fishdeal.co.uk
Reviews:

1,204 reviews in the last 12 months6,072 total reviews  

4.48
Good
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Top positive review

6 Aug 2023
 Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like. Despite all the negative feedback from other customers, I would buy from them again, without hesitation

Top negative review

29 Jul 2023
 Verified review
products are good but the one product i needed to return despite several requests could not get the company to send the nessesary paperwork in time.
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Reviews for fishdeal.co.uk

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14 Aug 2023
 Verified review
ordered ultimate 3 rod pod, didn't come with back rests, so ordered them. as it was a 3 rod pod, seem to me the back rest to accompany the rodpod would also come in 3's. had many discussions with one staff member who fin ally came up with I only ordered 1, why would I do that for 3 rods. No common sense, if they came singly that should have been made clear.
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11 Aug 2023
 Verified review
Not yet received order purchased on 28/7/23 so cannot rate
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8 Aug 2023
 Verified review

Delivery time to the UK is absolutely shocking

I've ordered from here few times now. I find they have good products and at reasonable prices. The issue is delivery! If you live in the UK and order something from fishdeal make sure you order well in advance, you may be waiting for 3 or more weeks for your stuff to actually be delivered! I always get anxiety ones my payment has been submitted because I simply have no idea when or if my order will arrive. The carrier evri used by fishdeal is useless and I think hurting the business. After 3 week I still await my order. I'm highly unlikely to use fishdeal again purely for this reason.
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7 Aug 2023
 Verified review
Disappointing that the two fluorocarbon leaders/ traces were omitted from the advertised deal….. even though they were refunded.
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6 Aug 2023
 Verified review
Late postage, item sent was wrong,messed about trying to return item still trying.
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5 Aug 2023
 Verified review
Very bad customer service and do not deliver in the time they say. Very bad company would not recommend
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31 Jul 2023
 Verified review

Very slow delivery

I can't really say alot because after 2weeks of waiting for my delivery I cancelled it and got my money back, at fishdeal.co.uk, but the delivery was coming on a very slow boat from Netherlands,
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29 Jul 2023
 Verified review
products are good but the one product i needed to return despite several requests could not get the company to send the nessesary paperwork in time.
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29 Jul 2023
 Verified review
Quility of product was very poorly. Rivets had fallen out of drill holes.
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25 Jul 2023
 Verified review
Products didn't arrive in uk after two weeks. Terrible communications and service.
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Answer by fishdeal.co.uk
26 Jul 2023
Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.
25 Jul 2023
 Verified review

Very poor, failed to deliver my order

Not a UK based company. My items were shipped twice from Europe, both times failing and were returned to sender. I gave up and got a refund.
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Answer by fishdeal.co.uk
26 Jul 2023
Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.
21 Jul 2023
 Verified review
try contacting customers and explaining why their order was cancelled before just issuing a refund with no explanation as to why and no reply to customers queries i have spent £100s on you fishing stuff but i can safely say i will not be spending an other penny on your website
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Answer by fishdeal.co.uk
26 Jul 2023
Hi, Thank you for your review. We sorry to hear you have had a bad experience with us. We have reviewed this situation and we see that our team contacted you on July 13th informing you about the reason why the order was cancelled and refunded. We also see that you contacted them asking about the order on the 14th and they replied to your email on the 17th explaining that they sent you the email on the 13 and added the explanation once again. Until now, those emails have not received any reply from your side. Can you tell us if you received any of our team's emails? Kind regards, Team Fishdeal
19 Jul 2023
 Verified review
My delivery are allways held up or sent back nothing arrives on time
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Answer by fishdeal.co.uk
26 Jul 2023
Hi, Thank you for your review. We are sorry to hear that you have had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. However, we are doing our best to fix these situations. We see that so far our customer service team has helped in good you inform. We will keep working hard to clear all the delays and be able to go back to normality. Kind regards, Team Fishdeal Kind regards, Team Fishdeal.
18 Jul 2023
 Verified review

Unhappy

Order took to long. No communication unless I followed up. Package came and rod wasnt even properly packaged against breakage. Reel box was so damaged from improper packaging i had to throw it away. Fishdeal also stick with Evri couriers which is a total disaster. Again my package was delivered to the wrong address and I had to go look for it
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Answer by fishdeal.co.uk
18 Jul 2023
Hi, Thank you for you review. We are sorry you have had a bad experience with us. From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well. When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible. Of course we will always find a solution for you as we want our customers to be happy with their order and us. If you decide to give us a new opportunity in the future, please contact our team and they will fix something for you for the inconvenience. Kind regards, Team Fishdeal
18 Jul 2023
 Verified review
Good service just that the item did not arrive as it got lost in the post, I had a full refund ASAP
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17 Jul 2023
 Verified review

Still waiting…

Ordered from them online specifically as stated fast shipment 3 to 5 days. Still haven't received items even after chase up and a second promise of items being with me by end of week (last week!) Evri still saying they haven't even received them yet.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi, Thank you for your review. We are sorry to hear that you have had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.
16 Jul 2023
 Verified review
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Answer by fishdeal.co.uk
18 Jul 2023
Hi, We have noticed that you given us a low score. We would like to know the reason of this so that we can work on improving for the future. Kind regards, Team Fishdeal
16 Jul 2023
 Verified review
Delivery took so long even though it say fishdealuk ,my order came from the Netherlands?
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Answer by fishdeal.co.uk
18 Jul 2023
Hi, Thank you for your review. We are sorry to hear that you have had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Since we are based in the Netherlands, all orders are shipped from our warehouse in Vianen, UT. Kind regards, Team Fishdeal.
15 Jul 2023
 Verified review
Item took far to long to arrive
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Answer by fishdeal.co.uk
18 Jul 2023
Hi, Thank you for your review. We are sorry to hear that you have had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.
14 Jul 2023
 Verified review

Shocking service

State 2-5 days delivery, but state delays when order placed, and it was much longer, and missed a birthday because of this; customer service defended timing because "I'd been informed with the order acknowledgement' - no apology though. Site gives the impression they're in based UK but are actually based in Holland. Packaging literally 3 times bigger than it needed to be. Very poor
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Answer by fishdeal.co.uk
18 Jul 2023
Hi, Thank you for your review. We are sorry to hear that you have had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Our apologies for the stressing and annoying time you have experienced as consequence of this inconvenient. Kind regards, Team Fishdeal.