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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Website claims 2-5 days Max delivery... Been over 2 weeks and no movement on tracking info.... DO NOT USE THIS COMPANY, IF YOU DON'T BELIEVE ME... CHECK OUT THEIR FEEDBACK/REVIEWS.
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6 days ago
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Fishdeal.co.uk? Sounds like they should be in the UK, but guess what my order was sent from the Netherlands also took best part of 3 weeks to arrive, also DPD delivery left in a bin, with box already open and rummaged through. Enough for me to realise I won't use them again
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7 days ago
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8 days ago
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First time customer terrible delivery Still not received my item
On their website it states they will try to deliver within 2 to 5 working days. I’m now two weeks in and I have still not received My item I have contacted them and they said they are trying to resolve the issue at this rate. Looks like I will be asking for a full refund and just wasted my time.
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9 days ago
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9 days ago
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Still waiting after 2 weeks for my delivery
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13 days ago
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13 days ago
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13 days ago
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Delivery price is little expensive
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29 Mar 2024
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Everything went okay order came on time no problems
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28 Mar 2024
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I purchased a rod bag for my son birthday on the 14 March,they said it would arrive in 2-5 days and it’s the 28 th and it’s not here and my son birthday has gone I’ve mailed the company a couple of times and no luck,
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Answer by fishdeal.co.uk
28 Mar 2024
Hi,
Thank you for your review.
We have looked into this and we see that we received an empty message from you in the 25th, to which we replied asking how could we help you. We are still expecting a reply our message to you.
We suggest to contact our team of customer service to help you accordingly.
Kind regards,
Team Fishdeal
26 Mar 2024
Verified review
Dont gurantee 2 to 5 days for delievery on website when it took 14 days
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Answer by fishdeal.co.uk
28 Mar 2024
Hi,
Thank you for your review.
Our delivery times are 2-5 working days. However, in some cases, the couriers may suffer some delays that are out of our hands.
In this cases we have a process to follow to enquire with the courier and find the correct solutions for the customer.
We apologise for the delay your parcel had suffer.
Kind regards,
Team Fishdeal
25 Mar 2024
Verified review
Warehouse staff to inform packers when it is a set of items l had a very good bargain from ur company but have had to spend a extra £55
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25 Mar 2024
Verified review
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
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Answer by fishdeal.co.uk
28 Mar 2024
Cześć,
Dziękujemy za recenzję.
Przykro nam, że miałeś problemy z dostawą. Niestety, w przypadku niektórych produktów musimy je odzyskać, aby przetworzyć je w ramach gwarancji we właściwy sposób.
Przepraszamy, jeśli uważasz, że zostałeś potraktowany nieprawidłowo.
Pozdrawiamy,
Zespół Fishdeal.
22 Mar 2024
Verified review
Rod I ordered was lost in transport and they don't care. Using UK domain but they are NL. Hopefully PayPal will help me recover my money.
To reply below. (Fishdeal deleted it their answer now).
They are not telling the truth then as I even had answers from them with tracking number, (once through email and 2nd time via PayPal). Shame I can't add screenshots here.
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19 Mar 2024
Verified review
Good
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11 Mar 2024
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Service was very good but I must return my order for refund .First time wearing the bib and brace .I water penetration, now wait a return label
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Answer by fishdeal.co.uk
14 Mar 2024
Hi,
Thank you for your review.
We are sorry to hear of this experience. Our team should have already attended your guarantee request.
For any further help on this, please contact out customer service team and they will help you accordingly.
Kind regards,
Team Fishdeal.
8 Mar 2024
Verified review
Bad logistics
Took multiple working days to get item to courier despite customer service insisting it was already with the courier I have the PostNL tracking to show this. Package was damaged in transit no communication from the company left to investigate myself. Lost two and a bit weeks in the end didn’t get my item they were unable to ship a replacement. I have given 2 stars since at least the refund processed quickly after.
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Answer by fishdeal.co.uk
14 Mar 2024
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with us.
Since we are based in the Netherlands, some of our couriers work with third parties in the UK to deliver the parcels and their tracking informations might not be updated correctly.
When a parcel is damaged, the courier will not let us know of this, leaving us with the idea that the parcel is on the way correctly and, unfortunately, the only way for us to know of this is when the customer contacts us about it.
Most of the time we offer to send a product in case the parcel was damaged and returned to us, however, in some cases it is not possible due to unavailability.
Our apologies for the inconvenience this has caused you.
Kind regards,
Team Fishdeal.
6 Mar 2024
Verified review
Good range of products and fairly easy to order and purchase.
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