fishdeal.co.uk
Reviews:

1,204 reviews in the last 12 months6,072 total reviews  

4.48
Good
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

6 Aug 2023
 Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like. Despite all the negative feedback from other customers, I would buy from them again, without hesitation

Top negative review

29 Jul 2023
 Verified review
products are good but the one product i needed to return despite several requests could not get the company to send the nessesary paperwork in time.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for fishdeal.co.uk

 Sort by  
Relevance
(113)
(43)
(33)
(83)
Reset
28 Feb 2024
 Verified review

Good shop,good products.late delivery

Good shop with good products,just a bit disappointing as a uk customer for delivering. Always delayed doesn't matter if it shows 3 days. Get it like after 10. Once ordered a product which was showing max 7 to 10 days but after 14 days wasn't even dispatched so had to cancel my order.
Report review
3 Mar 2024
 Verified review
I hadn't factored in the delay with nlpost and customs so the order took a bit longer to get to me, but it was all as described and happy with that
Report review
7 Mar 2024
 Verified review
Ordering was very easy and delivery was excellent, but when I opened the packets, it looked like somebody wearing the closing as it was dirty
Report review
4 days ago
 Verified review
Warehouse staff to inform packers when it is a set of items l had a very good bargain from ur company but have had to spend a extra £55
Report review
3 days ago
 Verified review
Very expensive postage, doubling the price of goods.
Report review
6 Mar 2024
 Verified review
Good range of products and fairly easy to order and purchase.
Report review
3 Mar 2024
 Verified review
Great bivvy I bought but hard to set up but great service
Report review
9 days ago
 Verified review
Price delivery time
Report review
10 days ago
 Verified review
Good
Report review
11 days ago
 Verified review
Report review
29 Feb 2024
 Verified review
Report review
4 days ago
 Verified review
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Report review
Answer by fishdeal.co.uk
20 hours ago
Cześć, Dziękujemy za recenzję. Przykro nam, że miałeś problemy z dostawą. Niestety, w przypadku niektórych produktów musimy je odzyskać, aby przetworzyć je w ramach gwarancji we właściwy sposób. Przepraszamy, jeśli uważasz, że zostałeś potraktowany nieprawidłowo. Pozdrawiamy, Zespół Fishdeal.
8 Mar 2024
 Verified review

Bad logistics

Took multiple working days to get item to courier despite customer service insisting it was already with the courier I have the PostNL tracking to show this. Package was damaged in transit no communication from the company left to investigate myself. Lost two and a bit weeks in the end didn’t get my item they were unable to ship a replacement. I have given 2 stars since at least the refund processed quickly after.
Report review
Answer by fishdeal.co.uk
14 Mar 2024
Hi, Thank you for your review. We are sorry to hear you have had a bad experience with us. Since we are based in the Netherlands, some of our couriers work with third parties in the UK to deliver the parcels and their tracking informations might not be updated correctly. When a parcel is damaged, the courier will not let us know of this, leaving us with the idea that the parcel is on the way correctly and, unfortunately, the only way for us to know of this is when the customer contacts us about it. Most of the time we offer to send a product in case the parcel was damaged and returned to us, however, in some cases it is not possible due to unavailability. Our apologies for the inconvenience this has caused you. Kind regards, Team Fishdeal.
7 days ago
 Verified review
Rod I ordered was lost in transport and they don't care. Using UK domain but they are NL. Hopefully PayPal will help me recover my money. To reply below. (Fishdeal deleted it their answer now). They are not telling the truth then as I even had answers from them with tracking number, (once through email and 2nd time via PayPal). Shame I can't add screenshots here.
Report review
5 Mar 2024
 Verified review
Everything you need to improve!!! Every second order which i do was problematic. Always Missing some products, then you must refund. Or you just forgot to pack some of the items. Like last time. The very special was when they send me empty box from NED to UK. They send netherlands air to england. Do you need more?
Report review
Answer by fishdeal.co.uk
14 Mar 2024
Hi, Thank you for your review. We are sorry to hear you have had a bad experience with our shop. From our side we do our best to ensure the parcels to be delivered in good form and with all the products ordered. In some cases, parcels might be opened during transport and loose products on the way. We are already taking action to fix this situations in our warehouse and with our couriers to avoid from happening in the future. Our apologies for the inconvenience this has caused you. Kind regards, Team Fishdeal.
23 hours ago
 Verified review
I purchased a rod bag for my son birthday on the 14 March,they said it would arrive in 2-5 days and it’s the 28 th and it’s not here and my son birthday has gone I’ve mailed the company a couple of times and no luck,
Report review
Answer by fishdeal.co.uk
20 hours ago
Hi, Thank you for your review. We have looked into this and we see that we received an empty message from you in the 25th, to which we replied asking how could we help you. We are still expecting a reply our message to you. We suggest to contact our team of customer service to help you accordingly. Kind regards, Team Fishdeal
4 Mar 2024
 Verified review
Ordered a boilie throwing stick weeks ago. Still hasn’t been delivered. Very disappointed as this was a birthday present for my grandson. Ordered lots of things from fishdeal. Never had problem before.
Report review
Answer by fishdeal.co.uk
14 Mar 2024
Hi, Thank you for your review. We are sorry to hear you have not received the order. We have checked our system and see that our team already started an investigation with the courier. Unfortunately, this investigation can take some time to have an update. We also see that our team has offered an alternative solution for you. If you no longer want to wait, please contact our customer service team as soon as possible to solve this for you. Our apologies for the inconvenience. Kind regards, Team Fishdeal.
11 Mar 2024
 Verified review
Service was very good but I must return my order for refund .First time wearing the bib and brace .I water penetration, now wait a return label
Report review
Answer by fishdeal.co.uk
14 Mar 2024
Hi, Thank you for your review. We are sorry to hear of this experience. Our team should have already attended your guarantee request. For any further help on this, please contact out customer service team and they will help you accordingly. Kind regards, Team Fishdeal.
3 days ago
 Verified review
Dont gurantee 2 to 5 days for delievery on website when it took 14 days
Report review
Answer by fishdeal.co.uk
20 hours ago
Hi, Thank you for your review. Our delivery times are 2-5 working days. However, in some cases, the couriers may suffer some delays that are out of our hands. In this cases we have a process to follow to enquire with the courier and find the correct solutions for the customer. We apologise for the delay your parcel had suffer. Kind regards, Team Fishdeal
6 Feb 2024
 Verified review

Good except for delivery time

Was really good quality everything as described however delivery took 3 weeks apparently with them moving locations but oh well
Report review