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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
I've ordered from here few times now. I find they have good products and at reasonable prices. The issue is delivery! If you live in the UK and order something from fishdeal make sure you order well in advance, you may be waiting for 3 or more weeks for your stuff to actually be delivered! I always get anxiety ones my payment has been submitted because I simply have no idea when or if my order will arrive. The carrier evri used by fishdeal is useless and I think hurting the business. After 3 week I still await my order. I'm highly unlikely to use fishdeal again purely for this reason.
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7 Aug 2023
Verified review
Disappointing that the two fluorocarbon leaders/ traces were omitted from the advertised deal….. even though they were refunded.
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18 Jul 2023
Verified review
Unhappy
Order took to long. No communication unless I followed up. Package came and rod wasnt even properly packaged against breakage. Reel box was so damaged from improper packaging i had to throw it away. Fishdeal also stick with Evri couriers which is a total disaster. Again my package was delivered to the wrong address and I had to go look for it
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
Of course we will always find a solution for you as we want our customers to be happy with their order and us.
If you decide to give us a new opportunity in the future, please contact our team and they will fix something for you for the inconvenience.
Kind regards,
Team Fishdeal
17 Jul 2023
Verified review
Still waiting…
Ordered from them online specifically as stated fast shipment 3 to 5 days. Still haven't received items even after chase up and a second promise of items being with me by end of week (last week!) Evri still saying they haven't even received them yet.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
14 Jul 2023
Verified review
Shocking service
State 2-5 days delivery, but state delays when order placed, and it was much longer, and missed a birthday because of this; customer service defended timing because "I'd been informed with the order acknowledgement' - no apology though. Site gives the impression they're in based UK but are actually based in Holland. Packaging literally 3 times bigger than it needed to be. Very poor
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Our apologies for the stressing and annoying time you have experienced as consequence of this inconvenient.
Kind regards,
Team Fishdeal.
20 Jun 2023
Verified review
Very slow delivery
I ordered a fishing box and it took ages to arrive. After 5 days of waiting I ordered a similar box from another supplier and it arrived the day after I ordered it and one day before the box from Fishdeal finally turned up.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
16 Jun 2023
Verified review
Got my second order a repeat of first order so well done. 50/50
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
We have noticed that you given us a low score. We would like to know more about the reason of this so that we can work on improving for the future.
We would also like you to contact our team to possibly get some compensation for the inconvenience.
Kind regards,
Team Fishdeal
16 Jun 2023
Verified review
Ordered and payd for a fishing rod needed for an upcoming trip, then after 4 days I contacted customer service to ask when is going to be posted, and assured will be done soon. Hour later got money refunded as my address is on Isle of man, even though the postage charge was different from UK mainland. Disappointed
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with us.
Unfortunately, it is true that we can only send orders to mainland UK. On top of that, we only receive the notification of the address problem when we are about to print the shipping label.
Normally, you get a notification before you place the order, however, it seems that your postcode was not known by our system and therefore it created a problem.
We keep working hard to one day be able to deliver to your postcode.
Our apologies for the inconvenience.
Kind regards,
Team Fishdeal.
25 May 2023
Verified review
Order was sent back to sender and when I was expecting them to re send it to me I was told all items were out of stock this whole thing took nearly 2 weeks and I still haven’t received my refund not happy
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Answer by fishdeal.co.uk
26 May 2023
Hi,
Thank you for your review.
We are sorry to hear that you have experienced problems with us.
When a parcel is return to sender, the courier does not notify us about this and the only way for us to know is when the customer contacts us about asking for the parcel. Unfortunately, returned parcels can take some time to arrive and be process by our team, therefore shipping the same parcel is not possible.
We are sorry we were not able to send the predicts again, normally refunds take around 48 hours to be back in your account. If you still have not received the refund, please contact our team to solve this asap.
Kind regards,
Team Fishdeal
21 May 2023
Verified review
You could give better information when asked where goods are 10 days all you said was its been shipped last purchase from me thats all folks
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Answer by fishdeal.co.uk
22 May 2023
Hi,
Thank you for your review.
We are sorry to hear you have had a problem in your order.
When our customers contact us for information about their parcels, we can only see part of the tracking information of the parcel. Once the parcel has left the courier's depo, w scan no longer see anymore data until it arrives in the destination country. Therefore, if the parcel takes longer than expected, we also do not see the whereabouts of the parcel.
From our side, we do our best to give the best and correct information regarding shipped parcels, however, only the courier has the system to check all this data.
Kind regards,
Team fishdeal.
14 May 2023
Verified review
Fishing suit
Ordered fishing suit 3 weks ago still not received it. Never kept up to date with what is going on very poor.
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Answer by fishdeal.co.uk
15 May 2023
Hi,
Thank you for your review.
We are sorry to hear the parcel ha snot been delivered yet.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If the parcel is not with you after 14 working days from the date you place the order, pleas contact our team to start an enquire with the courier and look for a solution.
Kind regards,
Team Fishdeal.
30 Apr 2023
Verified review
My first ever order was damaged and my second order had parts missing. I think coming from Holland, I believe is too far and liable to interference/damage along the way.
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Answer by fishdeal.co.uk
1 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers to deliver in good form.
If you decide to give a new opportunity in the future, please contact our team via email for a compensation for the inconvenience.
Kind regards,
Team Fishdeal
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