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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Hi,
Thank you for your review.
We have looked into this case and we found that our team placed the refund for the product on the same day you requested it.
Normally refunds can take around 24-48 hours to be back in your account, however, if weekends or holidays are in between, then the refund can take a little longer.
Kind regards,
Team Fishdeal.
6 Sept 2023
Verified review
Sent completely wrong item to what I ordered
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16 Dec 2023
Verified review
I'm still waiting for my item. 2 weeks!!!
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
How annoying to hear that your parcel was delivered with a delay.
You places the order on the December 2nd and we gave to the courier on the 3rd. Unfortunately, the courier had delays as consequence of the Black Friday season and this affected the delivery times.
Sadly we also depend on the couriers to deliver the orders and if they have delays, there is nothing we can do about this.
We will keep working to have a better a communication when this cases happen.
Kind regards,
Team Fishdeal.
10 Jul 2023
Verified review
Don’t advertise products you don’t have
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. As consequence, this has caused a lot of stock errors in our system.
From our side we try to notify you of the stock error as soon as possible. If this took too long we apologise.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
22 Apr 2023
Verified review
Deliver the stuff someone orders helps
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Answer by fishdeal.co.uk
24 Apr 2023
Hi,
Thank you for your review.
We are sorry to hear you are having a bad experience with us.
We invite you to contact our customer service team if something has gone working with your order. They will work on finding a solution for you.
Kind regards,
Team Fishdeal
16 Dec 2023
Verified review
Broken ring because of poor packaging
Package your products correctly
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear that your delivery was damaged.
Sadly, it is well known that couriers are not careful enough with the parcels during transport.
We see that you returned the parcel and we gave you a full refund for it.
We have also contacted the courier and raise a claim to try to avoid these issues in the future.
Kind regards,
Team Fishdeal.
24 Jun 2023
Verified review
Still waiting for my order
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
8 Dec 2023
Verified review
Order still not received c
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
We have taken a look into your order and after starting an investigation with the courier, we sent you as second parcel.
Did everything went well with the second parcel?
Kind regards,
Team Fishdeal.
21 May 2023
Verified review
Nie otrzymałam zamówienia
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Answer by fishdeal.co.uk
22 May 2023
Hi,
Thank you for your review.
We are sorry to hear about your order. In this case we suggest to contact our customer service team to find more information about your order.
Kind regards,
Team Fishdeal.
4 Nov 2023
Verified review
Better delivery
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for leaving a review.
We have looked into this situation and we see that our customer service team solve the problem regarding the delivery by sending you a new parcel.
Did everything go well with the second delivery?
Kind regards,
Team Fishdeal.
22 Oct 2023
Verified review
Everything
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14 Nov 2023
Verified review
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
We have noticed that you given us a low score. We would like to know the reason of this so that we can work on improving for the future.
Kind regards,
Team Fishdeal
12 Sept 2023
Verified review
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16 Jul 2023
Verified review
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
We have noticed that you given us a low score.
We would like to know the reason of this so that we can work on improving for the future.
Kind regards,
Team Fishdeal
2 May 2023
Verified review
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Answer by fishdeal.co.uk
2 May 2023
Hi,
We have noticed that you given us a low score. We would like to know the reason of this so that we can work on improving for the future.
Kind regards,
Team Fishdeal
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