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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Not yet received my order , which was ordered on 9th December
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear you had problems with the delivery of the parcel.
We see that you placed your order on the 7th and we gave to the courier on the 8th. Until that moment we did everything we could to ship the parcel for the delivery on time. Sadly, the courier was dealing with delays consequence of the Black Friday season and the parcel was tock at their depo.
When you contacted and started an investigation with the courier to find the best solution for you. However, this investigation is still open and the courier has not to given a solution yet.
We see that our customer service has helped you with a full refund of the order.
We are in constant communication with the courier and further measurements will taken in the future to avoid this from happening.
Kind regards,
Team Fishdeal.
22 Dec 2023
Verified review
Mail order fishing site that fails to make order delivery????
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear you have had issues with the delivery.
Unfortunately, couriers often send back parcels to us due to damage, missing labels lost in transport and/or other issues with the parcels. Sadly they do not notify us of this and we only know of this when you contact us.
We are already in talks with the couriers to find a way of them contacting us about this and clarifying the reasons for returning the parcel so that we can help our customers correctly.
Kind regards,
Team Fishdeal.
29 Dec 2023
Verified review
Delivered to wrong address and too longto wait
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear the parcel got delivered to wrong address. While this does not occur often, it is possible the drivers rea the address in wrong way and deliver incorrectly.
If you have not already contacted our customer service, please do so with your order number so that they can start the necessary process to solve this for you.
Kind regards,
Team Fishdeal.
29 Jul 2023
Verified review
products are good but the one product i needed to return despite several requests could not get the company to send the nessesary paperwork in time.
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15 Nov 2023
Verified review
Very Poor Courier
The problem with using Fishdeal is their courier choice. It is worth noting that goods come from mainland Europe. The courier they use is Hermes/Evri who from experience are very poor. My first order went missing, probably stolen. The replacement order some two weeks later arrived in a very battered and selotaped up box. I think I will have to stick to UK based online retailers in future. You also have to spend £100 for free pp. Their customer service is very good though, which is what you want when things go missing.
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5 Nov 2023
Verified review
Sold me a reel not in stock cancelled the order telling me there was a refund due then didn’t refund telling me it’s dispatched. Not a good service you don’t know what your doing I will avoid next time I buy
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13 Jun 2023
Verified review
Pack your goods better please.
Don't use Evri ... they are awful. They leave your goods on the doorstep. I'm lucky it wasn't stolen.
Try replying to these comments.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with the delivery of the parcel.
From our side we are ins constant communication with the couriers to avoid any issues during deliveries. Unfortunately it also depends on each delivery man/women to deliver correctly.
If you happened to have any issues in the future, please contact our team and they will find a solution for you.
Kind regards,
Team Fishdeal.
9 May 2023
Verified review
Listen to customers to improve your standards
Problems with order again.
Poor packaging with minimal effort resulting in boxes coming open and contents compromised.
Heavy contents should require more attention to sealing the boxes properly to protect the integrity of the contents.
Having to chase up missing or out of stock items on most orders to try and get a refund or redelivery, and longer than average delivery times.
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Answer by fishdeal.co.uk
10 May 2023
Hi,
Thank you for your review.
We are sorry to hear you have had problems with your order.
Unfortunately, after giving the parcels to the courier, they do not contact us if there are delays or problems with the parcels, therefore the only way for us to know the parcel is missing or delayed is hen the customer contacts us about it.
Regarding the packaging, we are already working in finding better ways to pack and send the orders to avoid damages during transportation, however, there is always a small chance that due to the lack of careless the couriers have with the parcels this ones suffer some damages.
If you decide to give us another opportunity in the future, we hope to be able to comply with your expectations.
Kind regards,
Team Fishdeal
19 Nov 2023
Verified review
The item looks good and a lot bigger than expected. Delivery was bad, and the box was sodden wet. I had to put the calander on radiator to dry out. He was very rude and said sorry the van was flooded!!! Wouldn't use again.
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12 Nov 2023
Verified review
My second package was delayed. And when it arrived the box was all torn and broken. Fortunately the contents were ok.
I assume that the shipping company lost track of the parcel.
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21 Oct 2023
Verified review
Hard to contact,took nearly two weeks for parcel to arrive due to you not replying back to me and the delivery people.ignorant at its best
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9 Jul 2023
Verified review
Very good product and service but postage expensive and packaging completely excessive for size of item. NOT ENVIRONMENTALLY friendly.
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1 Oct 2023
Verified review
The posting time was 2-5 days came late
The posting time was 2-5 days max so it would have come for the weekend 8 days later it turned up so missed when i needed it for
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24 Oct 2023
Verified review
Delivery late
Delivery is more than two weeks and nobody knows where is my order, so definitely delivery time need to be improved
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9 Oct 2023
Verified review
Fishdeal are good but their choice of…
Fishdeal are good but their choice of courier (Evri) in the UK will make me think about ordering from them again.
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12 Dec 2023
Verified review
Didn't have the stock this time although it was on the web site.
Been excellent before with previous purchases
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9 Sept 2023
Verified review
Prices are brilliant but delivery takes a while it states 2 to 5 working days I'm still waiting after 10 days
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9 Dec 2023
Verified review
Nothing comes to mind. But I have unsubscribed cos I have run out of cash and maxed my cards. So bye bye!
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18 Jul 2023
Verified review
Good service just that the item did not arrive as it got lost in the post, I had a full refund ASAP
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16 Jul 2023
Verified review
Delivery took so long even though it say fishdealuk ,my order came from the Netherlands?
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Since we are based in the Netherlands, all orders are shipped from our warehouse in Vianen, UT.
Kind regards,
Team Fishdeal.
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