Reviews for monnierfreres.co.uk



Excellent

4.54/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 781 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 889 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
22/01/2018
Date of order
15/01/2018
22/01/2018
Excellent item and fast delivery No issues at all
5.00
Excellent

Date of publication
22/01/2018
Date of order
15/01/2018
22/01/2018
Excellent price, delivery and product. Would definitely recommend Thanks:)
5.00
Excellent

Date of publication
22/01/2018
Date of order
14/01/2018
22/01/2018
Brilliant
5.00
Excellent

Date of publication
22/01/2018
Date of order
15/01/2018
22/01/2018
Great service, thank you
5.00
Excellent

Date of publication
21/01/2018
Date of order
14/01/2018
21/01/2018
It was so fastn easy and delivery was quick. Great service
5.00
Excellent

Date of publication
21/01/2018
Date of order
14/01/2018
21/01/2018
Arrived in nice packaging in timely fashion
5.00
Excellent

Date of publication
21/01/2018
Date of order
14/01/2018
21/01/2018
Really great site had my bags in a great offer will defo order again
5.00
Excellent

Date of publication
21/01/2018
Date of order
14/01/2018
21/01/2018
Really pleasant and easy shopping experience. Only thing that made me laugh was that I ordered a purse and it arrived in box size of shoe box :)
Well recommended.
4.67
Excellent

Date of publication
21/01/2018
Date of order
13/01/2018
21/01/2018
Delivery and quality of goods great. Received confirmation of order and goods sent. Happy with overall experience, would shop with Monnierfreres again.
4.67
Excellent

Date of publication
21/01/2018
Date of order
13/01/2018
21/01/2018
Great stock, Great Prices, Great Service and Delivery
5.00
Excellent

Date of publication
20/01/2018
Date of order
13/01/2018
20/01/2018
Very pleased with the purchase. Delivered on time with nice packaging. Will be using your service again.
5.00
Excellent

Date of publication
20/01/2018
Date of order
12/01/2018
20/01/2018
Exactly what I ordered excellent delivery would shop here again without any hesitation
5.00
Excellent

Date of publication
20/01/2018
Date of order
13/01/2018
20/01/2018
Fab bag - delivered as promised. A
5.00
Excellent

Date of publication
20/01/2018
Date of order
13/01/2018
20/01/2018
Fast service, good communications, good packaging. I would shop here again.
5.00
Excellent

Date of publication
20/01/2018
Date of order
13/01/2018
20/01/2018
I ordered 3 bags and have retuned 2 - they were all beautiful but I could only afford 1 - will see how quickly I get a refund
4.33
Good

Date of publication
20/01/2018
Date of order
25/11/2017
20/01/2018
Order shipped promptly and packaged beautifully... thank you
5.00
Excellent

Date of publication
19/01/2018
Date of order
12/01/2018
19/01/2018
I would have given 5s for al areas , but I did not receive the welcome gift that was supposedly included with my order, it showed as ordered on my account but was not in with my order
4.67
Excellent

Date of publication
19/01/2018
Date of order
12/01/2018
19/01/2018
Absolutely delighted with the bag - delivered when promised - well pleased
5.00
Excellent

Date of publication
19/01/2018
Date of order
11/01/2018
19/01/2018
Great
5.00
Excellent

Date of publication
19/01/2018
Date of order
12/01/2018
19/01/2018
Excellent product
5.00
Excellent

Date of publication
19/01/2018
Date of order
12/01/2018
19/01/2018
Has always been pleased with all my purchases
5.00
Excellent

Date of publication
19/01/2018
Date of order
12/01/2018
19/01/2018
excellent service
5.00
Excellent

Date of publication
19/01/2018
Date of order
12/01/2018
19/01/2018
Excellent service
5.00
Excellent

Date of publication
19/01/2018
Date of order
11/01/2018
19/01/2018
Order arrived within 3 days beautifully packaged. Very happy customer
5.00
Excellent

Date of publication
18/01/2018
Date of order
11/01/2018
18/01/2018
Love the constant notifications & the item was on time Defo shop again.
5.00
Excellent

Date of publication
18/01/2018
Date of order
11/01/2018
18/01/2018
Extremely pleased with the whole experience
5.00
Excellent

Date of publication
18/01/2018
Date of order
11/01/2018
18/01/2018
Lovely trainers.
4.33
Good

Date of publication
18/01/2018
Date of order
10/01/2018
18/01/2018
Ordered a pair of jimmy choo boots at half price Full price in all other stores. Did pay for 24/48 hours delivery but took a couple of days longer Product perfect, was emailed after dispatch and text message regarding delivery Had read mixed reviews about site so did panick when hadn’t arrived on time, but will defo recommend and use again
4.67
Excellent

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
I am so pleased with my new bag. It arrived beautifully packaged and on time. I will definitely use this website again.
5.00
Excellent

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
Didn’t receive what I ordered
1.00
Very Poor

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
Bad customer service. A so called manager - Annaly proving incorrect inforamtion
3.33
Fair

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
Very efficient and always responded quickly to my emails
5.00
Excellent

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
Literally disgusted at the awful service I have received. First of all I paid 13 pounds for express delivery however DHL was unable to deliver due to Monnier Freres misplacing information of the address. When I called the woman was so unhelpful and said I don’t know. You will get it Monday. when I said Monday isn’t good enough If I wanted it delivered Monday I wouldn’t of paid for express delivery
1.00
Very Poor

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
Ordered an item last week, still waiting for it. Contacted customer service a few times saying 'will ship tomorrow' each time, received no refund on my 24hrs delivery.
It's a shame and I hope I will receive my purchase or a refund asap. I trusted the website as I bought from the 3 years ago and all went smoothly. I highly recommend not to use this company Go to Mytheresa or Net-a-porter.
1.00
Very Poor

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
Very efficient and I wouldn't hesitate to use again.
5.00
Excellent

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
Everything I have purchased from them were flawless and perfect
When I did the order I didn’t realised that they had 10 on sale items so I have ordered the same items again and I am returning the one I haven’t got didcount.
I hope that the refund service will be same as perfect their service.
Up untill now I am very happy with the company.
5.00
Excellent

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
Genuine rating. I've seen negative ratings on this retailer and so they must have upped their game massively as their customer service team were very helpful and responsive with a query I had about an order. It also arrived a couple of days earlier and very nicely packaged. I'll definitely use them again.
5.00
Excellent

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
Shopping on their website was a breeze and I was kept fully up to date with my delivery status. My handbag came beautifully packaged, wrapped in tissue paper and presented in a lovely Monnier Freres box, which made the whole experience extra special. If only all online shops presented their items like this. Would definitely recommend to others, especially if you are buying a gift for someone.
5.00
Excellent

Date of publication
17/01/2018
Date of order
06/01/2018
17/01/2018
Just shocking... hadn’t received goods so called customer service - never spoken to a less interested team - promises made about despatch on repeated calls then (11 days after order) summarily cancelled order with no email notification or apology Really don’t deserve to be in business. Avoid.
1.00
Very Poor

Date of publication
17/01/2018
Date of order
09/01/2018
17/01/2018
Arrived in time stated. Beautifully packaged. Excellent service.
5.00
Excellent

monnierfreres.co.uk

Contact
29 rue Tronchet
75008 Paris
France
Tel: +44 2076600376
non-premium number, from Monday to Friday between 9 am and 7 pm
contact@monnierfreres.com
monnierfreres.co.uk

Owner
Monnier Frères SAS
29 rue Tronchet
75008 Paris
France
Trade register
RCS Paris B 529 256 190
Authorized representative
Jean Monnier
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with monnierfreres.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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