Certificate for proidee.co.uk

No. XE0C1014B5BCD8B354440980C37A9D0F9
 

Approved on
26/09/2012
Valid until
25/09/2016
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

529 reviews


4.43

Good

4.43 /5.00

Rating categories

Delivery 4.25
Goods 4.67
Customer service 4.38


Overall rating 4.43
The score is calculated based on the 275 Trusted Shops reviews collected in the last 12 months. Since registration, a total of 529 review have been collected.

Customer reviews

   
It does exactly what it says and the service was excellent
5.00
Excellent

Delighted with new vacuum, not so delighted with toothbrushes, not tried flower pods and though happy with the cupboard light, it did not stick to the roof of the cupboard so just lies in it.....
4.67
Excellent

Yes
5.00
Excellent

Ordering on line was smooth and efficient and goods matched their description perfectly.
4.67
Excellent

I have ordered from Proidee on previous occasions. The ordering process is always easy and quick. Delivery is always prompt. And the product this time - a Ritter Electric Kettle - is really well designed and built. A PLEASURE TO USE
5.00
Excellent

Yes, I was very satisfied with the whole experience.
I am sure, will order again. Thanks
5.00
Excellent

Satisfied Customer tnx.
5.00
Excellent

A very easy site to use with high quality goods. I have had no contact with customer services but all experience in other fields points to a highly. professional service
5.00
Excellent

Delivery by yodel was one day later than advised, you need to have a review of your third party delivery partner.
3.33
Fair

The box was received completely damaged as they tried to deliver to incorrect address. Took over two weeks from confirmed order. When the parcel was opened it had marks on the product. My wife is very happy with the quality of the product. Customer service is also good & prompt but the delivery company does not look after the items.
4.00
Good

Only one item of the two was sent to me but customer service was good and I received the missing item quickly.
5.00
Excellent

very happy with my purchase
5.00
Excellent

Speedy delivery great product
5.00
Excellent

An excellent product delivered quickly
5.00
Excellent

Item arrived later than expected at time of order.
4.00
Good

Excellent product.

7 days from ordering to delivery.

Could not get through to customer service, phone line voice answer only.
4.00
Good

Still not received delivery
1.00
Very Poor

Shipped from Germany, which made things slower than usual & more expensive shipping, but the item wasn't available closer to me. Not knowing what is normal for international shipping, i can't speak intelligently about the quality of handling, but neither can i give them a five-star (excellent) rating on delivery, so I rated them four stars (good) in that category. Five stars in other categories.
4.67
Excellent

Very pleased with my order.Well packed and speedy delivery.
5.00
Excellent

I am totally satisfied with the order placed on 14th Feb. I am awaiting the other order and have been notified that delivery will be next week,
5.00
Excellent

Satisfied with goods but not impressed with customer service. No email was received to inform date of despatch and no positive information was given when contacted by phone regarding delivery
4.00
Good

Yes
4.67
Excellent

The products are usually o.k.but the delivery time seems to take forever l have only recieved one of three products ordered so far,which is very poor from a company based in the UK.there a lack of information about delays e
3.00
Fair

All OK
5.00
Excellent

A m disappointed in product
4.33
Good

First class in all areas.
5.00
Excellent

Fast delivery, great product
5.00
Excellent

The item took nearly 2 weeks to arrive.
3.00
Fair

i have not received my goods and am concerned that they still not been delivered
1.00
Very Poor

proidee.co.uk replies: 23/03/2016
As we advised you by e-mail your order was unfortunately returned to us. It has been resent to you immediately. Please check your e-mail account for our shipping confirmation and tracking number. Please apologise any inconvenience due to the delay.

Very satisfied, love your stuff, great service and packaging, WYSIWYG
5.00
Excellent

I was very satisfied
5.00
Excellent

Yes
5.00
Excellent

product not available
1.00
Very Poor

proidee.co.uk replies: 22/03/2016
We are happy to confirm that your refund has been processed as requested.

All very good. Slight delay as no instructions/handbook arrived with machine; however was able to download handbook from manufacturer's web site. Works as advertised - excellent. Would recommend.
4.67
Excellent

Not very satisfied, pro idee advertised a product that I purchased then ordered more, sadly they could not supply more right away due to "supplier issues" ((ordered more at least 2 months ago) All I got was weak apologies and thank you for your patience, yet they had my money Despite this they still advertised the product, how many more people had to wait as I did Not impressed at all
2.67
Fair

I am completely satisfied.
5.00
Excellent

Fine work and good quality as usual from pro-idee.
5.00
Excellent

very satisfied
5.00
Excellent

Very good product and service
5.00
Excellent

Cutlery tray delivered within stated timescale. seems to be good quality and fits drawer perfectly.
5.00
Excellent

proidee.co.uk customer reviews

proidee.co.uk

proidee.co.uk was certified by Trusted Shops on 26/09/2012.

For more than 25 years, Pro-Idee has specialised in finding exceptional high-quality products which make life more comfortable, simpler, safer, or just more pleasant. Pro-Idee is renowned for presenting superior products to discerning, sophisticated customers. They are superior to conventional products in at least one of the following areas: Quality, function, originality, authenticity, exclusivity, and design …

Contact
Auf der Hüls 205
52053 Aachen
Germany
info@proidee.co.uk
proidee.co.uk

Owner
Pro-Idee GmbH & Co. KG
Auf der Hüls 205
52053 Aachen
Germany
Trade register
Amtsgericht Aachen HRA 4027
Authorized representative
Dieter Junghans, Ulf Bergjohann
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with proidee.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.