Reviews for The Alcohol-Free Shop



Excellent

4.75/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 251 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,872 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Very good product and services
4.00
Good

The guys have made the transition to AF much easier. Excellent range at a keen price. If you don't like what you ordered, they'll pick it up and credit/replace for you. Dispatch is super quick and they are so nice to deal with. A real pleasure. Can't recommend them enough. My tip for the Summer? Jever Fun. Your'll never touch Becks Blue or Bavaria again.
5.00
Excellent

Big turnaround of procedures, customer services, produce care and information. Back to their previously good standard and client care. Clearly one of the few companies in the UK to offer such a wide range of these very accepatable products.
5.00
Excellent

Excellent products delivered very quickly what more could you want
5.00
Excellent

The wine I got - mostly Carl Jung tasted like grape juice Rather expensive grape juice.
3.67
Good

Range of beers and wines, excellent service
5.00
Excellent

Some of the beers do not quite have the 'body' that I would like. But apart from that everything is superb.
4.67
Excellent

We love their products, all very carefully chosen. If there has been a mistake, they have corrected it in record time and with zero financial penalty for us. We have been ordering from them for years and plan to continue.
5.00
Excellent

Very good experience.
5.00
Excellent

I had an incident where bottles were broken in transit. On contacting customer services a new box arrived next day to replace broken bottles, with no quibble .
Very brilliant service.
5.00
Excellent

5 star goods,delivery & customer service i have already placed another order
5.00
Excellent

I bought the alcohol free beer selection, which has lots of choice and is competitively priced.

Ordering was easy
4.67
Excellent

Parcelforce let them down on delivery. A few orders have contained breakages. The Alcohol-Free Shop remedied immediately. You can't fault the packaging. It's great to have so much choice for the non drinker in one place.
4.67
Excellent

Wine is fantastic as is the delivery service
5.00
Excellent

It did what it said on the tin
5.00
Excellent

Excellent customer service and wide range of products.
4.67
Excellent

Delivery very torturous compared to Amazon but goods are great and got me through alcohol free LENT thanks
3.00
Fair

Best choice of non-alcoholic ales and wine I've found. Recent delivery resulted in breakages en route but customer service was excellent in informing me what had happened, along with a commentary until a new shipment was delivered.
4.67
Excellent

A great range of non alcoholic beers. Service and delivery are 1st class.
5.00
Excellent

great drinks and great service, huge help to us in cutting down on alcohol.
5.00
Excellent

First time i had to show a receipt to customs to get the goods. Excelent when i finaly got it. Second time the customs have taken it. They wanted me to show an import lisens.i am a privat person, not a firm. I guess They have sendt it back to
the shop. A big blow not to get the goods.
3.33
Fair

This shop was a lifeline just as I was starting out AF. The selection of beers and wines is simply brilliant. I particularly liked the preselected cases just to get you started.
5.00
Excellent

Good service for those wanting good quality non-alcoholic wine but disappointing to have to pay a significant delivery charge- if it was free I would order more often.
4.00
Good

Extremely disappointed with the initial attempts at delivery, during which we were first sent the wrong item, then told the replacement had been delivered when it hadn't, and then had the initial order collected well after the time window we'd been promised. Changing courier companies should be a massive priority. But the follow-up customer service was good and the beers themselves were superb.
3.33
Fair

A good range of products and very quick delivery I have used this trader on numerous occasions.
5.00
Excellent

Staff always friendly and helpful, advised me of expected delays and offered alternatives. Delivery always on or before scheduled date. Goods carefully packed. Quality excellent.
4.67
Excellent

Courier service let you down twice , 2 cases damaged.
But customer service excellent, refunded immediately. Will certainly use again.
4.67
Excellent

First class service
5.00
Excellent

Been using then for ages. V reliable
4.00
Good

Great products and prices, speedy delivery. Customer Service is second to none having had a minor issue it was resolved very quickly with total honesty and satisfaction. Would definitely recommend this business.
5.00
Excellent

Order arrived very promptly but one bottle was broken on arrival. Contacted by email and received pretty instant reply and credit for damage. Will use again.
4.67
Excellent

Excellent service. Had two problems with package breakage. Both times this happened the goods were replaced or credit given without dispute. Last delivery came on a pallet, so no issues. Delivery always next day or two despite me always selecting std delivery. Would have given them top marks for everything but cannot abide the non-alcohol wines (not their fault? maybe that's as good as it gets).
4.67
Excellent

Good communication. Damaged box rapidly replaced.
Good tasting beers and cider.
4.67
Excellent

Excellent selection and fantastic customer service. Only problem was parcelforce managing to damage delivery twice
4.00
Good

Quick delivery. Easy process. A nice range of alcohol free beers.
5.00
Excellent

Good beers
Good prices
Quick delivery
5.00
Excellent

Ordering is easy.
The wine is very drinkable.
Delivery is always quick and reliable.
5.00
Excellent

Please stop using shredded cardboard
5.00
Excellent

Beer came the day after the order was placed. Very well packaged. Good quality.Bernard's tasted as near as possible to a decent real ale. So good that more was ordered. Highly recommend the service and the beer.
5.00
Excellent

Easy to use website, fast delivery and good products. Makes giving up booze much easier.
5.00
Excellent

The Alcohol-Free Shop customer reviews

The Alcohol-Free Shop

Contact
Units 1 & 2 Manchester Ind. Pk., Holt St., Newton Heath
M40 5AX Manchester
United Kingdom
info@alcoholfree.co.uk
The Alcohol-Free Shop

Owner
Padimax Limited T/A The Alcohol-Free Shop
Units 1 & 2 Manchester Ind. Pk., Holt St., Newton Heath
M40 5AX Manchester
United Kingdom
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with The Alcohol-Free Shop in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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