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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Didn't have the stock this time although it was on the web site.
Been excellent before with previous purchases
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9 Sept 2023
Verified review
Prices are brilliant but delivery takes a while it states 2 to 5 working days I'm still waiting after 10 days
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14 May 2023
Verified review
Fishing suit
Ordered fishing suit 3 weks ago still not received it. Never kept up to date with what is going on very poor.
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Answer by fishdeal.co.uk
15 May 2023
Hi,
Thank you for your review.
We are sorry to hear the parcel ha snot been delivered yet.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If the parcel is not with you after 14 working days from the date you place the order, pleas contact our team to start an enquire with the courier and look for a solution.
Kind regards,
Team Fishdeal.
1 Oct 2023
Verified review
Slow delivery.
Returns have to be sent over seas and the buyer loses money by having to cover postage costs.
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9 Dec 2023
Verified review
Nothing comes to mind. But I have unsubscribed cos I have run out of cash and maxed my cards. So bye bye!
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18 Jul 2023
Verified review
Good service just that the item did not arrive as it got lost in the post, I had a full refund ASAP
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16 Jul 2023
Verified review
Delivery took so long even though it say fishdealuk ,my order came from the Netherlands?
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Since we are based in the Netherlands, all orders are shipped from our warehouse in Vianen, UT.
Kind regards,
Team Fishdeal.
7 Dec 2023
Verified review
Label ALL item boxes
2 item boxes sent only one labeled and shown on delivery
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
When an order cannot be shipped in 1 parcel, we split the order in 2 or more orders. Then you receive two different messages with the corresponding tracking.
Did you not receive the 2 emails with the tracking information?
Kind regards,
Team Fishdeal.
7 Oct 2023
Verified review
Delivered to the wrong address again
Wrong details on delivery note
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22 Oct 2023
Verified review
Change size is difficult.
Not very friendly costumer service.
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16 Jun 2023
Verified review
Got my second order a repeat of first order so well done. 50/50
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
We have noticed that you given us a low score. We would like to know more about the reason of this so that we can work on improving for the future.
We would also like you to contact our team to possibly get some compensation for the inconvenience.
Kind regards,
Team Fishdeal
15 Jun 2023
Verified review
Fishing gear
Ok got the goods but thought the postage was too much.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
From our side we try our best to keep shipping costs as low as possible. However, after Brexit, transport prices have increased and therefore our prices are affected by this.
We keep working hard to try to get this costs lower and hopefully w can achieve this in the future.
Kind regards,
Team Fishdeal.
6 Sept 2023
Verified review
Sent completely wrong item to what I ordered
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9 May 2023
Verified review
The long wait for delivery over 5 days
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Answer by fishdeal.co.uk
10 May 2023
Hi,
Thank you for your review.
We are sorry to hear your order arrived later than expected.
Lately we and the couriers we work with have had some delays due to the busy times of this season.
We are working as fast as possible to send all orders as fast as possible to ensure the orders are delivered on time.
Kind regards,
Team fishdeal.
14 Dec 2023
Verified review
Packaging was terrible when arrived.
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11 Dec 2023
Verified review
Slow response to shipping the order
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24 Sept 2023
Verified review
Well the delivery was a bit false in time scale
Well the delivery was a bit false
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15 Jul 2023
Verified review
Item took far to long to arrive
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
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