fishdeal.co.uk
Reviews:

1,206 reviews in the last 12 months6,068 total reviews  

4.48
Good
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

6 Aug 2023
 Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like. Despite all the negative feedback from other customers, I would buy from them again, without hesitation

Top negative review

29 Jul 2023
 Verified review
products are good but the one product i needed to return despite several requests could not get the company to send the nessesary paperwork in time.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for fishdeal.co.uk

 Sort by  
Relevance
(113)
(33)
(82)
Reset
7 Dec 2023
 Verified review
Paid for item not in stock no refund as of yet
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi, Thank you for your review. We have looked into this case and we found that our team placed the refund for the product on the same day you requested it. Normally refunds can take around 24-48 hours to be back in your account, however, if weekends or holidays are in between, then the refund can take a little longer. Kind regards, Team Fishdeal.
16 Dec 2023
 Verified review
I'm still waiting for my item. 2 weeks!!!
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi, How annoying to hear that your parcel was delivered with a delay. You places the order on the December 2nd and we gave to the courier on the 3rd. Unfortunately, the courier had delays as consequence of the Black Friday season and this affected the delivery times. Sadly we also depend on the couriers to deliver the orders and if they have delays, there is nothing we can do about this. We will keep working to have a better a communication when this cases happen. Kind regards, Team Fishdeal.
16 Dec 2023
 Verified review

Broken ring because of poor packaging

Package your products correctly
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi, We are sorry to hear that your delivery was damaged. Sadly, it is well known that couriers are not careful enough with the parcels during transport. We see that you returned the parcel and we gave you a full refund for it. We have also contacted the courier and raise a claim to try to avoid these issues in the future. Kind regards, Team Fishdeal.
8 Dec 2023
 Verified review
Order still not received c
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi, Thank you for your review. We have taken a look into your order and after starting an investigation with the courier, we sent you as second parcel. Did everything went well with the second parcel? Kind regards, Team Fishdeal.
20 Nov 2023
 Verified review

OK - but delivery times are unreliable!

I've ordered two items from Fishdeal and neither orders went well. I first ordered two Umbrellas which were a very good price and a good quality, but instead of the 2 to 5 days delivery promised, it took two weeks to get to me. Fishdeal did say that it was down to the courier DPD who were having delivery problems so I gave Fishdeal the benefit of the doubt. My second order was for a Landing Net Pole. The stock level showed one in stock which I ordered immediately. Expecting it to be delivered again with 2 to 5 days I then received an e-mail 4 days after I ordered it saying that due to a stock error it was no longer in stock. Fishdeal offered a similar replacement Pole or a refund which I accepted which was deposited into my bank within 24 hours which was good. So, whilst I have been a bit unlucky with my orders, Fishdeal's prices seem to be very competitive and I would still consider buying from them again, but don't expect any order to be received within the 2 to 5 days as they promise!
Report review
14 Jul 2023
 Verified review
Good value, goods delivered relatively quickly, I've had friends who ordered good rods and tackle, from a well known delivery company, that have had their deliverys ruined during transit on numerous occasions. I have ordered a few times from fishdeal now and have never had an issue with goods damaged during transit. Would definitely recommend and will be using again.
Report review
3 Nov 2023
 Verified review

Poor packaging!

Goods were sent from abroad, so, not from the UK. The fishing rod arrived in a mangled box, and I was most concerned that the rod may have been damaged in the long transit - fortunately it was not. A sturdy tube would have been a far better package option, and I would be concerned about buying any delicate items from this company again.
Report review
28 Oct 2023
 Verified review
A UK based website is a bit misleading as they are in fact in Holland. But that said the delivered on price. And communication with them wasn’t all bad. I will shop there again in the future. But will order well in advance of when I need/want my items.
Report review
17 Jun 2023
 Verified review
You could let people know that the seller is not in the UK , because your website misled me to believe I was buying from a uk seller! when in reality it was someone in the EU .Which I would not have bought from normally .
Report review
28 Aug 2023
 Verified review

Competitive Prices

Prices are competitive. Delivery is a bit longer, 8 days, than my experience generally on purchases from the major online retailers. So I would have no hesitation in using again particularly for Sensas purchases.
Report review
8 Apr 2023
 Verified review
Great deals and prices on fishing gear. Despite having a discrepancy with my order the customer service I received when contacting them was excellent and they dealt with the matter immediately and efficiently.
Report review
13 Nov 2023
 Verified review
Great product but absolutley no instructions with it , struggled to put the fishing bivvy up without those instructions eventually did it , but would have liked some instructions
Report review
9 Oct 2023
 Verified review

Packaging could be better…

Order arrived on time but packaging of rod could have been better, rod was loose in box, cardboard tube would be ideal, fortunately appears to be undamaged.
Report review
25 Sept 2023
 Verified review
There was a missing item which was swiftly refunded which is great but stock checking should be better. Cheap price delivered quickly and problem resolved.
Report review
1 Aug 2023
 Verified review
Prompt response to email regarding missing goods. Make sur goods are well sealed to prevent boxes coming open in transit and going missing.
Report review
26 Jun 2023
 Verified review
quick and easy checkout, however delivery was stated at 2-5 working days, it’s been 11 days and it’s only just been received in the uk?
Report review
17 Apr 2023
 Verified review
Somethings are really good value but others are not good value. One needs to search out and research properly to find good buys.
Report review
28 Apr 2023
 Verified review
Order took longer than expected to arrive but when it did everything was as advertised. Good value for money
Report review
13 Oct 2023
 Verified review

Very good service arrived on time would…

Very good service arrived on time would have liked earlier delivery time but knew that before ordering.
Report review
29 Oct 2023
 Verified review
Make the postage faster or put better days on your site 2-5 days never 7 to 12 days is more like it
Report review