Certificate for proidee.co.uk
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
26/09/2012
Valid until
25/09/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for proidee.co.uk
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- Delivery
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- Goods
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- Customer service
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Experience with proidee.co.uk
very good quality products, delivery is slow, but very well packed, and presented all in all top marks,
thankyou
thankyou
THE PRODUCT WAS ORDERED ON THE 9TH SEPT AND DELIVERED ON THE 16TH. CONSIDERING THE COST OF POSTAGE I EXPECTED DELIVERY THE NEXT DAY.
THE PRODUCT AND PAPERWORK WEIGHED 53 GRAMS, WHY WAS I CHARGED £4.95 FOR THE CATALOGUES I DID NOT ORDER AND DO NOT WANT, WITH A WEIGHT OF 534 GRAMS?
CONSIDDERING THE PRICE OF YOUR PRODUCTS I WOULD EXPECT P&P TO BE INCLUDED
THE PRODUCT AND PAPERWORK WEIGHED 53 GRAMS, WHY WAS I CHARGED £4.95 FOR THE CATALOGUES I DID NOT ORDER AND DO NOT WANT, WITH A WEIGHT OF 534 GRAMS?
CONSIDDERING THE PRICE OF YOUR PRODUCTS I WOULD EXPECT P&P TO BE INCLUDED
proidee.co.uk replies: 23/09/2016
Thank you for your comments. We are sorry that you are unhappy with our delivery charge of £4.95. This is a flat rate postage charge per order therefore, the weight of the parcel makes no difference to the postage charge.
This is my second purchase from you - my Casanova shoes are super - a pleasure to deal with you and look forward to your next catalogue. Thank you.
Emails for delivery notification confusing, customer services slow to reply but goods were delivered earlier than they stated.
Very Good product - Turbo Hot water Dispenser. Would definitely recommend, hot water within 5 seconds. No need to wait for kettle to heat up and only heats up water you use. Saving money on electricity.
Very Good product - Turbo Hot water Dispenser. Would definitely recommend, hot water within 5 seconds. No need to wait for kettle to heat up and only heats up water you use. Saving money on electricity.
All fine with delivdry but it was 5.95 which is a lot especially as you have to pay again if you wish to return something. My item was disappointing...but would cost me 20 of the cost to return it....
This may not be Pro-Idee's fault. They emailed me on 27/08/2016 and said the goods had left their premises and would be with me by Tues 30/08/2016. Goods never arrived until 01/09/2016 and tracking on Yodel's website was never updated.
proidee.co.uk replies: 05/09/2016
Thank you for your comment. We regret that the delivery of your order took longer than expected. As Yodel confirmed your parcel was indeed misrouted. Please apologise any inconvenience.
The "BUFF" hat was every thing the advert said-good protection from sun burn, light weight and kept head feeling cool.
The knee pads are very comfortable and do not slip out of place like other knee pads I have used but I am concerned how long they will last as the material which is in contact with the ground is very thin.
The knee pads are very comfortable and do not slip out of place like other knee pads I have used but I am concerned how long they will last as the material which is in contact with the ground is very thin.
Ordered for my mother, she is very happy with it. delivered by expected date and packaged well.
The product (bamboo cutlery tray) is excellent quality and Dimensions were exactly as advertised. It's the only tray that fits properly into b&q 500mm kitchen drawers (430mm depth). I was however, dissapointed it was coming from abroad. It's deliberately only stated in the terms and conditions page of the site. Felt a bit suckered with that one. Still overall I'm very happy with my purchase.
I love the products on Pro Idee but using Yodel is a very bad idea. It happens every time; Yodel either claim they can't find us, claim they left a card to say they tried to deliver (which is never true) or - like yesterday - dumped the parcel at a house on another street and signed the card themselves. I never sign using my first name and the stranger didn't sign it either.
Micro smoke & heat Alarms
I required Items as I use Oxygen 16hrs a day( 8hrs at night)
The package secure,,mounting items a doddle..Base 2 screws,Alarm fix /2 Turn into base
As unobtrusive colour & size exactlly that wanted;unseen by my spouse
the alarm was loud. An older smoke alarm on Landing. Heat alarm in kitchen as gas is used.The smoke alarm in lounge with the compressor
GREAT
I required Items as I use Oxygen 16hrs a day( 8hrs at night)
The package secure,,mounting items a doddle..Base 2 screws,Alarm fix /2 Turn into base
As unobtrusive colour & size exactlly that wanted;unseen by my spouse
the alarm was loud. An older smoke alarm on Landing. Heat alarm in kitchen as gas is used.The smoke alarm in lounge with the compressor
GREAT
I bought 3 items and they all arrived in good time and were good quality. The only issue I had were with the trousers because they were high waisted. I usually have 33" waist jeans but the 34" I ordered were way too small. Proidee provided a free-post return and I requested a 38" replacement which took a while to arrive (waiting for manufacturer) but Trusted Shops extended the guarantee period.
Have to give full stars - unfortunately there is a manufacturer fault and could not have a replacement.
We had some misleading delivery info from their carrier, but the overall delivery time was good
Goods arrived as described, swift delivery arrived earlier than predicted, well packaged goods arrived in perfect condition. Thank you.
This is the first order for this organisation. I was very pleased with the quality of the products I received and would definitely order from them again
The product is alright a bit smaller than I envisaged but it will do. The delivery was slow and therefore too expensive.
It as not arrived yet
proidee.co.uk replies: 12/08/2016
We are happy to confirm that your order is out for delivery today.
The chicken roaster was cumbersome to use and did not improve the chicken as compared with my normal roasting method.
The glasses are lovely but taller than expected. You should put the height in the catalogue.
The glasses are lovely but taller than expected. You should put the height in the catalogue.
proidee.co.uk
proidee.co.uk was certified by Trusted Shops on 26/09/2012.
For more than 25 years, Pro-Idee has specialised in finding exceptional high-quality products which make life more comfortable, simpler, safer, or just more pleasant. Pro-Idee is renowned for presenting superior products to discerning, sophisticated customers. They are superior to conventional products in at least one of the following areas: Quality, function, originality, authenticity, exclusivity, and design …
Owner
Pro-Idee GmbH & Co. KG
Auf der Hüls 205
52053 Aachen
Germany
Auf der Hüls 205
52053 Aachen
Germany
Trade register
Amtsgericht Aachen HRA 4027
Authorized representative
Dieter Junghans, Ulf Bergjohann
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