fishdeal.co.uk
Reviews:

1,206 reviews in the last 12 months6,068 total reviews  

4.48
Good
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Top positive review

6 Aug 2023
 Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like. Despite all the negative feedback from other customers, I would buy from them again, without hesitation

Top negative review

29 Jul 2023
 Verified review
products are good but the one product i needed to return despite several requests could not get the company to send the nessesary paperwork in time.
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Reviews for fishdeal.co.uk

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2 days ago
 Verified review
Dont gurantee 2 to 5 days for delievery on website when it took 14 days
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4 days ago
 Verified review
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
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Answer by fishdeal.co.uk
Just now
Cześć, Dziękujemy za recenzję. Przykro nam, że miałeś problemy z dostawą. Niestety, w przypadku niektórych produktów musimy je odzyskać, aby przetworzyć je w ramach gwarancji we właściwy sposób. Przepraszamy, jeśli uważasz, że zostałeś potraktowany nieprawidłowo. Pozdrawiamy, Zespół Fishdeal.
7 days ago
 Verified review
Rod I ordered was lost in transport and they don't care. Using UK domain but they are NL. Hopefully PayPal will help me recover my money.
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Answer by fishdeal.co.uk
11 minutes ago
Hi, Thank you for your review. Our team does care for solving this cases. We checked have checked with them and there is no record of any email from you stating the parcel was lost. We suggest to contact them about this to help you accordingly. Kind regards, Team Fishdeal
11 Mar 2024
 Verified review
Service was very good but I must return my order for refund .First time wearing the bib and brace .I water penetration, now wait a return label
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Answer by fishdeal.co.uk
14 Mar 2024
Hi, Thank you for your review. We are sorry to hear of this experience. Our team should have already attended your guarantee request. For any further help on this, please contact out customer service team and they will help you accordingly. Kind regards, Team Fishdeal.
8 Mar 2024
 Verified review

Bad logistics

Took multiple working days to get item to courier despite customer service insisting it was already with the courier I have the PostNL tracking to show this. Package was damaged in transit no communication from the company left to investigate myself. Lost two and a bit weeks in the end didn’t get my item they were unable to ship a replacement. I have given 2 stars since at least the refund processed quickly after.
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Answer by fishdeal.co.uk
14 Mar 2024
Hi, Thank you for your review. We are sorry to hear you have had a bad experience with us. Since we are based in the Netherlands, some of our couriers work with third parties in the UK to deliver the parcels and their tracking informations might not be updated correctly. When a parcel is damaged, the courier will not let us know of this, leaving us with the idea that the parcel is on the way correctly and, unfortunately, the only way for us to know of this is when the customer contacts us about it. Most of the time we offer to send a product in case the parcel was damaged and returned to us, however, in some cases it is not possible due to unavailability. Our apologies for the inconvenience this has caused you. Kind regards, Team Fishdeal.
5 Mar 2024
 Verified review
Everything you need to improve!!! Every second order which i do was problematic. Always Missing some products, then you must refund. Or you just forgot to pack some of the items. Like last time. The very special was when they send me empty box from NED to UK. They send netherlands air to england. Do you need more?
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Answer by fishdeal.co.uk
14 Mar 2024
Hi, Thank you for your review. We are sorry to hear you have had a bad experience with our shop. From our side we do our best to ensure the parcels to be delivered in good form and with all the products ordered. In some cases, parcels might be opened during transport and loose products on the way. We are already taking action to fix this situations in our warehouse and with our couriers to avoid from happening in the future. Our apologies for the inconvenience this has caused you. Kind regards, Team Fishdeal.
4 Mar 2024
 Verified review
Ordered a boilie throwing stick weeks ago. Still hasn’t been delivered. Very disappointed as this was a birthday present for my grandson. Ordered lots of things from fishdeal. Never had problem before.
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Answer by fishdeal.co.uk
14 Mar 2024
Hi, Thank you for your review. We are sorry to hear you have not received the order. We have checked our system and see that our team already started an investigation with the courier. Unfortunately, this investigation can take some time to have an update. We also see that our team has offered an alternative solution for you. If you no longer want to wait, please contact our customer service team as soon as possible to solve this for you. Our apologies for the inconvenience. Kind regards, Team Fishdeal.
27 Feb 2024
 Verified review
Have not received my order yet
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Answer by fishdeal.co.uk
14 Mar 2024
Hi, Thank you for your review. We are sorry to hear you have had a bad experience with us. We looked into this case and we see the parcel was delivered to you on the 29th of February. If this is not correct, we suggest to contact our customer service team as soon as possible. Kind regards, Team Fishdeal.
20 Feb 2024
 Verified review

