Have to email a request to return, no straightforward and easy method of printing a returns label
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1 Dec 2023
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Great products/prices, but with my two orders there have been delays.
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17 Oct 2023
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Really great customer service. I received a swift reply to my initial enquiry and my order was delivered quickly. The rug was very high quality and beautiful but unfortunately the colours didn't suit my room. I returned it and a refund was sent very promptly. I wouldn't hesitate to recommend this Company.
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2 Oct 2023
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Nain Trading Review
The ease of the ordering process online and the number of photographs of the rug from different angles were excellent. We also liked the way in which it was possible to show the chosen rug on different floor surfaces.
We liked the information provided online about the various rugs available and the authentification and valuation certificate provided.
The rug took a little longer to process prior to dispatch therefore delivery was not within the stated timescales, however this was not an issue for us.
We would recommend Nain Trading for anyone seeking to purchase an oriental rug.
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26 Sept 2023
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Great customer service. Beautiful carpet.
Our experience with Nain Trading was nothing but positive. First there was a glitch that caused the advertised sale price to revert to regular price when we ordered online. Their customer service agent remedied that immediately.
They shipped our carpet from Hamburg but it never made it past Philadelphia where the package disappeared. Fortunately we had a second selection that was very similar to the first carpet and they reserved that one for us while the package loss was investigated. When UPS honored their claim the second carpet was shipped immediately and arrived safely at our doorstep four days later. No hassles. Just good customer service.
The carpet is beautiful and closely resembles a Nain carpet we purchased 30 years ago in both color and design. We couldn’t be happier.
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12 Apr 2023
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Great variety of carpets! Love the filtering options too!
Excellent and extremely quick delivery.
Would be great to give more discount to regular customers. For example who already purchased more than once, he or she would get a 10% discount for all in the future.
There is a much higher chance that those who previously purchased carpets will buy again (even to their relatives, friends, etc)
Would be also good to make pictures in different places where we can see the carpets next to a bookshelf or next to a chair in a living room, etc. Would bring the carpets closer to the people, would be easier to imagine it in our houses.
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28 Apr 2023
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I have recently ordered a number of rugs from Nain Trading as we are gradually replacing our fitted carpets with stripped wooden floors and rugs. All of them are absolutely beautiful - wonderful colours, exquisite workmanship and superb quality. They have transformed our home.
Only one was not quite right for the room we had bought it for and Nain Trading responded to our request for a return efficiently and quickly. Their customer service is first class.
We would have no hesitation in buying from this company again and in recommending them wholeheartedly. Thank you!
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