Reviews for monnierfreres.co.uk



Excellent

4.50/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 807 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,096 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
23/04/2018
Date of order
16/04/2018
23/04/2018
As described, delivery prompt
5.00
Excellent

Date of publication
21/04/2018
Date of order
13/04/2018
21/04/2018
Good packaging and delivery
5.00
Excellent

Date of publication
19/04/2018
Date of order
12/04/2018
19/04/2018
Fast delivery, beautifully packaged. Will likely shop here again
4.67
Excellent

Date of publication
19/04/2018
Date of order
12/04/2018
19/04/2018
Good
5.00
Excellent

Date of publication
19/04/2018
Date of order
12/04/2018
19/04/2018
Easy transaction. Bag was as described and pictured. Came when expected. Could not be happier. Will be using again.
5.00
Excellent

Date of publication
19/04/2018
Date of order
11/04/2018
19/04/2018
Excellent
5.00
Excellent

Date of publication
19/04/2018
Date of order
12/04/2018
19/04/2018
Fast shippment, amazing packaging and great products
5.00
Excellent

Date of publication
17/04/2018
Date of order
10/04/2018
17/04/2018
A competitive price on my wife's new handbag which was delivered promptly and in perfect condition.
5.00
Excellent

Date of publication
17/04/2018
Date of order
10/04/2018
17/04/2018
Price, delivery and packaging all excellent
Will be my go to store for accessories.
5.00
Excellent

Date of publication
16/04/2018
Date of order
08/04/2018
16/04/2018
Excellent service, item arrived faster than anticipated.
5.00
Excellent

Date of publication
16/04/2018
Date of order
09/04/2018
16/04/2018
Perfect
5.00
Excellent

Date of publication
16/04/2018
Date of order
08/04/2018
16/04/2018
Really interesting products on this website and delighted with my handbag and the delivery options.
5.00
Excellent

Date of publication
16/04/2018
Date of order
08/04/2018
16/04/2018
On time item was packed very nicely as wanted
5.00
Excellent

Date of publication
15/04/2018
Date of order
06/04/2018
15/04/2018
Regularly updated on delivery status. Item beautifully packaged.
Very pleased as your site offered more than a 50 reduction on the handbag I had selected. Very pleased.
5.00
Excellent

Date of publication
14/04/2018
Date of order
07/04/2018
14/04/2018
My Coach bag was delivered in very nice packaging Everything was perfect
5.00
Excellent

Date of publication
12/04/2018
Date of order
31/03/2018
12/04/2018
Very good service
5.00
Excellent

Date of publication
12/04/2018
Date of order
05/04/2018
12/04/2018
Wonderful service. Quick delivery to UK would use again :)
5.00
Excellent

Date of publication
08/04/2018
Date of order
31/03/2018
08/04/2018
Good service, quality item and efficient delivery service
5.00
Excellent

Date of publication
07/04/2018
Date of order
30/03/2018
07/04/2018
Super gorgeous shoes. Fast delivery. Great that it’s easy to speak with a member of staff. Highly recommend. Will definitely shop again. Thank you
5.00
Excellent

Date of publication
06/04/2018
Date of order
30/03/2018
06/04/2018
Could not use £20 on first order and they would not refund
3.67
Good

Date of publication
06/04/2018
Date of order
30/03/2018
06/04/2018
Very good transaction, quick delivery
5.00
Excellent

Date of publication
06/04/2018
Date of order
30/03/2018
06/04/2018
Fab service.
5.00
Excellent

Date of publication
04/04/2018
Date of order
28/03/2018
04/04/2018
Have never used this website before but purchased a michael kors handbag at a good price and received it beautifully packaged within a couple of days . Thankyou
5.00
Excellent

Date of publication
04/04/2018
Date of order
28/03/2018
04/04/2018
Very good service, got the shoes I wanted, thank you
5.00
Excellent

Date of publication
04/04/2018
Date of order
21/03/2018
04/04/2018
Stole my money and reporting them to Barclaycard. They have not delivered my item over 2 weeks who shipped. I have emailed every day and they offered me no customer goodwill or refund, told me to keep waiting. Disgusting customer service Either offer a discount and rectify missing item immediately. I will report them. Guys - shop at Far Fetch, Tessabit, Matches Fashion. These are luxury thrives
1.00
Very Poor

