Certificate for proidee.co.uk

No. XE0C1014B5BCD8B354440980C37A9D0F9
 

Approved on
26/09/2012
Valid until
25/09/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for proidee.co.uk



Excellent

4.51/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 266 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 998 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
A pleasure to deal with, always look forward to their catalogues.
5.00
Excellent

Goods excellent. delivery getting much quicker.
5.00
Excellent

All good. Always is I find with Pro-Idee
5.00
Excellent

Excellent service
5.00
Excellent

from date of ordering everything went smoothly - great service
5.00
Excellent

This item arrived, exactly as described and in correct working order. Delivery was prompt too.
5.00
Excellent

The delivery was prompt and efficient. Although I have rated the goods as excellent I can only go on appearance at present as what I have purchased is a bag I will use for traveling and I have not yet been able to put it to the test of airport baggage handlers.
5.00
Excellent

Always 1st class and I am delighted
5.00
Excellent

he delivery driver from Yodel was offhand and did not deliver to the door. He left the parcel just inside the outer door on the ground floor and, being partially disabled, I had to ask someone to go down and fetch it for me. I live on the top (second) floor.

Yodel has a very bad reputation in this area.

I reported the above to Proidee on the phone shortly after the delivery arrived..
3.67
Good

proidee.co.uk replies: 06/10/2017
Thank you very much for sharing your experience with Yodel with us. We will discuss this further with Yodel.

just one little improvement. The on screen delivery info implied a signature was required so i waited in. As it turns out a signature was not required.
4.67
Excellent

Disappointed with product. Very small feather head. Strange smell to feathers, although this will probably disappear after a while. I do not feel this feather duster is as described. I would not buy again
3.00
Fair

proidee.co.uk replies: 06/10/2017
Thank you very much for your opinion on this item. We are sorry to hear that you are not happy with your order. Our customer service will contact you soon with a solution.

I received my goods from Pro-Idee promptly and efficiently The quality is superb.
Size as listed is a good fit.
5.00
Excellent

Their products are fab and great quality.
5.00
Excellent

As usual: FAULTLESS
5.00
Excellent

yodel 1dayl late delivering the item no explanation for the delay
4.00
Good

proidee.co.uk replies: 18/09/2017
Thank you very much for sharing your experience with Yodel with us. We'll take the opportunity to discuss this further with Yodel.

Never disappointing when it comes to quality and reliability
5.00
Excellent

Great product, excellent packaging- faultless
5.00
Excellent

Probably the poorest customer service experience in ten years of shopping online.
Took six days from ordering to shipping.
Who on earth can think that is an acceptable customer experience.
Still not received my order after seven days.
Totally unacceptable
1.00
Very Poor

Innovative and interesting range of products offered at prices that are unbeatable (literally because they will price-match any item) and all electrical products are offered with a three year guarantee. Now one of my favourite retailers.
5.00
Excellent

Excellent range of products in catalogue, from innovative kitchen-ware to smart
Classic clothing. Personal customer service. Delivery a little slower than some other organisations.
"Like" dealing with you, Proidee
4.67
Excellent

Fairly quick delivery though packaging was damaged when item was delivered. I am very happy with the shaver though. Excellent performance.
4.33
Good

some delay in deliveries due to shoe sizes and availability
4.67
Excellent

Arrived within a week from ordering. Easy to assemble
5.00
Excellent

some delay in deliveries due to problem with shoe sizes.
4.67
Excellent

I have made several purchases from Proidee, the company always provides a very professional, reliable service and the goods are top quality. Would certainly recommend to family and friends.
5.00
Excellent

First order would use again
4.00
Good

You did what you said you would do and the product does what you said it would do, so what's not to like ?

Good job, thank you
5.00
Excellent

Easy to order, website easy to navigate, good quality items, informed of delays and when to expect delivery, unable to fault.
5.00
Excellent

Buying a lot of goods online this delivery was very long - 8days. Most online companies now deliver next day. Perhaps Pro-idea should keep stock here and not ship everything from Germany.
3.33
Fair

proidee.co.uk replies: 11/08/2017
Thank you very much for taking the time to review your order with us. We are continually reviewing our delivery times with a view to improving our service in the future.

Excellant service and frst class goods
5.00
Excellent

There was a problem initially ordering on line and the customer service man was not particularly helpful in getting it sorted out.

However, once I was able to overcome that problem, everything went smoothly. The goods were despatched promptly and arrived in good condition. .
4.00
Good

Goods arrived quickly & were well packed
5.00
Excellent

All OK
5.00
Excellent

Delivery tends to take a few days but quality of goods is superb. Customer service is also great.
4.67
Excellent

Excellent catalogue and quality products. Excellent, personal, customer service. Quite lengthy delivery time but worth waiting for.
4.67
Excellent

Only a lower than perfect rating as delivery is not as fast as from some other foreign warehouses. In this rrelatively slow.espect Pro Idee are still
4.33
Good

On this occasion the goods arrived promptly.
4.00
Good

Very happy with the service.
5.00
Excellent

The order arrived very early in the morning. All in good order. The neck support is brilliant. A great find. Lovely shirt. Food preparation boards would be more useful if they were colour coded.
Overall,it appears to be a good shop.
4.33
Good

Delighted with my order
5.00
Excellent

proidee.co.uk customer reviews

proidee.co.uk

New ideas from around the world.

proidee.co.uk was certified by Trusted Shops on 26/09/2012.

For more than 25 years, Pro-Idee has specialised in finding exceptional high-quality products which make life more comfortable, simpler, safer, or just more pleasant. Pro-Idee is renowned for presenting superior products to discerning, sophisticated customers. They are superior to conventional products in at least one of the following areas: Quality, function, originality, authenticity, exclusivity, and design …

Contact
Auf der Hüls 205
52053 Aachen
Germany
info@proidee.co.uk
proidee.co.uk

Owner
Pro-Idee GmbH & Co. KG
Auf der Hüls 205
52053 Aachen
Germany
Trade register
Amtsgericht Aachen HRA 4027
Authorized representative
Dieter Junghans, Ulf Bergjohann
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with proidee.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.