Reviews for monnierfreres.co.uk



Excellent

4.63/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 244 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 352 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
I ordered a bag and they told me delivery would be within 3-4 days. I had an email on 16th May confirming my order was shipped but I still haven't received it. I've contacted them via email a number of times and I've received no explanation as to where my order is. They havent replied to my last 2 emails from over a week ago. Not a happy customer. Wouldn't order again and would not recommend
1.00
Very Poor

No invoice in the box. And I've order two same bag, but one is old season's one.
3.33
Fair

Everything met expectation and communication was very good
5.00
Excellent

I only had good experience buying here. Product genuine and delivered on time. Will shop again. Thanks
5.00
Excellent

My bag arrived in good time, unfortunately it was shop soiled, the wrong colour and missing the original tags. I have been in contact with customer services and am awaiting a response
2.00
Poor

I ordered the Valentino Rockstud Bracelet in the black leather with silver studs and received the gold studs. I am now waiting for this to be investigated with Monnier Freres which I find very frustrating. I am just hoping after the waiting for the outcome of the investigation that I will finally get the product that I ordered
Nicola, Kent
2.67
Fair

This shop always has great things.
I have shopped here several times and have never been disappointed.
The goods come in lovely packaging.
5.00
Excellent

Very good
5.00
Excellent

Very good service indeed
5.00
Excellent

Love it
5.00
Excellent

Excellent service and beautiful packaging. Perfect.
5.00
Excellent

Not bad
4.00
Good

Great service. Loved my purchase. Only problem is the delivery charge is an extortion.
5.00
Excellent

Products are good value for money.
4.33
Good

I received my order promptly, on the day promised, and the scarf is even nicer than the picture. I would certainly use this service again. Thank you.
5.00
Excellent

Very fast service from France Great double discount when ordered Packed well Lovely Michael Kors bag Recommend Would definitely use again Very pleased
5.00
Excellent

My beautiful handbag was extremely well packaged and arrived when they said it would. I would definitely order from them again.
5.00
Excellent

So impressed this is a wonderful online site, I was constantly kept updated with the progress of my order, delivery was 10/10 it arrived at the expected date.
The package was well received, the bag is simply gorgeous thank you
I will certainly recommend your service, pricing also very,very competitive Well done
5.00
Excellent

Excellent service - have bought several items from here and always well packaged and delivered speedily.
5.00
Excellent

Excellent delivery service
5.00
Excellent

Great price and offer. I didn't deal with customer service so not sure. Website could be better please as not very easy to browse when searching particular brand. The loading so slow and not user friendly. Took me a while to find what I wanted although I have seen it few days before
4.33
Good

Very good.
5.00
Excellent

Lovely as always.
5.00
Excellent

Great service and beautiful product
5.00
Excellent

Goods arrived beautifully packed, everything perfect.
5.00
Excellent

Couldn't have had better service. Very prompt delivery with e-mails sent with progress info.
Would recommend and will definitely use again.
5.00
Excellent

I placed three orders, every time there was an issue.
The last order I paid for next day delivery. I didn't get a shipping notification and the day of delivery after I contacted them they told me it hadn't shipped but they'd make it a priority only for them to cancel the order an hour later
It appears they ran out of stock, which seems a common theme in reviews
Avoid, it's not worth the stres
2.00
Poor

monnierfreres.co.uk replies: 23/05/2017
Dear Ms Samasher, We are really sorry about it. It was a problem of stock actualisation on our website. Our team is making his best so that it doesn't happen again. We hope you will have a better experience soon. Regards, Monnier Frères Customer Care

Nothing was a problem to this company and goods arrived soon after order and safely packaged. Many Many Thanks.
5.00
Excellent

Excellent service
5.00
Excellent

Fantastic quick shipping
Will definitely buy from you again
5.00
Excellent

Excellent service lovely quality
4.67
Excellent

Great
5.00
Excellent

Brilliant service and elegant presentation of the handbag. Love it.
5.00
Excellent

Great value once again
5.00
Excellent

All good
5.00
Excellent

Bag bit smaller than it looks in photo. The one shown using the models is very misleading misleading. Can you look into this. It may save other customers returning goods for same reason. Otherwise i like it and will keep.
Thank you
4.33
Good

Item arrived so quickly very pleased with it indeed
5.00
Excellent

Wrapped beautifully
4.33
Good

quick despatch
5.00
Excellent

Very good with no issues
5.00
Excellent

monnierfreres.co.uk

Contact
29 rue Tronchet
75008 Paris
France
Tel: +44 2076600376
non-premium number, from Monday to Friday between 9 am and 7 pm
contact@monnierfreres.com
monnierfreres.co.uk

Owner
Monnier Frères SAS
29 rue Tronchet
75008 Paris
France
Trade register
RCS Paris B 529 256 190
Authorized representative
Jean Monnier
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with monnierfreres.co.uk in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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