Certificate for proidee.co.uk

No. XE0C1014B5BCD8B354440980C37A9D0F9
 

Approved on
26/09/2012
Valid until
25/09/2016
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

627 reviews


4.40

Good

4.40 /5.00

Rating categories

Delivery 4.26
Goods 4.61
Customer service 4.40


Overall rating 4.40
The score is calculated based on the 343 Trusted Shops reviews collected in the last 12 months. Since registration, a total of 627 review have been collected.

Customer reviews

   
4 items ordered - all satisfactory
4.67
Excellent

yes
5.00
Excellent

Completely satisfied with every aspect of transaction. Goods are first-rate quality.
5.00
Excellent

Excellent products with really good delivery. I've never had any issues with anything Pro-Idee does.
4.67
Excellent

Good delivery. Not yet used shoes but they look good and as advertised. Folding tablet desk is definitely useful.
4.67
Excellent

estatic
5.00
Excellent

Whole purchase was very smooth. Only complaint is that ProIdee use an 0844 telephone number which is expensive and unnecessary. Why not use a normal local call number?
5.00
Excellent

proidee.co.uk replies: 13/07/2016
Thank you for your comment. We are happy your shopping experience with us was pleasant. Should you require any further assistance after your purchase, even after the guarantee has expired, please phone 01626 880 916. Your satisfaction is all that matters.

I was very satisfied with the items ordered and the prompt delivery.
4.33
Good

This has not arrived yet 5/7/16. The order arrived 6/7/16 that was a full week after E mail to say it was dispatched . Shoes are great . Scarf colour was not as shown & i returned it not tried tights yet I am sure they will be fine . Service always good just delivered is so slow
3.33
Fair

We have just set up our new water boiler and it's brilliant.
5.00
Excellent

Goods arrived well packed and at initial check were just as expected,hopefully they perform well when used.
5.00
Excellent

Thanks. Quick cheerful. One small error however I ordered set of 4 and received 4 sets of 2 ( 8 in total) not to worry I can give them to family to try. Iv paid for 8. Overall straight forward order and quick well packaged delivery good quality innovative goods. Thanks again R.Cooper.

I will be taking another look soon.
4.33
Good

As before your service was great
5.00
Excellent

High quality products. I was very pleased with the gift-wrapping service, the paper and ribbons were first-class.
5.00
Excellent

Everything as described. Seamless transaction with no issues. Thanks
5.00
Excellent

First class goods and service
5.00
Excellent

Everything perfect
5.00
Excellent

Everything good
5.00
Excellent

Everything satisfactory
4.67
Excellent

I was looking for an up to date modern kettle, I searched Google and found the German designed digital kettle supplied by Proidee.co.uk. The kettle arrived and we are delighted with it, as it is superb both in looks, quality & performance, this is an excellent product, at the same time the supplier is very professional and provide an excellent service with some unique products, highly recommended.
5.00
Excellent

Very pleased with the excellent service offered by Pro-Idee and the goods ordered.
4.67
Excellent

Took longer than thought and indicated to arrive. I also had an issue using a voucher code and that took 3 phone calls and an email to resolve. Good quality item arrived safely
3.67
Good

Yes
5.00
Excellent

I can hardly comment as I have not had a delivery, or an Email with any information of a delivery ,therefore have not seen any goods to pass comments on. I telephoned you a couple of days ago ,to be told , not to worry, they should be there next Tuesday or Wednesday .Guess how I rate your customer service.
1.00
Very Poor

I can hardly comment as I have not had a delivery, or an Email with any information of a delivery ,therefore have not seen any goods to pass comments on. I telephoned you a couple of days ago ,to be told , not to worry, they should be there next Tuesday or Wednesday .Guess how I rate your customer service.
1.00
Very Poor

Well satisfied with my product, keep up the good work.
5.00
Excellent

A faulty item was replaced quickly.
4.67
Excellent

Excellent service
5.00
Excellent

Very satisfied
5.00
Excellent

Yes quite satisfied
4.33
Good

As described very good
5.00
Excellent

All of the items were ok apart from one which had to be returned as it was the wrong size. The customer sevice was good.
4.33
Good

quick delivery of items and quality of goods excellent.
5.00
Excellent

High quality goods and prompt delivery.
5.00
Excellent

Service and delivery slow
3.33
Fair

Satisfactory
4.00
Good

I could not be more happy with what I have received from ProIdee
5.00
Excellent

Excellent service Will certainly be ordering from this company again
5.00
Excellent

Goods are excellent but non. Communication of delivery meant I had
to chase.not clear that goods are delivered from overseas
2.67
Fair

Very happy
4.00
Good

proidee.co.uk customer reviews

proidee.co.uk

proidee.co.uk was certified by Trusted Shops on 26/09/2012.

For more than 25 years, Pro-Idee has specialised in finding exceptional high-quality products which make life more comfortable, simpler, safer, or just more pleasant. Pro-Idee is renowned for presenting superior products to discerning, sophisticated customers. They are superior to conventional products in at least one of the following areas: Quality, function, originality, authenticity, exclusivity, and design …

Contact
Auf der Hüls 205
52053 Aachen
Germany
info@proidee.co.uk
proidee.co.uk

Owner
Pro-Idee GmbH & Co. KG
Auf der Hüls 205
52053 Aachen
Germany
Trade register
Amtsgericht Aachen HRA 4027
Authorized representative
Dieter Junghans, Ulf Bergjohann
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with proidee.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.