Certificate for proidee.co.uk

No. XE0C1014B5BCD8B354440980C37A9D0F9
 

Approved on
26/09/2012
Valid until
25/09/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for proidee.co.uk



Good

4.46/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 331 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 940 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Everything was fine no problems at alll
5.00
Excellent

Speedy efficient service
4.00
Good

Delivery was scheduled for 21st. June or before. Delivered on 22nd.
Item functions but one rubber foot loose in box another one missing.
ProIdee member of staff apologetic. Assured me that I could use Item whilst awaiting replacement feet. As yet not received.
3.00
Fair

proidee.co.uk replies: 27/06/2017
Please excuse any inconvenience caused by the mssing part. We can confirm that this part has been sent to you in the meantime. Our customer service will contact you shortly with your tracking details. Thank you for your patience.

Pro-idea ticks all the boxes,brilliant products,service and prompt delivery.
My crackle garden lights are stunning so good I am about to purchase another set.
Thank you
5.00
Excellent

As above. We haven't tried out the hot chocolate maker /frothier yet. It was very expensive, so we hope it produces a drink worthy of the expense
4.50
Excellent

Pleased with purchase.
Glass bird bath came in excellent safe packaging.
5.00
Excellent

There was quite a delay in delivery but quality is excellent. I will return
4.00
Good

Goods are probably good - just that my expectation wa that they would be stronger.
Customer sevice should have been N/A - you dodn't give me that option
2.67
Fair

have not got item ordered last Friday
1.00
Very Poor

proidee.co.uk replies: 21/06/2017
Thank you for this information. We are happy to find that your parcel was finally delivered yesterday. Please accept our apologies for the unduly delay with this order and thank you for your patience.

No comment as goods have not yet arrived
4.00
Good

proidee.co.uk replies: 16/06/2017
Thank you for your comment. We are happy to see that both your parcels were delivered on 13 June. Thank you for shopping with Pro-Idee.

Good service, but the prices of goods are so high, we can only afford the occasional purchase.
It may be because the quality of items is far superior to certain other online shopping pages.
Very imaginative, Germano/British catalogue.
4.00
Good

Good service, thank you
5.00
Excellent

The Exentri RFID- Smart Wallet, Brown ordered on 31/5/17 was delivered on 6/6/17. As expected excellent delivery & on time, the product is outstanding and very neat, much better than some of the normal size wallets. It is ideal if you just want to keep your cards and notes safe, it fits nicely in your pocket and isn't at all bulky.
Pro-Idee service outstanding..
5.00
Excellent

Perfect
5.00
Excellent

Useless tracking service.
Can't comment on the goods as they have not arrived.
2.00
Poor

completely satisfied with everything purchased.
5.00
Excellent

all done efficiently
4.00
Good

Everything went smoothly and products as required.
5.00
Excellent

Fifteen stars, need I ssssssay more
5.00
Excellent

Delivery is always very slow. No delivery to date on recent order even though I have been asked to complete a review?.... ()
2.00
Poor

very happy with their supersize doormat that's difficult to find anywhere else - prompt delivery, too - no complaints
5.00
Excellent

Excellent service
5.00
Excellent

Easy ordering and great service
5.00
Excellent

I kept getting messages from the courier as to when my parcel would arrive then that would change and it then said it was still at their depot. This was annoying as I waited in all day for the delivery and it did not turn up; then it did turn up and I wasn't expecting it. Hence the "fair" rating. Otherwise the products are beautiful and innovative. I love them. I will definitely order again.
4.33
Good

Am very satisfied with this order and service received. No bad comments.
5.00
Excellent

Excellent product. I regularly use other Buff head ware products, but use as a cap makes a significant difference. Still cool to wear and folds up into a very small item - ideal for travelling. Proidee was very good to deal with. Only conflict as such was that they emailed me to say item had been dispatched, but on the courier site they said they were still awaiting item from supplier. Confusing
4.67
Excellent

Easy ordering process, fairly rapid delivery and advised when to expect delivery and excellent quality products
5.00
Excellent

Good items, well processed and delivered
4.33
Good

Somewhere else I awarded 4 stars, but the questions here definitely require 5. My only reservation was/is price. I bought an earlier version a few years ago and have been very pleased with it. From that point of view, you are getting what you've paid for, so no complaints.
5.00
Excellent

Good service
4.67
Excellent

very good products,service and delivery
5.00
Excellent

Left hanging on the phone too long, just gave up
4.33
Good

A straight forward no hassle transaction
4.00
Good

I think the products in the catalogue are interesting and different, however they are often too expensive. Last purchase involved a fold up bag, which does not roll into the container, two excellent t-shirts I have bought before and a fairly unimpressive gingko necklace. I need to give this as a gift so don't have time to return it but it is fairly thin and not well crafted.
3.00
Fair

Very pleased with both items. Good quality. Would recommend. My husband loves the gold miners trousers they are something different from the norm. Cant fault anything in any way. Will definately trade again.
5.00
Excellent

Three excellents says it all surely.
5.00
Excellent

Really lovely goods. A little expensive but quality items. Thank you
5.00
Excellent

AS USUAL NO PROBLEMS WITH MY ORDER
5.00
Excellent

We have just received our Air circulator
ready for the summer so we will update this later on in the yearBut it looks good
5.00
Excellent

First time buying excellent all round
5.00
Excellent

proidee.co.uk customer reviews

proidee.co.uk

New ideas from around the world.

proidee.co.uk was certified by Trusted Shops on 26/09/2012.

For more than 25 years, Pro-Idee has specialised in finding exceptional high-quality products which make life more comfortable, simpler, safer, or just more pleasant. Pro-Idee is renowned for presenting superior products to discerning, sophisticated customers. They are superior to conventional products in at least one of the following areas: Quality, function, originality, authenticity, exclusivity, and design …

Contact
Auf der Hüls 205
52053 Aachen
Germany
info@proidee.co.uk
proidee.co.uk

Owner
Pro-Idee GmbH & Co. KG
Auf der Hüls 205
52053 Aachen
Germany
Trade register
Amtsgericht Aachen HRA 4027
Authorized representative
Dieter Junghans, Ulf Bergjohann
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with proidee.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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