Certificate for proidee.co.uk
-
Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
26/09/2012
Valid until
25/09/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for proidee.co.uk
-
- Delivery
-
-
- Goods
-
-
- Customer service
-
Experience with proidee.co.uk
You did what you said you would do and the product does what you said it would do, so what's not to like ?
Good job, thank you
Good job, thank you
Easy to order, website easy to navigate, good quality items, informed of delays and when to expect delivery, unable to fault.
Buying a lot of goods online this delivery was very long - 8days. Most online companies now deliver next day. Perhaps Pro-idea should keep stock here and not ship everything from Germany.
proidee.co.uk replies: 11/08/2017
Thank you very much for taking the time to review your order with us. We are continually reviewing our delivery times with a view to improving our service in the future.
There was a problem initially ordering on line and the customer service man was not particularly helpful in getting it sorted out.
However, once I was able to overcome that problem, everything went smoothly. The goods were despatched promptly and arrived in good condition. .
However, once I was able to overcome that problem, everything went smoothly. The goods were despatched promptly and arrived in good condition. .
Delivery tends to take a few days but quality of goods is superb. Customer service is also great.
Excellent catalogue and quality products. Excellent, personal, customer service. Quite lengthy delivery time but worth waiting for.
Only a lower than perfect rating as delivery is not as fast as from some other foreign warehouses. In this rrelatively slow.espect Pro Idee are still
The order arrived very early in the morning. All in good order. The neck support is brilliant. A great find. Lovely shirt. Food preparation boards would be more useful if they were colour coded.
Overall,it appears to be a good shop.
Overall,it appears to be a good shop.
I would recommend pro-Idee to anyone. I have been so delighted with every product I have ordered from them. I had an issue with one product and a replacement item was sent out straight away. So impressed.
Each item is just as explained perfectly and is the highest quality I am a self confessed fan. When the catologue arrives my heart skips a beat. Keep up the good ideas ..
Each item is just as explained perfectly and is the highest quality I am a self confessed fan. When the catologue arrives my heart skips a beat. Keep up the good ideas ..
The goods should have arrived the day before they did. Even at 20.00 the courier's tracking system said it would be delivered that day.
The items ordered look good
The items ordered look good
Excellent products. Original delivery company failed miserably, but Pro-Idee customer service excellent and rearranged delivery with different company. Overall very happy with ProIdee service and quality of products - will definitely buy more from them in future.
The items purchased were to a high quality standard and delivery was within 4 days. I am not a fan of the delivery company Yodel, but on this occasion I have no complaints
always excellent products, beautiful packaging and paperwork. Some items are too expensive for us (pensioners) but our thoughts are you only get what you pay for so have expensive tastes.
Great quality product, delivery well within the promised time - excellent service as usual.
Delivery was scheduled for 21st. June or before. Delivered on 22nd.
Item functions but one rubber foot loose in box another one missing.
ProIdee member of staff apologetic. Assured me that I could use Item whilst awaiting replacement feet. As yet not received.
Item functions but one rubber foot loose in box another one missing.
ProIdee member of staff apologetic. Assured me that I could use Item whilst awaiting replacement feet. As yet not received.
proidee.co.uk replies: 27/06/2017
Please excuse any inconvenience caused by the mssing part. We can confirm that this part has been sent to you in the meantime. Our customer service will contact you shortly with your tracking details. Thank you for your patience.
Pro-idea ticks all the boxes,brilliant products,service and prompt delivery.
My crackle garden lights are stunning so good I am about to purchase another set.
Thank you
My crackle garden lights are stunning so good I am about to purchase another set.
Thank you
As above. We haven't tried out the hot chocolate maker /frothier yet. It was very expensive, so we hope it produces a drink worthy of the expense
proidee.co.uk
New ideas from around the world.
proidee.co.uk was certified by Trusted Shops on 26/09/2012.
For more than 25 years, Pro-Idee has specialised in finding exceptional high-quality products which make life more comfortable, simpler, safer, or just more pleasant. Pro-Idee is renowned for presenting superior products to discerning, sophisticated customers. They are superior to conventional products in at least one of the following areas: Quality, function, originality, authenticity, exclusivity, and design …
Owner
Pro-Idee GmbH & Co. KG
Auf der Hüls 205
52053 Aachen
Germany
Auf der Hüls 205
52053 Aachen
Germany
Trade register
Amtsgericht Aachen HRA 4027
Authorized representative
Dieter Junghans, Ulf Bergjohann
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with proidee.co.uk in their own words.
Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.
Customer reviews