Certificate for proidee.co.uk

No. XE0C1014B5BCD8B354440980C37A9D0F9
 

Approved on
26/09/2012
Valid until
25/09/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for proidee.co.uk



Excellent

4.61/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 200 Trusted Shops reviews collected in the last 12 months.
In total, proidee.co.uk has already collected 1,561 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/07/2019
Date of order
11/07/2019
19/07/2019
Very satisfied with the goods and delivery
5.00
Excellent

Date of publication
05/07/2019
Date of order
04/06/2019
05/07/2019
Can’t review this order because it hasn’t been delivered yet. A delivery date has not been given. Expect the wall seat soon
1.00
Very Poor

proidee.co.uk replies: 08/07/2019
Thank you for your review. We regret that the item you chose is still not in stock. Our customer service will contact you shortly to discuss solutions with you.

Date of publication
05/07/2019
Date of order
20/05/2019
05/07/2019
Returned goods because they didn’t suit. They were not what I expected. Quite a delay is being refunded and the post and insurance was not part of the refund. Very unlikely to buy clothing in the future from Proidee.
4.33
Good

Date of publication
30/06/2019
Date of order
19/06/2019
30/06/2019
Item was supposed to be here last Thursday ready to take on holiday
We had to leave without it despite being a sure by customer service it would be delivered on time
We have not received any delivery
1.00
Very Poor

proidee.co.uk replies: 01/07/2019
Please accept our sincere apologies for the delivery problems with your order. On investigation our courier informed us that delivery was attempted twice but an address problem occurred. Our customer service will contact you immediately to discuss the matter.

Date of publication
28/06/2019
Date of order
20/06/2019
28/06/2019
Ordered my vornado fan,payed extra for next day delivery,it wasnt even sent till 18:53 the day i should have gotten it.turned up 4 days late
2.67
Fair

proidee.co.uk replies: 01/07/2019
Thank you for your justified review. Please apologize the delay in shipping your order. This was due to an unexpectedly high demand for the Vornado 660. We are happy to confirm that the express delivery surcharge of £5 has been refunded to your account.

Date of publication
25/06/2019
Date of order
17/06/2019
25/06/2019
I was very pleased with the quality of the goods and the express delivery.
Thank you
5.00
Excellent

Date of publication
22/06/2019
Date of order
15/06/2019
22/06/2019
Everything went according to plan. Shoes seem okay, can’t really tell until I get some more wear out of them.
4.33
Good

Date of publication
31/05/2019
Date of order
24/05/2019
31/05/2019
Goods delivered quickly. Looks a good product. Looking forward to trying them.
5.00
Excellent

Date of publication
18/05/2019
Date of order
11/05/2019
18/05/2019
great goods,usually not available elsewhere
4.00
Good

Date of publication
18/05/2019
Date of order
11/05/2019
18/05/2019
Serious problem with the sizing of the Hollington trousers Two sizes larger than marked.
3.67
Good

proidee.co.uk replies: 20/05/2019
Thank you for your review. Our customer service will contact you shortly with a solution.

Date of publication
13/05/2019
Date of order
06/05/2019
13/05/2019
Completely satisfied in every aspect.
5.00
Excellent

Date of publication
11/05/2019
Date of order
04/05/2019
11/05/2019
Superb scissors. Excellent service. Very quick delivery.
5.00
Excellent

Date of publication
06/05/2019
Date of order
14/04/2019
06/05/2019
I am never disappointed with anything I have purchased from proidee.
5.00
Excellent

Date of publication
04/05/2019
Date of order
11/03/2019
04/05/2019
We trusted the seller and prepaid for a product that was not available at the time our payment was made. It would be reassuring if the seller could give a progress report every two weeks.
4.33
Good

Date of publication
30/04/2019
Date of order
23/04/2019
30/04/2019
Another high quality product.
5.00
Excellent

Date of publication
26/04/2019
Date of order
18/04/2019
26/04/2019
Still has not been delayed veted
2.00
Poor

Date of publication
26/04/2019
Date of order
19/04/2019
26/04/2019
Excellent product
5.00
Excellent

Date of publication
24/04/2019
Date of order
02/03/2019
24/04/2019
This was the second order in a row that was "lost" in transit. I may be wrong, but I got the distinct impression each time, that Proidee simply forgot or somehow overlooked shipping. On neither occasion did the Carrier have any record of a parcel. Still, Proidee cheerfully sorted it out each time.
4.00
Good

Date of publication
23/04/2019
Date of order
15/04/2019
23/04/2019
The product ( a jacket) was very good. However, the outer package was damaged and the jacket which was unprotected inside was badly creased
4.00
Good

Date of publication
22/04/2019
Date of order
14/04/2019
22/04/2019
First Class could not be better
5.00
Excellent

Date of publication
20/04/2019
Date of order
13/04/2019
20/04/2019
If proidee was a high street store I’d be in there every week. Innovative products, high quality, great service.
5.00
Excellent

