Reviews for monnierfreres.co.uk



Excellent

4.66/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 712 Trusted Shops reviews collected in the last 12 months.
In total, monnierfreres.co.uk has already collected 1,559 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/01/2019
Date of order
09/01/2019
16/01/2019
Product was excellently packaged, even with Monnier Freres bag and packaging for my item. Delivery information and updates were brilliant and accurate. I love my purse and the website was easy to use. Will definitely be shoppin again
5.00
Excellent

Date of publication
16/01/2019
Date of order
09/01/2019
16/01/2019
Order came quick but I can see on the bag line like a scratch
3.67
Good

Date of publication
16/01/2019
Date of order
09/01/2019
16/01/2019
Arrived next day. Spot on
5.00
Excellent

Date of publication
16/01/2019
Date of order
08/01/2019
16/01/2019
Delivered 3 day later to uk, great
5.00
Excellent

Date of publication
15/01/2019
Date of order
07/01/2019
15/01/2019
The whole process was so simple and I was kept up to date with progress of my order from placing the order to delivery ... amazing
5.00
Excellent

Date of publication
14/01/2019
Date of order
07/01/2019
14/01/2019
Very quick to respond to emails thus the 5 stars but big confusion on wether the item came in it’s original box or not. One said it did one said it didn’t so I took s gamble and ordered anyway. Was so very happy though when it arrived within 3 days and within the time slot too and it was in its original box .
Beautiful bracelet and great price too. I would definitely order from them again .
4.33
Good

Date of publication
14/01/2019
Date of order
07/01/2019
14/01/2019
I am extremely satisfied about my purchase with monnier freres. My boots arrived few days after my order and I simply adored them
5.00
Excellent

Date of publication
14/01/2019
Date of order
05/01/2019
14/01/2019
Great service , ordered Saturday was in the UK Wednesday . Saved me about 185£ on the pair of Valentino’s , would use again
5.00
Excellent

Date of publication
13/01/2019
Date of order
05/01/2019
13/01/2019
100 positive
5.00
Excellent

Date of publication
13/01/2019
Date of order
05/01/2019
13/01/2019
My purchase arrived really quickly and was beautifully packaged. Would definitely use them again
5.00
Excellent

Date of publication
12/01/2019
Date of order
05/01/2019
12/01/2019
Excellent service as always
5.00
Excellent

Date of publication
12/01/2019
Date of order
05/01/2019
12/01/2019
First time I have used this company. Happy with the whole experience. Speedy delivery and great service.
5.00
Excellent

Date of publication
12/01/2019
Date of order
04/01/2019
12/01/2019
Excellent service, but I’m not happy with the dust bag as it looks like not the right size for the bag itself otherwise good.
4.67
Excellent

Date of publication
12/01/2019
Date of order
05/01/2019
12/01/2019
Will definitely use again, very quick professional service
5.00
Excellent

Date of publication
12/01/2019
Date of order
04/01/2019
12/01/2019
Great service goods spot on.
5.00
Excellent

Date of publication
11/01/2019
Date of order
03/01/2019
11/01/2019
Excellent
5.00
Excellent

Date of publication
11/01/2019
Date of order
04/01/2019
11/01/2019
Absolutely superb shopping experience from start to finish. I'm in the UK ordered a Valentino Rockstud Handbag as UK boutique shops couldn't match the price of Monnier Freres. I was a bit daunted spending such a lot outside of the UK so I asked several questions via email first. I got almost instant replies each time. Great website.Efficient Staff. Excellent Value. Fast Shipping. Bag Stunning. X
5.00
Excellent

Date of publication
10/01/2019
Date of order
27/12/2018
10/01/2019
Lovely item Lovely shop and rate payment is really good for Who wants high quality items spending not too match money at the same time Delivery not super fast but was Christmas period so it’s absolutely fair I Will definitely buy again from this shop
4.33
Good

Date of publication
10/01/2019
Date of order
03/01/2019
10/01/2019
This website is great. I got myself two bags and the processing time was just one working days. Then shipping took one more day and I received my bags. The gift wrapping is good and the item arrived in perfect condition. I am so happy with this purchase and i will use the website again for sure in the future.
5.00
Excellent

