Certificate for proidee.co.uk

No. XE0C1014B5BCD8B354440980C37A9D0F9
 

Approved on
26/09/2012
Valid until
25/09/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for proidee.co.uk



Good

4.39/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 383 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 773 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Great price and fast delivery
5.00
Excellent

A very smooth transaction and very pleased with items ordered.
Kind Regards
5.00
Excellent

Overall the service was okay but the delivery did take a little longer than expected.
4.00
Good

No problems at all with delivery or quality of goods received
Five stars all round
5.00
Excellent

I've ordered a bell bird feeder before. I did have problems with the item and the problem was resolved. This was a second order of the same item. I love the bell feeder and so do the birds
4.67
Excellent

Very pleasant customer services. Would recommend and use again.
5.00
Excellent

You have speeded up delivery time & are now competitive with other online companies. Quality of goods is of the same high standard I expect from Proidee - stacking storage containers & carbon steel umbrella this time. Excellent description of goods before purchase, so never any surprises & little need to contact customer services.
5.00
Excellent

yes, good service, good quality of items, very impressed.
4.33
Good

we have purchased many and various goods for over ten years and never once been disappointed or let down by pro idee,the products we have bought have all been quality and of course covered by the three year guarantee,a first class company.
5.00
Excellent

Very good service would recommend
5.00
Excellent

Yes
4.67
Excellent

5 star service all around
5.00
Excellent

Delivery was a long time - goods fine
3.67
Good

Good quality products
4.00
Good

as ever with proidee,from ordering goods to delivery and sometimes with returns,everything is handled in an efficient and professional manner,i wish all companies i've had dealings with could be the same.
5.00
Excellent

Delay in dealing with problem when ordering means 4 stars for customer service rather than 5.
4.33
Good

Appreciate that items are dispatched from Germany, but delivery is still slow. Other German companies deliver within 3/4 days. My order was not disparched until 8 days after ordering and then a three day delivery.
4.33
Good

Used this nail varnish - it is absolute rubbish.

Discarded the packaging before using otherwise would have returned - the colours are not as shown in the brochure nor as described when applied. Dries quickly but does not stay on very long - you just have to put your hand into your handbag to open purse - not a difficult task - and it peels off As for buffing to shine forget it....
2.33
Poor

Well packed speedy delivery.Enjoying my order.
5.00
Excellent

Completely satisfied
5.00
Excellent

Very satisfied
5.00
Excellent

Yes
5.00
Excellent

Hi
I was very impressed with the service and good I received from your company.
Delivery was so quick it came the very next day. Well Done Pro Idee
Will definitely use your company again.
Odette Hill (Mrs)
5.00
Excellent

The item was delivered promptly. As it's a present, I have not opened/used it, hence I am unable to comment further at present.
3.67
Good

The Watch was faulty and has been returned. The Free Postage numbers and letters was not accepted by the Post Office and a fee of £8.55 was charged to return the Goods Not very Good PR
2.33
Poor

proidee.co.uk replies: 10/11/2016
Thank you for discussing the issue with us on the phone. We're happy to refund the postage. A replacement order for a new watch has already been issued.

The Watch was faulty and has been returned. The Free Postage numbers and letters was not accepted by the Post Office and a fee of £8.55 was charged to return the Goods Not very Good PR
2.33
Poor

On the whole quite good, disappointed with delivery time
4.33
Good

The product I brought was simply beautiful and better than the picture. The postman threw parcel over gate Considering the value disappointing
4.33
Good

Product as described. However communication is poor. apart from initial order acknowledge. No communication for a week , the day before delivery.
3.67
Good

Everything was easy and the delivery came on time thanks
5.00
Excellent

Delivery took a long time but am somewhat happy with the item only flaw is that one of the item the toaster on one side the acrylic white was not painted to the top. Payed a lot of money for the toaster but kettle was perfect.
1.33
Very Poor

proidee.co.uk replies: 04/11/2016
Thank you very much for discussing this matter on the phone with us. As agreed we're happy to replace the item and have the faulty one collected free of charge for you.

Order has been delayed. That's Ok...I've used Pro-Idee before; it happens from time to time. But they're a firm I like.
4.00
Good

Excellent quality and speedy delivery.
5.00
Excellent

Very satisfied with items, good quality clothing and good service
5.00
Excellent

Yes, although there is still one item pending. I am told this will be delivered towards the end of November.
5.00
Excellent

Everything I have bought and received from Pro Idee has been of good quality at a fair price. They communicate well and the goods are packed and distributed well.
5.00
Excellent

No problems, delivery information slow from carrier but everything arrived fine and satisfactory.
4.67
Excellent

I am satisfied so far. The product is an xmas present so has not yet been used.
But I have purchased another similar before and it has been the best suitcase
because of it's light weight so that is why I have bought another from you. K B
4.33
Good

I think Proidee are very good but was concerned that my product was left outside with no card to inform me that it was there. I wouldn't have seen it, but fortunately I had flowers delivered which were left next to the package. The flower delivery had put a note through the door. As it was an expensive item I think that it should have required a signature.
4.33
Good

proidee.co.uk replies: 26/10/2016
Thank you for your comments. Indeed we have a signature contract with Yodel so under no circumstances should your parcel just have been left. We will certainly discuss this with Yodel.

All the items I ordered were of good quality and arrived promptly. The silicon place mats are heat resistant and big enough for a plate, cutlery and glass and are transparent so they look good on our cherry wood table and protect it from knocks and heat. The clothes were good quality but didnt suit me so i sent them back. Only down side is that return postage is expensive.
5.00
Excellent

proidee.co.uk customer reviews

proidee.co.uk

proidee.co.uk was certified by Trusted Shops on 26/09/2012.

For more than 25 years, Pro-Idee has specialised in finding exceptional high-quality products which make life more comfortable, simpler, safer, or just more pleasant. Pro-Idee is renowned for presenting superior products to discerning, sophisticated customers. They are superior to conventional products in at least one of the following areas: Quality, function, originality, authenticity, exclusivity, and design …

Contact
Auf der Hüls 205
52053 Aachen
Germany
info@proidee.co.uk
proidee.co.uk

Owner
Pro-Idee GmbH & Co. KG
Auf der Hüls 205
52053 Aachen
Germany
Trade register
Amtsgericht Aachen HRA 4027
Authorized representative
Dieter Junghans, Ulf Bergjohann
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with proidee.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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