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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Took multiple working days to get item to courier despite customer service insisting it was already with the courier I have the PostNL tracking to show this. Package was damaged in transit no communication from the company left to investigate myself. Lost two and a bit weeks in the end didn’t get my item they were unable to ship a replacement. I have given 2 stars since at least the refund processed quickly after.
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Answer by fishdeal.co.uk
14 Mar 2024
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with us.
Since we are based in the Netherlands, some of our couriers work with third parties in the UK to deliver the parcels and their tracking informations might not be updated correctly.
When a parcel is damaged, the courier will not let us know of this, leaving us with the idea that the parcel is on the way correctly and, unfortunately, the only way for us to know of this is when the customer contacts us about it.
Most of the time we offer to send a product in case the parcel was damaged and returned to us, however, in some cases it is not possible due to unavailability.
Our apologies for the inconvenience this has caused you.
Kind regards,
Team Fishdeal.
4 Mar 2024
Verified review
Ordered a boilie throwing stick weeks ago.
Still hasn’t been delivered.
Very disappointed as this was a birthday present for my grandson.
Ordered lots of things from fishdeal.
Never had problem before.
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Answer by fishdeal.co.uk
14 Mar 2024
Hi,
Thank you for your review.
We are sorry to hear you have not received the order. We have checked our system and see that our team already started an investigation with the courier. Unfortunately, this investigation can take some time to have an update.
We also see that our team has offered an alternative solution for you. If you no longer want to wait, please contact our customer service team as soon as possible to solve this for you.
Our apologies for the inconvenience.
Kind regards,
Team Fishdeal.
11 Mar 2024
Verified review
Service was very good but I must return my order for refund .First time wearing the bib and brace .I water penetration, now wait a return label
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Answer by fishdeal.co.uk
14 Mar 2024
Hi,
Thank you for your review.
We are sorry to hear of this experience. Our team should have already attended your guarantee request.
For any further help on this, please contact out customer service team and they will help you accordingly.
Kind regards,
Team Fishdeal.
14 Feb 2024
Verified review
Website is easy to use, I ordered some fishing gear for the first time from this company, they Sent me emails about and delivers, which it was on time.
I would use fishdeals again very happy customer.
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9 Feb 2024
Verified review
First time I ordered for my son he enjoys he's fishing I no you moved to another place and I had to wait longer for my sons fishing parcel which will be here today I hope it's all complete not bits of it it would be better if you email me stages of the parcel on its way from your company as I had to send emails saying when will it be sent out to me thank you
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