Two poor experiences in two orders.

Sorry to give a mean score, but two times out of two I have had rather disappointing experiences. The first time, I had specifically ordered (and even paid for) a chair, only to be told this wasn't actually in stock. Another item in the same order was also very low quality and broke right away. More recently, I decided to give another chance (I like the products and prices) but again there was an issue. I was surprised at how weak the packaging was- or the couriers had been very rough! The box was broken and some items had fallen out- and while they were replaced, this meant I got my goods very late. I am amazed the rod survived, given that the box was very badly damaged! I really hope there is no hidden damage because I don't want to have to ask for a replacement. Again, I like the products and prices, but from my experience the packaging is suspect and some of the items have either not been offered as shown.
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Answer by fishdeal.co.uk
14 Mar 2024
Hi, Thank you for your review. We are sorry to hear you have had bad experiences in our shop. From our side we do or best to ensure orders are fulfilled and delivered correctly. However, sometimes we run into stock errors causing products not being in stock in the location of our warehouse but in stock in the system. Regarding the damaged parcel, we are now taking this directly to the couriers we work with. Normally if you receive a damaged parcel, we suggest to contact us right away with pictures so that we can log it into the system and place the correct claim. Also, if needed, we will solve any problem of missing or damaged products the best way possible. Once again, our apologies for the inconvenience. Kind regards, Team Fishdeal.
12 Feb 2024
 Verified review
Not turned up yet
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Answer by fishdeal.co.uk
15 Feb 2024
Hi, Thank you for your review. We are sorry to hear the parcel was not delivered on time. We see the you have already contacted our team and they have solved this for you in the best way possible. Please concat our team once again if you happen to have any issues in the future. Kind regards, Team Fishdeal.
9 Feb 2024
 Verified review
It been 2 weeks since I placed my order and I still don't know when it will be delivered as all I've had so far is an email confirming the order. Would not recommend and will never use again
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Answer by fishdeal.co.uk
15 Feb 2024
Hi, Thank you for your review. We have looked into your order and see that it was placed on the 29th of January and delivered on February 10th. During the time you place the order the delivery times were 8-10 working days due to our company moving to a new working space and warehouse. By the end of last week, our services went back to normal and now delivery times are 2-5 working days if couriers do not suffer delays. Kind regards, Tem Fishdeal.
9 Feb 2024
 Verified review

Never on time.

