Certificate for proidee.co.uk

No. XE0C1014B5BCD8B354440980C37A9D0F9
 

Approved on
26/09/2012
Valid until
25/09/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for proidee.co.uk



Excellent

4.53/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 264 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,042 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
They offer different high quality goods that live up to their expectations some products appear expensive but the choice is yours
5.00
Excellent

Received goods quickly in excellent condition paying far less than in shops.
5.00
Excellent

Very reliable company, goods are of high quality, unusual and have three year guarantees. I have returned an odd item over the years and refunds are always immediate.
5.00
Excellent

Efficient speedy service of first rate goods.Thank you
5.00
Excellent

Delivery one day later than carrier said - unexpected traffic delay.
Shoes fine, excellent colour and fit; but husband has not yet worked out how to loop laces through top 2 hooks
4.00
Good

Goods array exactly as described - and in record time I'm very impressed
5.00
Excellent

Product arrived promptly. The only comment I would make is there are no instructions in English. But otherwise excellent.
5.00
Excellent

Excellent service
5.00
Excellent

Saved me when I got in trouble well recommended, glad I set it up
5.00
Excellent

all 100
5.00
Excellent

Kept informed of order progress. Everything went smoothly. Goods of exceptional quality.
5.00
Excellent

Great innovative product, punctual delivery
As it is a present we don’t know how recipient will like it
5.00
Excellent

Very good tracking for parcel.Well pleased with product. Thank you
5.00
Excellent

Goods sent to the wrong address I waited a total of 22 days from ordering till delivery...no one know where my goods where,it took 4 phone call to them(no mention of compensation for my time and costs in tracking my goods,which where paid for),they are very quick to take payment.Will not be buying anything from them again,total unacceptable service considering the prices they charge
2.00
Poor

Very pleased to source a well made microwave without a turntable from Proidee it came in record time and was expertly packed. 3 years guarantee as well.
5.00
Excellent

Quality products delivered with haste.
5.00
Excellent

Delivery was easy too follow, and product came up to expectations. Thank you for a seamless transaction.
5.00
Excellent

My parcel was delivered to No 3 not no 17. It took no3 several days to leave the parcel for me
3.00
Fair

proidee.co.uk replies: 22/11/2017
Please accept our apologies for the delivery to the wrong house. We will discuss this further with our courier service.

Great clock well packed and fast delivery. Would highly recommend
5.00
Excellent

All good except Back Lotion Applicator Set. The lotion applicator does not
remain on handle when applying - rendering the gadget useless.
As the box has been disposed of, I would appreciate the item be collected and a refund please
3.67
Good

proidee.co.uk replies: 22/11/2017
Thank you for your feedback. We are sorry to hear that the back lotion applicator set seems to have developed a fault. Our customer service will contact you shortly with a solution.

Products look great.
Delivery box a little flimsy and distorted on arrival - ?sufficient padding around
4.33
Good

The box was not in a good state, torn and loose. The contents was all right.
It is as I expected, but it is a Christmas present and I am waiting for their comment.
3.67
Good

proidee.co.uk replies: 22/11/2017
We are sorry to hear that your order did not reach you in a satisfactory condition. Should there arise any problems with any of the items, please do not hesitate to contact us. Your return period for Christmas presents has been extended until the end of January 2018.

Haven’t tried out the shoe covers yet, hence the three stars, but they arrived promptly and were well packed.
4.33
Good

Goods ordered delivered with a reasonable time scale.
4.50
Excellent

Jacket good quality but a bit on the tight side it cannot be that I have put on weight ha
Seriously a good quality item well worth the money
5.00
Excellent

High quality goods and excellent service. Thanks.
5.00
Excellent

I am very happy with the service and products, as usual
4.33
Good

Always great innovative products that are excellent quality.
5.00
Excellent

Order received within the week & tracking was spot on. The bag was as described and of good quality.
5.00
Excellent

Arrived promptly
5.00
Excellent

longish time between order and delivery
4.00
Good

Very smooth transaction and very pleased with the item purchased.
5.00
Excellent

I have not yet received these goods
1.00
Very Poor

proidee.co.uk replies: 22/11/2017
We are happy that your parcel was finally delivered on 8 November. Please apologize the unduly delay in this case.

very prompt delivery
4.33
Good

Excellent price of goods ordered and excellent delivery service. Will recommend this company without reservation.
5.00
Excellent

Very pleased with the excellent service and goods. A first class Company to buy from.
5.00
Excellent

prompt delivery, usual good quality not had time to assess it properly
4.33
Good

Very satisfied
5.00
Excellent

Very good
5.00
Excellent

The service is excellent, the goods are as advertised, have had no problems with delivery. One item which was not as advertised was collected next day and I am waiting for a replacement. It is not the first time I have shopped with Proidee.
5.00
Excellent

proidee.co.uk customer reviews

proidee.co.uk

New ideas from around the world.

proidee.co.uk was certified by Trusted Shops on 26/09/2012.

For more than 25 years, Pro-Idee has specialised in finding exceptional high-quality products which make life more comfortable, simpler, safer, or just more pleasant. Pro-Idee is renowned for presenting superior products to discerning, sophisticated customers. They are superior to conventional products in at least one of the following areas: Quality, function, originality, authenticity, exclusivity, and design …

Contact
Auf der Hüls 205
52053 Aachen
Germany
info@proidee.co.uk
proidee.co.uk

Owner
Pro-Idee GmbH & Co. KG
Auf der Hüls 205
52053 Aachen
Germany
Trade register
Amtsgericht Aachen HRA 4027
Authorized representative
Dieter Junghans, Ulf Bergjohann
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with proidee.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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