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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Ok got the goods but thought the postage was too much.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
From our side we try our best to keep shipping costs as low as possible. However, after Brexit, transport prices have increased and therefore our prices are affected by this.
We keep working hard to try to get this costs lower and hopefully w can achieve this in the future.
Kind regards,
Team Fishdeal.
9 May 2023
Verified review
The long wait for delivery over 5 days
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Answer by fishdeal.co.uk
10 May 2023
Hi,
Thank you for your review.
We are sorry to hear your order arrived later than expected.
Lately we and the couriers we work with have had some delays due to the busy times of this season.
We are working as fast as possible to send all orders as fast as possible to ensure the orders are delivered on time.
Kind regards,
Team fishdeal.
14 Dec 2023
Verified review
Packaging was terrible when arrived.
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11 Dec 2023
Verified review
Slow response to shipping the order
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24 Sept 2023
Verified review
Well the delivery was a bit false in time scale
Well the delivery was a bit false
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15 Jul 2023
Verified review
Item took far to long to arrive
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
Worst experience ever...First i got fouled be the name(co.uk) made me think they are based in UK. Placed an order(around £400), didn't arrived after 5 days. I get in touch with them, they said as there is one extra large item(false) and will take longer. After 2 weeks may order was still in courier depot(GLS). According to tracking reference, one of the parcels (they split my order in 3 parcels) was incorrect labeled, and sent back to Fishdeal. After 3 weeks, a second parcel was sent back to them due packing damage.
They refund my money, and offer me a free delivery on my next order(which is free anyway if the order is £90+), i don't know what make them think as i will ever order again from them, after such an experience.
So if you order for your next fishing session, and this is in the next month time, don't bother.
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Answer by fishdeal.co.uk
22 May 2023
Hi,
Thank you for your review.
We are sorry to hear you have had a problem in the order.
In our site, there products that are scanned in the system as extra late products. These products need to be shipped with a special courier that can ship extra large products towards the UK. Normally, orders with extra large products take longer to be ldeivred and this is specified at the meant go checkout before making the payment for the order.
Our company is based in the Netherlands and you can find all our information in the site. We are sorry that the website ending ".co.uk" caused any type of confusion.
Kind regards,
Team Fishdeal
13 May 2023
Verified review
Would have given zero if I could
Emailed fishdeal 10 days after I placed the order, to say the parcel had been sitting in Evri's depot for 6 days and hadn't been scanned or moved since,fishdeals response was that they needed to leave it another 2 days to contact evri ,emailed fishdeal after 2 days to say it still hadn't arrived and still hadn't been scanned,since then ive had no response from fishdeal or parcel received ,I have emailed fishdeal everyday for the last 3 days asking for them to respond but I've had nothing .I would not recommend buying from this company and I would have never placed the order if I knew they used Evri,as they are by far the worst courier in th UK.
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Answer by fishdeal.co.uk
15 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
Part of the process, is to contact the couriers and get more information regarding the parcel so then we can find the best solution. This sometimes take between 10-14 working days depending in the courier.
Of course we will always find a solution for you as we want our customers to be happy with their order and us.
If you decide to give us a new opportunity in the future, please contact our team and they will fix something for you for the inconvenience.
Kind regards,
Team Fishdeal
15 Jun 2023
Verified review
AVOID AVOID AVOID
Avoid at all cost, items returned to sender on 2 occasions, I thought that Co.uk would be UK based, how wrong was I, based in the Netherlands, sent from the Netherlands, items didn't even reach the UK, phone lines only open about an hour each day, and only on about 3 days each week, I did manage to get through, after phoning every hour on the hour, not even an apology from customer service, buy whatever you want elsewhere, then you might actually receive your goods
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. This has caused our inboxes and phones lines to be extremely busy and has taken us longer than usual to attend this situations.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
We would like to help you in your next order in case you decide to give us another opportunity.
Our apologies for the stressing and annoying time you have experienced.
Kind regards,
Team Fishdeal.
8 Aug 2023
Verified review
Delivery time to the UK is absolutely shocking
I've ordered from here few times now. I find they have good products and at reasonable prices. The issue is delivery! If you live in the UK and order something from fishdeal make sure you order well in advance, you may be waiting for 3 or more weeks for your stuff to actually be delivered! I always get anxiety ones my payment has been submitted because I simply have no idea when or if my order will arrive. The carrier evri used by fishdeal is useless and I think hurting the business. After 3 week I still await my order. I'm highly unlikely to use fishdeal again purely for this reason.
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28 Jun 2023
Verified review
Waited for the 5 working days before i had to call them to find out where my parcel is. They then told me it wasnt in stock any more but never informed me of anything no tracking info no sorry we dont have in stock anymore. Inwas then offered a refund and within 2 mins of that call ending I received tracking info for the parcel which i was just told was being refunded. Now another week later and ive had to contact them again and im now being told its been stopped since the 22nd at some port! Which means they never had it in stock to begin with absolute jokers they are
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. As consequence, this caused stock errors and failed notifications from our part and we apologise for that. However, we can assure you that none of the information provided at the time was a lie nor intended to be rude towards you.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
8 Jun 2023
Verified review
Didn’t have the item I had purchased in stock despite showing in stock on the website. They didn’t inform me of this until a few days later when I emailed them to ask where my order was. Also very slow to respond to emails. You get one reply a day. And don’t bother trying to call them, I was waiting for them to answer 45 min and no response.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. Due to this, we also experienced delays in answering emails and phones were ringing non stop which made not possible to attend all the calls.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
We apologise for the stressing and annoying time you experienced.
Kind regards,
Team Fishdeal.
21 Jul 2023
Verified review
try contacting customers and explaining why their order was cancelled before just issuing a refund with no explanation as to why and no reply to customers queries i have spent £100s on you fishing stuff but i can safely say i will not be spending an other penny on your website
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Answer by fishdeal.co.uk
26 Jul 2023
Hi,
Thank you for your review.
We sorry to hear you have had a bad experience with us.
We have reviewed this situation and we see that our team contacted you on July 13th informing you about the reason why the order was cancelled and refunded.
We also see that you contacted them asking about the order on the 14th and they replied to your email on the 17th explaining that they sent you the email on the 13 and added the explanation once again.
Until now, those emails have not received any reply from your side.
Can you tell us if you received any of our team's emails?
Kind regards,
Team Fishdeal
7 Jun 2023
Verified review
very poor dispatch time , tell lies about orders stating its been despatch even stating a tracking number . when it was still in there wearhouse.
then giving an excuss about the Rod being to big to ship to the UK, unbelieveable statement.
Will never use this company ever again .
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
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