Certificate for proidee.co.uk

No. XE0C1014B5BCD8B354440980C37A9D0F9
 

Approved on
26/09/2012
Valid until
25/09/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for proidee.co.uk



Good

4.47/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 311 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 973 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
First order would use again
4.00
Good

You did what you said you would do and the product does what you said it would do, so what's not to like ?

Good job, thank you
5.00
Excellent

Easy to order, website easy to navigate, good quality items, informed of delays and when to expect delivery, unable to fault.
5.00
Excellent

Buying a lot of goods online this delivery was very long - 8days. Most online companies now deliver next day. Perhaps Pro-idea should keep stock here and not ship everything from Germany.
3.33
Fair

proidee.co.uk replies: 11/08/2017
Thank you very much for taking the time to review your order with us. We are continually reviewing our delivery times with a view to improving our service in the future.

Excellant service and frst class goods
5.00
Excellent

There was a problem initially ordering on line and the customer service man was not particularly helpful in getting it sorted out.

However, once I was able to overcome that problem, everything went smoothly. The goods were despatched promptly and arrived in good condition. .
4.00
Good

Goods arrived quickly & were well packed
5.00
Excellent

All OK
5.00
Excellent

Delivery tends to take a few days but quality of goods is superb. Customer service is also great.
4.67
Excellent

Excellent catalogue and quality products. Excellent, personal, customer service. Quite lengthy delivery time but worth waiting for.
4.67
Excellent

Only a lower than perfect rating as delivery is not as fast as from some other foreign warehouses. In this rrelatively slow.espect Pro Idee are still
4.33
Good

On this occasion the goods arrived promptly.
4.00
Good

Very happy with the service.
5.00
Excellent

The order arrived very early in the morning. All in good order. The neck support is brilliant. A great find. Lovely shirt. Food preparation boards would be more useful if they were colour coded.
Overall,it appears to be a good shop.
4.33
Good

Delighted with my order
5.00
Excellent

I am delighted with the items purchased and the excellent service.
5.00
Excellent

I would recommend pro-Idee to anyone. I have been so delighted with every product I have ordered from them. I had an issue with one product and a replacement item was sent out straight away. So impressed.
Each item is just as explained perfectly and is the highest quality I am a self confessed fan. When the catologue arrives my heart skips a beat. Keep up the good ideas ..
5.00
Excellent

The goods should have arrived the day before they did. Even at 20.00 the courier's tracking system said it would be delivered that day.
The items ordered look good
4.00
Good

Nothing to find fault with
5.00
Excellent

Quality goods, prompt service.
5.00
Excellent

the overall service was good nothing exceptional,on a per with all online buying
4.00
Good

As I have always received from Pro-Idee: excellent goods, and all round service.
5.00
Excellent

Excellent products. Original delivery company failed miserably, but Pro-Idee customer service excellent and rearranged delivery with different company. Overall very happy with ProIdee service and quality of products - will definitely buy more from them in future.
4.00
Good

Given as a present - very well received.
4.33
Good

Three excellents, need I say more.
5.00
Excellent

The items purchased were to a high quality standard and delivery was within 4 days. I am not a fan of the delivery company Yodel, but on this occasion I have no complaints
5.00
Excellent

Needed to chase up the delivery, other than that all good.
4.67
Excellent

always excellent products, beautiful packaging and paperwork. Some items are too expensive for us (pensioners) but our thoughts are you only get what you pay for so have expensive tastes.
5.00
Excellent

Can't fault anything with this company
5.00
Excellent

Great quality product, delivery well within the promised time - excellent service as usual.
5.00
Excellent

Unable to rate as have not received item yet
2.00
Poor

3 lots of 5 stars says it all. Expensive but worth it
5.00
Excellent

DELIVERY PERIOD NEED IMPROVEMENT
4.67
Excellent

Everything was fine no problems at alll
5.00
Excellent

Speedy efficient service
4.00
Good

Delivery was scheduled for 21st. June or before. Delivered on 22nd.
Item functions but one rubber foot loose in box another one missing.
ProIdee member of staff apologetic. Assured me that I could use Item whilst awaiting replacement feet. As yet not received.
3.00
Fair

proidee.co.uk replies: 27/06/2017
Please excuse any inconvenience caused by the mssing part. We can confirm that this part has been sent to you in the meantime. Our customer service will contact you shortly with your tracking details. Thank you for your patience.

Pro-idea ticks all the boxes,brilliant products,service and prompt delivery.
My crackle garden lights are stunning so good I am about to purchase another set.
Thank you
5.00
Excellent

As above. We haven't tried out the hot chocolate maker /frothier yet. It was very expensive, so we hope it produces a drink worthy of the expense
4.50
Excellent

Pleased with purchase.
Glass bird bath came in excellent safe packaging.
5.00
Excellent

There was quite a delay in delivery but quality is excellent. I will return
4.00
Good

proidee.co.uk customer reviews

proidee.co.uk

New ideas from around the world.

proidee.co.uk was certified by Trusted Shops on 26/09/2012.

For more than 25 years, Pro-Idee has specialised in finding exceptional high-quality products which make life more comfortable, simpler, safer, or just more pleasant. Pro-Idee is renowned for presenting superior products to discerning, sophisticated customers. They are superior to conventional products in at least one of the following areas: Quality, function, originality, authenticity, exclusivity, and design …

Contact
Auf der Hüls 205
52053 Aachen
Germany
info@proidee.co.uk
proidee.co.uk

Owner
Pro-Idee GmbH & Co. KG
Auf der Hüls 205
52053 Aachen
Germany
Trade register
Amtsgericht Aachen HRA 4027
Authorized representative
Dieter Junghans, Ulf Bergjohann
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with proidee.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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