Certificate for proidee.co.uk

No. XE0C1014B5BCD8B354440980C37A9D0F9
 

Approved on
26/09/2012
Valid until
25/09/2016
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

232 reviews


4.45

Good

4.45 /5.00

Rating categories

Delivery (225) 4.29
Goods (222) 4.65
Customer service (222) 4.40


Overall rating 4.45
The score is calculated based on the reviews collected in the last 12 months. Since registration, a total of 458 reviews have been collected.

Customer reviews

   
The delivery firm, Yodel,stated that delivery would be before 9pm on the 4th Feb, it did not arrive until mid morning on the 5th Feb. However the product was as described and excellent, top marks for Proidee.
4.67
Excellent

It will take more than two weeks to get the product I ordered, so don't know what the item looks like (only through pictures) how it works or anything until I get it. It took them three days to confirm my order after I placed it. So my conclusion is if you don't mind the wait then there is no problem.
1.00
Very Poor

Excellent as expected
5.00
Excellent

delivery arrangements very poor
2.33
Poor

As good as advertised - well done.
4.00
Good

Hassle free purchase.
4.67
Excellent

Bird feeder looks good, not yet put up so just hoping the birds take to it.
4.00
Good

Perfect product for walking through wet cold grass to empty the rubbish. Speedy delivery
5.00
Excellent

Placed order 20.11.15 in time to take as gifts to Canada, leaving 18.12.15. On 28.11, rec'd email giving delivery due date 11.12. Emailed back 15.12 seeking assurance that goods would arrive in time.Responded same date, cancelling order. I then asked to be removed from mailing list. Emailed them 16.12, giving summary of what had happened, expecting further explanation or apology:nil.
1.00
Very Poor

My umbrella arrived in quite good time. I haven't used it yet so cannot comment on its efficiency.
3.67
Good

Edging shears fine and as described. However sizes of boots shown in catalogue did not coincide with sizes shown in boots so I have had to re-order three times and am still waiting for what I hope will be a pair that actually fit
4.00
Good

I have shopped with Pro-Idee on several occasions and have not been disappointed yet. Either with service or goods. This has been over approximately 15 years and I can honestly say each transaction has been a pleasure. You are frequently updated with the status of your order and, to date, I have never received a later delivery. Keep up the good work Pro-Idee.
5.00
Excellent

Yes
5.00
Excellent

Item as listed. Good Quality. Processing a little slower than that which most companies provide these days.
4.67
Excellent

Pleased with purchase
5.00
Excellent

Very good, efficient service.
5.00
Excellent

Good service, quick delivery
4.00
Good

Very satisfied
5.00
Excellent

Product is very overpriced for what it is but OK.
4.33
Good

The goods were as described and were delivered promptly.
5.00
Excellent

Everything was very satisfactory.
5.00
Excellent

Fully satisfied.
Notified of impending delivery, duly arrived.
Pleased with the quality of the item purchased.
5.00
Excellent

I have never had a problem with Pro Idee
5.00
Excellent

Excellent products - as often the case instructions could be improved and provided to UK customers in English.
4.33
Good

We were very pleased with both items
4.00
Good

Loved the products ordered they were packaged well and I was kept informed every step to delivery. Would use this company again
5.00
Excellent

I have bought several items from Proidee and have always been very satisfied with the quality of goods and speed of delivery. Their customer service is second to none and any query is dealt with promptly and efficiently by their very friendly staff. I would definitely recommend them
5.00
Excellent

Totally satisfied
5.00
Excellent

Very satisfied with service & delivery.

Very well packaged and items are true to description.

Only just stated using them : )
5.00
Excellent

Yes
5.00
Excellent

Neil sorted out my order after a short delay
4.67
Excellent

I AM VERY PLEASED WITH
AND I CANT THANK YOU ENOUGH FIRST CLASS
5.00
Excellent

We were completely satisfied with the mats but the dog hair remover was rubbish. We will not be able to try the fly traps until the Summer so we can't comment on them and if we find they don't work as described it will be too late to return them. Also the price of return postage means it is not feasible to return the dog hair remover.
3.50
Good

Very happy nice soft leather trousers very comfortable and a very good price for the quality
5.00
Excellent

Extremely slow and expensive delivery. When querying this there was no explanation just informed that I could return if I wanted to. Would not recommend not use again.
2.33
Poor

DELIGHTED WITH THE ELECTRIC EGG BOILER,JUST GOT IT LAST WEEK,USED 3 TIMES SO FAR,DOES WHAT IT SAYS ON MEASURING POT,PERFECT EGGS EVERY TIME,I USE LARGE EGGS NOT USED POACHER AS YET,WILL SEE IF I CAN USE LARGE OR MIGHT HAVE TO BE MEDIUM EGGS,NO PROB EITHER WAY,THANK YOU ITS ACE.
5.00
Excellent

Arrived in damaged , flimsy box but feeder was undamaged.
Product is sound and await to see the birds feed from it. It could be a long while
4.67
Excellent

One item was a birthday present but it took 10 days from ordering to delivery so missed the birthday date. Disappointing.
I was asked for a review about 6 days before I received the goods.
4.00
Good

Pleased with everything as usual.
5.00
Excellent

Ordered a lamp and a bulb. Bulb still not received. It was sent several days after the lamp. The lamp, costing over £300, doesn't include a bulb
My first email complaint to customer service was ignored.
After my second complaint, the delivery firm phoned to check I would be in the next day. I said only in the afternoon. They said they would deliver between 12 and 5pm. They came 11:30am.
3.00
Fair

proidee.co.uk customer reviews

proidee.co.uk

proidee.co.uk was certified by Trusted Shops on 26/09/2012.

For more than 25 years, Pro-Idee has specialised in finding exceptional high-quality products which make life more comfortable, simpler, safer, or just more pleasant. Pro-Idee is renowned for presenting superior products to discerning, sophisticated customers. They are superior to conventional products in at least one of the following areas: Quality, function, originality, authenticity, exclusivity, and design …

Contact
Auf der Hüls 205
52053 Aachen
Germany
info@proidee.co.uk
proidee.co.uk

Owner
Pro-Idee GmbH & Co. KG
Auf der Hüls 205
52053 Aachen
Germany
Trade register
Amtsgericht Aachen HRA 4027
Authorized representative
Dieter Junghans, Ulf Bergjohann
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with proidee.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.