Reviews for monnierfreres.co.uk



Excellent

4.61/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 414 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 522 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Lovely items and very pleased, but paid for 24hr delivery and it arrived after 48hrs. Not the end of the world but I don't feel they should offer express delivery during times (sales) that they can't meet. It just feels a bit wrong. It wouldn't stop me from ordering again, I'm really impressed with my items. If you can recifty the postage it'll be 5 stars next time
3.00
Fair

Great experience
5.00
Excellent

Amazing value as always
5.00
Excellent

Goods arrived quickly and on time. Extremely well packed. Very pleased with the service provided.
5.00
Excellent

I ordered something and got the notification of shipment. However, after 2 weeks, when I checked the delivery information, the thing that I ordered hasn't been shipped yet. I called the customer service, they asked me to wait, and then nothing happened. The money has been deducted. The experience is so bad.
1.00
Very Poor

monnierfreres.co.uk replies: 25/07/2017
We are sorry to hear this. Please contact the customer service on: contact@monnierfreres.com

I tried to delay delivery as I was on holiday . No help what so ever .
2.33
Poor

monnierfreres.co.uk replies: 25/07/2017
The delivery service cannot delay a delivery on demand. We try to do our best to satisfy you. But please understand that the delivery service is also a company with their own rules and process. We hope that you willl receive the item soon. Best regards, Monnier Freres Customer Service.

Positive experience.
5.00
Excellent

Very poor
1.00
Very Poor

Easy to use website and everything went smoothly.
5.00
Excellent

Excellent
5.00
Excellent

On-line shopping as it should be. Excellent website, followed by excellent communications and quick delivery. I wouldn't hesitate to buy from here again
5.00
Excellent

slow shipping
2.67
Fair

Always reliable. Beautifully packed, wuickly dispatched, and as described
5.00
Excellent

LOVE my Michael Kors handbag I bought from Monnier Freres and it was such a bargain
Dispatch was quick, delivery a little slow but that was due to the public holiday is France. Would order again from this site as items are all new a well presented in the company's branding.
4.00
Good

Very happy with my purchase. Was also packaged very well and arrived on time
4.33
Good

Received my delivery in a timely fashion.
4.00
Good

Good products
4.00
Good

Excellent
5.00
Excellent

Very good
4.67
Excellent

Your website and method of payment is ridiculous. I tried to place an order, only to have it rejected, for some reason. I tried to place it again, only to discover all the items were no longer available Then suddenly the next day they were back in stock, but the discount no longer applied. Your customer service was not very good either. Sharpen up if you want more of my business.
3.33
Fair

Delighted with my purchase which arrived within two days to the UK.
First class all round.
5.00
Excellent

Excellent stuff
5.00
Excellent

I am very happy with the goods and service
5.00
Excellent

Good product good service good delivery
4.33
Good

Ordered one week ago and still waiting for my bag One would think with £9 delivery they could get their act together and deliver on time for once From past experiences I was NOT going to order MF again not sure why I bothered again
1.00
Very Poor

monnierfreres.co.uk replies: 20/07/2017
We are so sorry to hear about your bad experience. Unfortunatly, during sales the delivery takes more time. Feel free to contact us on contact@monnierfreres.com and we will refund you the delivery fees. Monnier Freres Customer Service

Im sooo happy with my Versace sunglasses Had some problems with delivery...
4.33
Good

A Class, easy to order, speedy delivery and a within the hour time slot for delivery which I was informed of by email. Excellent communication from the seller.
The item arrived well packaged in a strong box and beautifully presented within a satin dust bag.
5.00
Excellent

2nd time of using the site and as previously the service and customer service is excellent
5.00
Excellent

After order after order of being sent damaged and incorrect items, I was now billed the wrong amount at checkout for a second order. After delivery I was sent a message threatening legal action if I did not pay the correct amount or return the goods, absolutely shocking service. There is absolutely no justification for this behaviour when the mistakes have all been down to the company and not me.
1.00
Very Poor

After order after order of being sent damaged and incorrect items, I was now billed the wrong amount at checkout. Following delivery I was sent a message threatening legal action if I did not lay the correct amount or return the goods, absolutely shocking service. There is absolutely no justification for this behaviour when the mistakes have all been down to the company and not me.
1.00
Very Poor

monnierfreres.co.uk replies: 20/07/2017
We are sorry for this technical problem. However, a luxury bag at £0 is not possible. Kind regards, Monnier Freres, Customer Service.

I was very happy with my purchase. The colour differed slightly from the picture but I do love my purchase. The speed and info about delivery was most excellent.
5.00
Excellent

super fast service and very reliable
5.00
Excellent

Fast delivery, lovely shoes with true size. Just excellent
5.00
Excellent

She loves the bag and has forgiven me so 5 stars
5.00
Excellent

Is very good service monnierfreres
5.00
Excellent

I was really conscious at first when purchasing my DKNY bag from this online website as I have not come across it before, however I am really pleased with the fast delivery along with the bag itself Absolutely loved the packaging. You can just tell the effort that was put into it. I will definitely be ordering from you again.
4.67
Excellent

Fantastic
5.00
Excellent

Fabulous Bag , delivered quickly . Would shop again ..
5.00
Excellent

The bag arrived damaged and I have had to take for repair rather than return as I bought this for a special occasion. Very disappointed after I had been so excited to order this.
1.67
Poor

monnierfreres.co.uk replies: 12/07/2017
We are so sorry to hear about your bad experience. Feel free to contact us. Monnier Freres Customer Service

Everything went very smooth from ordering to delivery.
5.00
Excellent

monnierfreres.co.uk

Contact
29 rue Tronchet
75008 Paris
France
Tel: +44 2076600376
non-premium number, from Monday to Friday between 9 am and 7 pm
contact@monnierfreres.com
monnierfreres.co.uk

Owner
Monnier Frères SAS
29 rue Tronchet
75008 Paris
France
Trade register
RCS Paris B 529 256 190
Authorized representative
Jean Monnier
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with monnierfreres.co.uk in their own words.

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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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