Certificate for proidee.co.uk

No. XE0C1014B5BCD8B354440980C37A9D0F9
 

Approved on
26/09/2012
Valid until
25/09/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for proidee.co.uk



Good

4.39/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 383 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 819 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
excellent service and quality of products
5.00
Excellent

Arrived as stated, goods as stated, not yet used. Customer service, as shown 5
5.00
Excellent

NO PROBLEMS WITH THIS,MY FIRST ORDER WITH PROIDEE
1.00
Very Poor

There was no option to increase delivery time/speed
4.00
Good

Good service and quality as always
5.00
Excellent

Item delivered promptly. Kept informed of progress. Goods of very high quality & good fit.
5.00
Excellent

All ok
4.00
Good

Delivery on time but condition of package left something to be desired, although contents were in perfect condition.
4.67
Excellent

Good service
5.00
Excellent

very satisfied with everything
5.00
Excellent

My order arrived on time and was as described. so far it works very well
5.00
Excellent

As ordered.
5.00
Excellent

Happy with product.
5.00
Excellent

Delivery was prompt and efficient. I was pleased with the product, a folding mirror, though there is a minor problem with getting the base to clip shut. However this is not a sufficient issue to make me want to return the item.
4.67
Excellent

Both my items were ordered on the 5th Jan 2017 & I was given 7 days for one item & 3 weeks delivery for the second.

The first item arrived in 5 days & the second in 7 days, Excellent.

The tracking service for Yodel was also excellent, both items arrived on the day that was stated. The best service from Yodel that I have had so far. Well done to you all.
5.00
Excellent

Very good service. Excellent products. Would recommend.
4.67
Excellent

Delivery was within 3 "working days" as stated, it seemed longer because of the Christmas/New Year holiday.

Goods arrived safely and performed well, just as specified. Smart, stylish quality lightweight kettle, very useful temperature settings and display.

Didn't need to contact Customer Services but the paperwork provided, covered every aspect that might be needed to do so, ( returns form e
5.00
Excellent

Exciting new mens' vegan parfume by a new company very handsomely presented; fast and punctual delivery; it was also user-friendly online ordering - I love the products and service by Pro-Idee
5.00
Excellent

Good
5.00
Excellent

Lovely item, delivered on time
5.00
Excellent

I bought a magnetic glass board but unfortunately the marker pen did not work. Also the screws that were supplied did not fit the key hole plates on the reverse so I had to supply my own. Customer services are sending a new marker pen. I do love the item and did not want to return it.
4.00
Good

A really impressive kettle... temperature control and temperature management work perfectly... Giving great cups of both tea and coffee at the right recommended temperatures...Easy to use and easy to fill.. A really great buy at a very competitive price..
5.00
Excellent

Efficient company with very keen prices for the products they sell.

I would recommend them to everyone
5.00
Excellent

Lovely jumper,arrived quite quickly the service was very good thank you.
5.00
Excellent

the products came when they where expected and the goods were well packed and not damage on arrival thank you.
4.00
Good

Excellent customer service, responded quickly to email enquiries and the beautiful knife I had ordered arrived on time.
5.00
Excellent

Yes, everything worked great .
5.00
Excellent

Yes, Yes, Yes
5.00
Excellent

All excellent.
5.00
Excellent

Order received in time and in shape. Carrier's tracking system was somewhat sluggish.
4.00
Good

Staff good as always. But I think it should be made clearer that everything is stocked in a different country. When a website portrays itself as being in Paignton then I expect a quicker delivery on stock that is clearly labelled as 'in stock'. 'In stock' in Germany is not helpful.
Even if you allow for the small print I do not see why it takes a few days to even dispatch it.
3.67
Good

I found the lack of information and clarity around billing and cost extremely disturbing. When offered the protection, I pressed one button and that was me signed up - no explanation, no option to cancel or confirm.
Perhaps this is a good product but their method of engagement left me feeling very unsure and uninformed.
1.00
Very Poor

Quick delivery.
As described.
No problems at all.
Would shop here again anytime.
5.00
Excellent

Great website, easy ordering, Great delivery. Would use again.
5.00
Excellent

Goods will be good simple and straightforward yodel got them on15-12-16 it is now 19-12-16 not arrive
3.67
Good

proidee.co.uk replies: 20/12/2016
We are sorry for the delay. Yodel have advised us that your is out for delivery today.

All good as expected from this high quality store
5.00
Excellent

Very satisfied.
4.00
Good

One item still has not been delivered
4.00
Good

proidee.co.uk replies: 19/12/2016
The second item of your order was shipped separately. We are happy to hear that you have received both parcels in the meantime. Thank you for the positive talk on the phone.

Very happy with time from placing order to delivery. Will certainly purchase other goods in the future.
4.67
Excellent

The delivery person didn't have my flat number ,only the building number & my neighbour had to sign for my parcel which was not the delivery man's fault but the pro-Idee's fault for not giving the delivery company my full address.It is very surprising because this was my second order from pro Idee & my first order was delivered correctly with my flat number on the package but not with this order.
2.00
Poor

proidee.co.uk customer reviews

proidee.co.uk

proidee.co.uk was certified by Trusted Shops on 26/09/2012.

For more than 25 years, Pro-Idee has specialised in finding exceptional high-quality products which make life more comfortable, simpler, safer, or just more pleasant. Pro-Idee is renowned for presenting superior products to discerning, sophisticated customers. They are superior to conventional products in at least one of the following areas: Quality, function, originality, authenticity, exclusivity, and design …

Contact
Auf der Hüls 205
52053 Aachen
Germany
info@proidee.co.uk
proidee.co.uk

Owner
Pro-Idee GmbH & Co. KG
Auf der Hüls 205
52053 Aachen
Germany
Trade register
Amtsgericht Aachen HRA 4027
Authorized representative
Dieter Junghans, Ulf Bergjohann
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with proidee.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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