Date of publication
04/04/2018
Date of order
28/03/2018
04/04/2018
Fast delivery and fabulous item with lovely packaging. Love my DKNY purse Thank you
5.00
Excellent

Date of publication
03/04/2018
Date of order
26/03/2018
03/04/2018
Good
5.00
Excellent

Date of publication
01/04/2018
Date of order
24/03/2018
01/04/2018
Brilliant service. Quick delivery and over the moon with my Marc Jacobs bag
Definitely use again.
5.00
Excellent

Date of publication
31/03/2018
Date of order
17/03/2018
31/03/2018
Quick delivery, bag beautiful, very impressed
5.00
Excellent

Date of publication
28/03/2018
Date of order
18/03/2018
28/03/2018
Easy online ordering service, with good discount via code. Received regular email giving updates on preparation and despatch, then given link to courier to track delivery progress. The final delivery was handled by dpd, which gave 1 hour time slot of delivery.
The bag came well packaged, wrapped up, following but a nice monnier freres shopping bag, followed by the cardboard box.
5.00
Excellent

Date of publication
26/03/2018
Date of order
18/03/2018
26/03/2018
Why,my order no receive
4.00
Good

Date of publication
26/03/2018
Date of order
18/03/2018
26/03/2018
Great quality bag with quick delivery & good communication. A small negative - there was no need to include a Monnier Freres carrier bag in the packaging.
5.00
Excellent

Date of publication
25/03/2018
Date of order
18/03/2018
25/03/2018
Ordered item lunchtime on Sunday and arrived beautifully wrapped by lunchtime on Monday. Perfect service
5.00
Excellent

Date of publication
25/03/2018
Date of order
18/03/2018
25/03/2018
I was a little hesitant with placing an order due to some of the negative comments I read - but my doubts were unfounded. An email confirmation after my purchase and I was kept up to date by email every step of the way until the package arrived. I chose the express delivery which arrived within 2 days. I opened the package to find the handbag (Sophie Hulme) in PERFECT condition. A+ Service
5.00
Excellent

Date of publication
25/03/2018
Date of order
18/03/2018
25/03/2018
Excellent service very quick delivery and very happy with product thank you
5.00
Excellent

Date of publication
25/03/2018
Date of order
18/03/2018
25/03/2018
My half moon apc bag arrived safe and sound Thanks so much for the efficiency
5.00
Excellent

Date of publication
24/03/2018
Date of order
17/03/2018
24/03/2018
AMAZING
5.00
Excellent

Date of publication
22/03/2018
Date of order
16/01/2018
22/03/2018
Don't purchase from this website. I used to be its loyal customer but now I regret. If you receive the correct item, it's fine. But if you receive the wrong item, defect item, you can't expect the solution. What's more, when you return sth, the website intend not to refund you until you call them after one or two month. I also have many other unhappy experience with this website.
1.00
Very Poor

monnierfreres.co.uk replies: 27/03/2018
Dear Customer, We are sorry to hear this. Please know that MONNIER Frères will always try to find a solutionfor you if the item is wrong or defective. If we don't have the item is stock we will refund you the price of your order. Thank you. The Customer Success team.

Date of publication
22/03/2018
Date of order
08/01/2018
22/03/2018
Don't purchase from this website. I used to be its loyal customer but now I regret. If you receive the correct item, it's fine. But if you receive the wrong item, defect item, you can't expect the solution. What's more, when you return sth, the website intend not to refund you until you call them after one or two month. I also have many other unhappy experience with this website.
1.00
Very Poor

monnierfreres.co.uk replies: 27/03/2018
Dear Customer, We are sorry to hear this. Please know that MONNIER Frères will always try to find a solutionfor you if the item is wrong or defective. If we don't have the item is stock we will refund you the price of your order. Thank you. The Customer Success team.

Date of publication
22/03/2018
Date of order
15/03/2018
22/03/2018
Very easy to deal with
1.00
Very Poor

monnierfreres.co.uk

Contact
29 rue Tronchet
75008 Paris
France
Tel: +44 2076600376
non-premium number, from Monday to Friday between 9 am and 7 pm
contact@monnierfreres.com
monnierfreres.co.uk
Owner
Monnier Frères SAS
29 rue Tronchet
75008 Paris
France
Trade register
RCS Paris B 529 256 190
Authorized representative
Jean Monnier
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with monnierfreres.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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