FixPart.co.uk- Logo - reviews

FixPart.co.uk 
Reviews:

8,186 reviews in the last 12 months20,117 total reviews  

FixPart.co.uk- Logo - reviews

FixPart.co.uk 
Reviews:

8,186 reviews in the last 12 months20,117 total reviews  

Review summary

Customers mostly report positive experiences with FixPart.co.uk. Customers frequently praise the fast delivery, the website's effective search functionality and helpful diagrams, the helpful and responsive support staff, the fair or lower prices compared to other sources, the secure and protective packaging, and the overall fit and function of the parts. Many also report satisfaction with the returns and refund process. However, some customers experience delivery delays or mismatched delivery estimates, difficulty with unclear product naming or missing details, slow replies or insufficient communication from support, issues with incorrect or incomplete items, surprise extra costs such as shipping, expensive parts, and difficulties with returns due to policies or communication. A few also mention receiving damaged or excessively packaged items.

This text was automatically created by an AI system from user reviews.

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Reviews for fixpart.co.uk/en

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Community member 
1 Reviews
Easy to find the part I needed, fast delivery
Community member 
1 Reviews
Right part first time quick delivery
Community member 
1 Reviews
Community member 
1 Reviews
Unfortunately DPD said they tried to deliver initially but no one was home to sign but this was a lie on basis we waited in all day Second time re delivery they said they could not find the address which did not make sense So I ended up asking them to deliver to a pickup point
Community member 
1 Reviews

Terrible customer service

I ordered a grease filter for my extractor. It was bent and dented on arrival. I’ve tried to contact you in several ways and times for a replacement and you have not responded. The worst customer service. You can improve if you respond to your customers
Community member 
1 Reviews
Great selection of parts, good prompt delivery, well packaged.
Community member 
1 Reviews

Excellent service

Easy to order and unbelievably quick delivery.
Community member 
1 Reviews
Excellent value and service
Community member 
1 Reviews
Community member 
1 Reviews
Took seven days to arrive and no two as stated.
Community member 
1 Reviews
delivery times could be a lot quicker
Community member 
1 Reviews
The part was not exactly the same
Community member 
1 Reviews
I am very disappointed with the shipping experience provided by FixPart. Despite being charged £6.95 for delivery to my door, the service received was poor and far below expectations. The delivery was handled by DPD, and unfortunately, their driver falsely claimed that no one was at home. This is simply untrue — I was at home, specifically waiting for the delivery, as I urgently needed the part to fix my oven. The driver did not attempt to come to my door at all. I contacted DPD’s customer service to file a complaint, but I was not given the opportunity to speak properly and the call was ended. Later, I received a message instructing me to collect the parcel from my nearest post office, which defeats the purpose of paying for home delivery. I have attached the DPD messages for reference. It is unacceptable that FixPart charges a relatively high shipping fee while using a low-quality delivery company that shows misleading and little regard for customer satisfaction. The driver’s dishonesty has left a very negative impression. I've requested a refund for the shipping cost from FixPart, but no response so far. As for the item itself, it appears to be the correct part, and it was installed yesterday. However, I cannot yet comment on its quality until I’ve had more time to test it.
Community member 
1 Reviews
Delivery was extremely fast for quality item
Community member 
1 Reviews

Not good company

I bought a item and it’s been delivered to totally different town where I have been live so I’m not happy with this purchase that I need to get this order ASAP and get my money back
Community member 
1 Reviews
Easy site to use, prices very fair. Efficient service. Would use again although most of our Bosch appliances don’t need many if any repairs, we had lost a piece during a move😊
Community member 
1 Reviews
Very fast delivery - amazed they had the part at all, then it came within 3 days. Would definitely use again.
Community member 
2 Reviews

As described, arrived promptly. Pleased.

As described, arrived quickly and no drama. Pleasantly surprised.
Community member 
2 Reviews
Community member 
1 Reviews