Certificate for proidee.co.uk

No. XE0C1014B5BCD8B354440980C37A9D0F9
 

Approved on
26/09/2012
Valid until
25/09/2016
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

563 reviews


4.42

Good

4.42 /5.00

Rating categories

Delivery 4.26
Goods 4.64
Customer service 4.38


Overall rating 4.42
The score is calculated based on the 301 Trusted Shops reviews collected in the last 12 months. Since registration, a total of 563 review have been collected.

Customer reviews

   
Been looking for a product like this for a while no to take on holidays,good quality from a bespoke company.
4.33
Good

Very pleased with order
5.00
Excellent

product delivered quickly and is very good
5.00
Excellent

I was surprised I was asked for feedback before the articles arrived. That needs to be sorted Goods did arrive shortly afterwards in good condition and well packed
4.00
Good

A little disappointing
3.67
Good

no problems
4.67
Excellent

The overall service was very good. I contacted the shop by phone on 2 occasions, the staff were very helpful. I had to do this as I felt there was a lack of communication about my item. More progress reports would be very helpful to customers. The Item is perfect and exactly as described. The delivery driver was excellent and provided a phone number to exact delivery I loved the tracking service.
4.67
Excellent

There is nothing more to add from my first experience.
5.00
Excellent

sizing of article nowhere near satisfactory for BRITISH markets. sizing too small for the BRITISH equivalent
3.33
Fair

Yes
5.00
Excellent

Perfectly
5.00
Excellent

No the machine didn't work only got cold water instead of hot very dissatisfied as I was really looking forward to this
1.00
Very Poor

proidee.co.uk replies: 24/05/2016
As agreed with you the item has been collected from your address and you will receive a full refund. Please apologize any inconvenience.

Excellent quality, fast delivery, what's not to like
5.00
Excellent

Very satisfied, although the item was really lovely it was far too big for my daughter. I contacted them straight away and explained the situation and they very kindly agreed to having the item sent back and are picking it up on the 23/05/2016 and I will get a full refund I hope. For a small fee of £6 it will be picked up from my house as I am house and at this time.
5.00
Excellent

I won't know until goods have been sown.
3.33
Fair

Part of order was fine. The cardigan was 6" to long in the sleeves, both the dress and skirt were not to our likeing. Sorry, these will be returned tomorrow.
4.00
Good

Yes very satisfied, thank you.
4.00
Good

Excellent in all 3 categories as always
5.00
Excellent

No complaints whatever - very happy.
5.00
Excellent

All well packed and quickly delivered. Great products.
5.00
Excellent

Pro-idee is an excellent online shopping site with premier goods on offer. I have used them for a number of years, and every product I have purchased through them has been of the best quality and I cannot say enough about them. Top notch
5.00
Excellent

Very efficient friendly service, I would recommend to my friends.
5.00
Excellent

Order was delivered in time for me to give the gifts I ordered .Goods are of good quality and I am pleased with them . I did not need customer service as everything went smoothly .
5.00
Excellent

Yes, it was fine
5.00
Excellent

I had an email from you on 12th. May to say my item had left your warehouse and that I could track my order. Yodel who are supposed to be delivering it say they have not yet received it. I wrote you an email yesterday asking where my package was but have had no reply. Not impressed
1.00
Very Poor

proidee.co.uk replies: 19/05/2016
We are sorry that we have been unable to speak to you or leave a message. The order tracking shows that your parcel was delivered in the meantime. We trust that you have received your order and are pleased with your purchase.

5.00
Excellent

I am very satisfied with my latest purchase of silicone mats. I appreciate the material - they look fine and they are easy to clean - the do what they are supposed to.
5.00
Excellent

The order was fine but a confusing size description in the catalogue wording meant that the lid did not fit the pan and I had to exchange.
5.00
Excellent

Toaster is perfect apart from one thing...the plug I wanted a slim toaster to fit in a particular place in my kitchen. Why on earth is the plug so big and the cable sticking out from it fixed horizontally?
Had to get the plug changed so now my warranty is void :/
3.50
Good

We are very pleased with the item and it is working well in these early days. It is very efficient at providing instant water at different temperatures and amounts.
5.00
Excellent

We are very pleased with the item and it is working well in these early days. It is very efficient at providing instant water at different temperatures and amounts.
5.00
Excellent

No problems very efficient and goods excellent and as described
5.00
Excellent

My order took 4weeks to be delivered. Estimated at 3rd May, actually arrived on 6 th May however I had a quick response to my e mailed enquiry as to its whereabouts. The Panama hat is not as good quality as one I ordered from Pro Idee 7 years ago and although supposed to be the same size is actually 3 cm larger (measured round the hat band) Too big for my husband so sadly I am returning it.
3.33
Fair

High price
3.67
Good

It does exactly what it says and the service was excellent
5.00
Excellent

Delighted with new vacuum, not so delighted with toothbrushes, not tried flower pods and though happy with the cupboard light, it did not stick to the roof of the cupboard so just lies in it.....
4.67
Excellent

Yes
5.00
Excellent

Ordering on line was smooth and efficient and goods matched their description perfectly.
4.67
Excellent

I have ordered from Proidee on previous occasions. The ordering process is always easy and quick. Delivery is always prompt. And the product this time - a Ritter Electric Kettle - is really well designed and built. A PLEASURE TO USE
5.00
Excellent

Yes, I was very satisfied with the whole experience.
I am sure, will order again. Thanks
5.00
Excellent

proidee.co.uk customer reviews

proidee.co.uk

proidee.co.uk was certified by Trusted Shops on 26/09/2012.

For more than 25 years, Pro-Idee has specialised in finding exceptional high-quality products which make life more comfortable, simpler, safer, or just more pleasant. Pro-Idee is renowned for presenting superior products to discerning, sophisticated customers. They are superior to conventional products in at least one of the following areas: Quality, function, originality, authenticity, exclusivity, and design …

Contact
Auf der Hüls 205
52053 Aachen
Germany
info@proidee.co.uk
proidee.co.uk

Owner
Pro-Idee GmbH & Co. KG
Auf der Hüls 205
52053 Aachen
Germany
Trade register
Amtsgericht Aachen HRA 4027
Authorized representative
Dieter Junghans, Ulf Bergjohann
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with proidee.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.