Date of publication
09/01/2019
Date of order
02/01/2019
09/01/2019
Excellent delivery
5.00
Excellent

Date of publication
09/01/2019
Date of order
02/01/2019
09/01/2019
Very easy to deal with, very helpful when I spoke to them
Unfortunately the handbag was too small for me but service was excellent
5.00
Excellent

Date of publication
08/01/2019
Date of order
01/01/2019
08/01/2019
Great, prompt service. Item very well packaged and item as expected.
5.00
Excellent

Date of publication
08/01/2019
Date of order
01/01/2019
08/01/2019
Excellent service thanks
5.00
Excellent

Date of publication
06/01/2019
Date of order
30/12/2018
06/01/2019
Product promptly delivered, packaged very well
5.00
Excellent

Date of publication
06/01/2019
Date of order
30/12/2018
06/01/2019
Fantastic Service Will buy from them again My Boots are Fabulous and Perfect Fit and they were packed so Beautifully with Tissue and a Ribboned Box And I paid a lot less than Michael Kors Sale Price
Thank you
5.00
Excellent

Date of publication
06/01/2019
Date of order
30/12/2018
06/01/2019
It was my first time shopping from this website and I was not happy. After the purchase the bag went down by £21. I emailed and asked for the difference to be refunded and they said it is not possible without a reason.
1.00
Very Poor

monnierfreres.co.uk replies: 07/01/2019
Dear customer, We never do price match during sales. We are sorry about this. Kindest regards, MONNIER Frères Customer Success

Date of publication
05/01/2019
Date of order
29/12/2018
05/01/2019
Fast shipping Good items I’m very pleased
5.00
Excellent

Date of publication
05/01/2019
Date of order
28/12/2018
05/01/2019
Love my new bag
5.00
Excellent

Date of publication
04/01/2019
Date of order
28/12/2018
04/01/2019
Ring is beautiful. Service could not be better.
5.00
Excellent

Date of publication
04/01/2019
Date of order
28/12/2018
04/01/2019
Great commutations throughout and arrived quickly.
5.00
Excellent

Date of publication
04/01/2019
Date of order
21/12/2018
04/01/2019
qauilty use better delivery company
5.00
Excellent

Date of publication
04/01/2019
Date of order
27/12/2018
04/01/2019
Quick and efficient service
5.00
Excellent

Date of publication
04/01/2019
Date of order
27/12/2018
04/01/2019
A note with product description, would be helpful to customers
4.00
Good

Date of publication
04/01/2019
Date of order
28/12/2018
04/01/2019
Fast delivery. Item arrived in perfect condition. Thank you
5.00
Excellent

Date of publication
03/01/2019
Date of order
27/12/2018
03/01/2019
Packaging is good, delivery is fast.
4.00
Good

Date of publication
02/01/2019
Date of order
26/12/2018
02/01/2019
Good
5.00
Excellent

Date of publication
02/01/2019
Date of order
26/12/2018
02/01/2019
cancelled my order and said there is a technical error....and I found the same item appears on the website afterward.
1.00
Very Poor

monnierfreres.co.uk replies: 03/01/2019
Dear customer, We are truly sorry to hear about this. Some orders can be cancel for technical issues. Kindest regards, MONNIER Frères customer success

Date of publication
29/12/2018
Date of order
14/12/2018
29/12/2018
This is the first time I have used Monnierfreres and the service was excellent.
5.00
Excellent

Date of publication
27/12/2018
Date of order
17/12/2018
27/12/2018
did as they said they would packaging looked great -
5.00
Excellent

Date of publication
26/12/2018
Date of order
19/12/2018
26/12/2018
Amazing service
5.00
Excellent

monnierfreres.co.uk

Contact
29 rue Tronchet
75008 Paris
France
Tel: +44 2076600376
non-premium number, from Monday to Friday between 9 am and 7 pm
contact@monnierfreres.com
monnierfreres.co.uk
Owner
Monnier Frères SAS
29 rue Tronchet
75008 Paris
France
Trade register
RCS Paris B 529 256 190
Authorized representative
Jean Monnier
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with monnierfreres.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.