Date of publication
18/04/2019
Date of order
08/04/2019
18/04/2019
The jacket I received was an extremely poor fit. I had to return it, which cost me £12, and I do believe that I should not have to pay this sort of money to return an ill-fitting garment.
2.33
Poor

Date of publication
08/04/2019
Date of order
29/03/2019
08/04/2019
Product and service really good.
5.00
Excellent

Date of publication
18/03/2019
Date of order
02/02/2019
18/03/2019
Ordered 02/02/2019 Order Lost in Transit between 'PostNL' and UK, 2nd Order 22/02/2019 Again Lost in Transit between 'PostNL' and UK, 3rd Order 01/03/2019 went direct 'Pro-Idee' Paignton who forwarded same using different Courier and finally Received 11/03/2019 - Goods of Excellent Quality as usual and will not let this experience stop shopping with 'Pro-Idee' - Staff Excellent in sorting issues.
4.33
Good

Date of publication
01/03/2019
Date of order
22/02/2019
01/03/2019
I like looking for unusual and not easy to find products but the quality must be excellent at all times. Proidee fulfills this criterion and I am always happy with my purchases. In addition email communication and delivery is first class and I have no hesitation in recommending them. Many thanks.
5.00
Excellent

Date of publication
27/02/2019
Date of order
20/02/2019
27/02/2019
So far so good,no issues all as expected.
4.00
Good

Date of publication
23/02/2019
Date of order
08/02/2019
23/02/2019
Sadly, shipping company didn't use the full address and, strangely, UK courier driver couldn't use the postcode to find my delivery address. So package almost returned to Holland
Fortunately, a quick call to Customer services rectified the matter and shipment was made a few days later.
Otherwise, although expensive, quality goods were finally received.
4.33
Good

Date of publication
22/02/2019
Date of order
15/02/2019
22/02/2019
Good description of the products I ordered.
Easy ordering and fast delivery.
Very pleased.
5.00
Excellent

Date of publication
22/02/2019
Date of order
13/02/2019
22/02/2019
Thank you great products.
4.67
Excellent

Date of publication
20/02/2019
Date of order
12/02/2019
20/02/2019
My items arrived within a few days, quicker than usual.
Both items were as described and are excellent value.
Excellent all round, well done.
Keep up the good work.
5.00
Excellent

Date of publication
15/02/2019
Date of order
07/02/2019
15/02/2019
Brilliant
5.00
Excellent

Date of publication
11/02/2019
Date of order
03/02/2019
11/02/2019
They are good company to shop with.
5.00
Excellent

Date of publication
11/02/2019
Date of order
04/02/2019
11/02/2019
Excellebne






Excellent service
4.00
Good

Date of publication
09/02/2019
Date of order
19/01/2019
09/02/2019
The item I ordered took a long time to be delivered, though I was informed of this, but nevertheless, it took too long. The item arrived, over package, which was unnecessary as of a very small size. The item ordered has now been returned as faulty. Not my best experience with this supplier.
2.00
Poor

Date of publication
06/02/2019
Date of order
30/01/2019
06/02/2019
All good.
5.00
Excellent

Date of publication
29/01/2019
Date of order
21/01/2019
29/01/2019
Goods arrived promptly and as described, very happy with my purchase.
5.00
Excellent

Date of publication
29/01/2019
Date of order
19/01/2019
29/01/2019
I’ve ordered several times from Pro Idee. The products are excellent and their service also. Highly recommended.
5.00
Excellent

Date of publication
20/01/2019
Date of order
13/01/2019
20/01/2019
Very prompt and straightforward service. Excellent product.
5.00
Excellent

Date of publication
18/01/2019
Date of order
11/01/2019
18/01/2019
Goods arrived in time as promised. Food is delicious.
4.33
Good

Date of publication
17/01/2019
Date of order
09/01/2019
17/01/2019
Yet again everything very good and quality excellent and service first glass
5.00
Excellent

proidee.co.uk customer reviews

proidee.co.uk

New ideas from around the world.

proidee.co.uk was certified by Trusted Shops on 26/09/2012.

For more than 25 years, Pro-Idee has specialised in finding exceptional high-quality products which make life more comfortable, simpler, safer, or just more pleasant. Pro-Idee is renowned for presenting superior products to discerning, sophisticated customers. They are superior to conventional products in at least one of the following areas: Quality, function, originality, authenticity, exclusivity, and design …

Contact
Auf der Hüls 205
52053 Aachen
Germany
info@proidee.co.uk
proidee.co.uk
Owner
Pro-Idee GmbH & Co. KG
Auf der Hüls 205
52053 Aachen
Germany
Trade register
Amtsgericht Aachen HRA 4027
Authorized representative
Dieter Junghans, Ulf Bergjohann
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with proidee.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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