I have had a couple of items from here and they have never been within the timeframe they state for delivery. I am actually looking to buy my items from elsewhere moving forward as the discount doesn’t outweigh bad delivery service.
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Answer by fishdeal.co.uk
15 Feb 2024
Hi, Thank you for your review. We have taken a look into your past orders and we see that not all you orders have arrived late. Our delivery time is 2 -5 working days if unexpected delays with the couriers do not occur. The order you placed at the end of January was delayed due to our moving to a new warehouse, which is now completed. From our side we do our best to send the orders as soon as possible and we hope the couriers have no delays. Your last order paced on February 13th was shipped early morning on the 14th and should be with you early next week. Kind regards, Team Fishdeal
9 Feb 2024
 Verified review
Im waiting more than 2 weeks for my parcel. Evri driver not even tried to deliver this package for me. Now its on the way to sender.....
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Answer by fishdeal.co.uk
15 Feb 2024
Hi, Thank you for your review. We have looked into your order and found that the courier returned the parcel to us due to incorrect address. We also see that our customer service team has already fixed this for you by refunding the order. If you decide to place a new order with us, we suggest to contact our team and confer the address is correct. Kind regards, Team Fishdeal
7 Feb 2024
 Verified review
Only given 2 stars as I'm still awaiting delivery of my order🤔
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Answer by fishdeal.co.uk
8 Feb 2024
Hi, Thank you for your review. We are sorry to hear the order has not been delivered yet. We suggest to contact our customer service team via email to info@fishdeal.co.uk so that they can check this for you. Kind regards, Team Fishdeal.
14 Jan 2024
 Verified review
Don’t trust your reputation to a delivery company like DPD. My order has still not arrived ,having ordered before xmas
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Answer by fishdeal.co.uk
23 Jan 2024
Good afternoon, You have ordered a so-called Crossdock product. This means that you could buy the product cheaper than anywhere else because it comes directly from the supplier's warehouse. This results in a delivery time of 6 to 10 working days. This was indicated when the order was placed. Therefore, the order was shipped later. We see in the tracking that your product has been delivered in the meantime. Our apologies for the inconvenience. We hope it will be clearer in the future.
13 Jan 2024
 Verified review
Still waiting on my parcel that was meant to arrive the 3rd of January
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Answer by fishdeal.co.uk
23 Jan 2024
Good day, That's annoying to hear! We always make every effort to pack and ship every order as quickly as possible. The majority of all orders are therefore delivered to the customer nicely within the specified time. This is also the reason why we state "1 to 3 working days" as the expected delivery date. You placed your order with us on 31-12-2023 and we shipped it to you the following day. So we have done everything possible to ship this order as soon as possible. We see that your shipment has unfortunately been delayed at dpd. Unfortunately, there is nothing we can do about this and we are dependent on dpd. Of course, we are responsible for this shipment and sincerely apologise for the delay. We hope to serve you better in the future.
9 Jan 2024
 Verified review

Scam

My equipment got to the local DPD delivery depot then on tracking just was marked as returning to Fishdeal. I have emailed but nobody has replied. Nothing was delivered and no delivery attempted. They have my money and I have no equipment
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, We are sorry to hear the parcel has not been delivered. We have looked into our inboxes and we have not received any email from you regarding this situation. Please contact our team via info@fishdeal.co.uk wiht your order number and they will fix this for you. Kind regards, Team Fishdeal.
8 Jan 2024
 Verified review
Order turned up damaged and part missing , improperly packaged , and still no correspondence from the seller !!!!
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, We are sorry to hear the parcel has been delivered in this state. After looking into this, we found that our customer service sent you an email on the 3rd at 14:51 asking what was the desired solution, to which there is no reply from you at the moment. We invite you to look in your inbox for the message from our team so that they can fix this right away. Kind regards, Team Fishdeal.
7 Jan 2024
 Verified review
Didn't ship my order! I don't know why'd they not? They did credit my account back, so they didn't steal my money.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, Thank you for your review. We have looked into this case and we see that your address was in the USA. Since we do not ship to that country, our customer service sent you an email about this and placed the refund for it. Kind regards, Team Fishdeal.
5 Jan 2024
 Verified review
Ok, I was supplied with a defective product. The return possibility was accepted, though it will cost me £6.50. It won’t get back back to their warehouse for two weeks, so I can’t get my refund, less the £6.50, for sometime. And that in turn means I can’t buy an equivalent item elsewhere until I get the refund. I have had much better service from other companies
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, We are sorry to hear you received a defective product. When you apply for the return labels via our Guarantee department return labels have no cost given that you have provided pictures or video of the problem with the product. We have looked into this case and see that no picture nor video was provided, therefore, we cannot void the returns costs until we receive the parcel and confirm the product's fault. If the product is indeed faulty upon inspection, then you will receive a full refund of the order. Kind regards, Team Fishdeal.