excellent

I have placed an order on your website and you said cancel it by accident. But you have not gave me any cancel information even though an email. Until I phoned you that I know my order was been cancelled. I am so upset about your customer service as well.
This experience was absolutely terrible.
1.00
Very Poor

monnierfreres.co.uk replies: 07/09/2017
We are very sorry to hear about this. Indeed, we had technical issues in august, they are solved now. Your satisfaction is our top priority. King regards, Monnier Freres Customer Success

Fast answer hassle free
5.00
Excellent

Great
5.00
Excellent

Really excellent service, came quicker than expected too which is always lovely
5.00
Excellent

Excellent experience - bag is perfect, will certainly use monnierfreres again.
5.00
Excellent

Fast delivery and great packaging. Thank you
5.00
Excellent

Great service; goods arrived on time and well presented as ordered.

Excellent.
5.00
Excellent

I was a bit wary of ordering, given some reviews about returns/refunds. However, the bag had a 50 reduction then I found a voucher code online for a further 20 off sale items. My £350 bag was now £140 so couldn't resist. It arrived in less than a week and, aside from looking a little more orange than the (coral/red) image online, it is perfect. Can't comment on return/refund as it's a keeper
5.00
Excellent

Great product. Great Price. Very fast delivery.
5.00
Excellent

Excellent service ontime.
5.00
Excellent

Great products, fast delivery
5.00
Excellent

Excellent service, prompt delivery. Thoroughly recommend
5.00
Excellent

The product packaging was great will definitely be ordering again
5.00
Excellent

Very good service. Many thanks
5.00
Excellent

monnierfreres.co.uk

Contact
29 rue Tronchet
75008 Paris
France
Tel: +44 2076600376
non-premium number, from Monday to Friday between 9 am and 7 pm
contact@monnierfreres.com
monnierfreres.co.uk

Owner
Monnier Frères SAS
29 rue Tronchet
75008 Paris
France
Trade register
RCS Paris B 529 256 190
Authorized representative
Jean Monnier
More information about the Trusted Shops customer reviews
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with monnierfreres.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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