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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Was really good quality everything as described however delivery took 3 weeks apparently with them moving locations but oh well
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14 Feb 2024
Verified review
Goods a good price ,need to change the couriers Evri and hermes are useless
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11 Feb 2024
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Very prompt service and goods arrived before the advised date great stuff
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12 Feb 2024
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3 Feb 2024
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28 Jan 2024
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9 Feb 2024
Verified review
Never on time.
I have had a couple of items from here and they have never been within the timeframe they state for delivery. I am actually looking to buy my items from elsewhere moving forward as the discount doesn’t outweigh bad delivery service.
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Answer by fishdeal.co.uk
15 Feb 2024
Hi,
Thank you for your review.
We have taken a look into your past orders and we see that not all you orders have arrived late. Our delivery time is 2 -5 working days if unexpected delays with the couriers do not occur.
The order you placed at the end of January was delayed due to our moving to a new warehouse, which is now completed.
From our side we do our best to send the orders as soon as possible and we hope the couriers have no delays. Your last order paced on February 13th was shipped early morning on the 14th and should be with you early next week.
Kind regards,
Team Fishdeal
7 Feb 2024
Verified review
Only given 2 stars as I'm still awaiting delivery of my order🤔
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Answer by fishdeal.co.uk
8 Feb 2024
Hi,
Thank you for your review. We are sorry to hear the order has not been delivered yet.
We suggest to contact our customer service team via email to info@fishdeal.co.uk so that they can check this for you.
Kind regards,
Team Fishdeal.
25 Dec 2023
Verified review
Reasonably priced with great range
Prices are very reasonable and some excellent offers but doesn't inundate you with emails like some sites.
I'd prefer to have had it made clear that shipping was not from the UK though.
Usually provide quick service at very competitive prices. Deliveries often received quicker than UK distributors (especially when they use Post Office!!
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1 Jan 2024
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I got what I ordered no complaints, just took a while to deliver, having said that it was around Christmas so not bad at all.
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11 Jan 2024
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Savvy shopper
I buy when they have what I need at the right price. Have spent quite a lot of money with them so l must need a lot !!
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2 Jan 2024
Verified review
i ordered a bit late for christmas, but my order arrived in time, great service .
Hi,
We are sorry to hear the parcel got delivered to wrong address. While this does not occur often, it is possible the drivers rea the address in wrong way and deliver incorrectly.
If you have not already contacted our customer service, please do so with your order number so that they can start the necessary process to solve this for you.
Kind regards,
Team Fishdeal.
20 Nov 2023
Verified review
OK - but delivery times are unreliable!
I've ordered two items from Fishdeal and neither orders went well. I first ordered two Umbrellas which were a very good price and a good quality, but instead of the 2 to 5 days delivery promised, it took two weeks to get to me. Fishdeal did say that it was down to the courier DPD who were having delivery problems so I gave Fishdeal the benefit of the doubt. My second order was for a Landing Net Pole. The stock level showed one in stock which I ordered immediately. Expecting it to be delivered again with 2 to 5 days I then received an e-mail 4 days after I ordered it saying that due to a stock error it was no longer in stock. Fishdeal offered a similar replacement Pole or a refund which I accepted which was deposited into my bank within 24 hours which was good. So, whilst I have been a bit unlucky with my orders, Fishdeal's prices seem to be very competitive and I would still consider buying from them again, but don't expect any order to be received within the 2 to 5 days as they promise!
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