fishdeal.co.uk
Reviews:

1,206 reviews in the last 12 months6,068 total reviews  

4.48
Good
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Top positive review

6 Aug 2023
 Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like. Despite all the negative feedback from other customers, I would buy from them again, without hesitation

Top negative review

29 Jul 2023
 Verified review
products are good but the one product i needed to return despite several requests could not get the company to send the nessesary paperwork in time.
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Reviews for fishdeal.co.uk

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4 Jan 2024
 Verified review

Disappointed but not Fishdeal's problem.

Was disappointed when I received my order for a 2 piece thermal suit with half of it missing. It had been opened during transit and part of it stolen. Credit to Fishdeal though they agreed to forward a replacement which I am now waiting for.
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5 Jan 2024
 Verified review
Ok, I was supplied with a defective product. The return possibility was accepted, though it will cost me £6.50. It won’t get back back to their warehouse for two weeks, so I can’t get my refund, less the £6.50, for sometime. And that in turn means I can’t buy an equivalent item elsewhere until I get the refund. I have had much better service from other companies
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, We are sorry to hear you received a defective product. When you apply for the return labels via our Guarantee department return labels have no cost given that you have provided pictures or video of the problem with the product. We have looked into this case and see that no picture nor video was provided, therefore, we cannot void the returns costs until we receive the parcel and confirm the product's fault. If the product is indeed faulty upon inspection, then you will receive a full refund of the order. Kind regards, Team Fishdeal.
9 Jan 2024
 Verified review

Scam

My equipment got to the local DPD delivery depot then on tracking just was marked as returning to Fishdeal. I have emailed but nobody has replied. Nothing was delivered and no delivery attempted. They have my money and I have no equipment
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, We are sorry to hear the parcel has not been delivered. We have looked into our inboxes and we have not received any email from you regarding this situation. Please contact our team via info@fishdeal.co.uk wiht your order number and they will fix this for you. Kind regards, Team Fishdeal.
14 Jan 2024
 Verified review
Don’t trust your reputation to a delivery company like DPD. My order has still not arrived ,having ordered before xmas
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Answer by fishdeal.co.uk
23 Jan 2024
Good afternoon, You have ordered a so-called Crossdock product. This means that you could buy the product cheaper than anywhere else because it comes directly from the supplier's warehouse. This results in a delivery time of 6 to 10 working days. This was indicated when the order was placed. Therefore, the order was shipped later. We see in the tracking that your product has been delivered in the meantime. Our apologies for the inconvenience. We hope it will be clearer in the future.
8 Jan 2024
 Verified review
Order turned up damaged and part missing , improperly packaged , and still no correspondence from the seller !!!!
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, We are sorry to hear the parcel has been delivered in this state. After looking into this, we found that our customer service sent you an email on the 3rd at 14:51 asking what was the desired solution, to which there is no reply from you at the moment. We invite you to look in your inbox for the message from our team so that they can fix this right away. Kind regards, Team Fishdeal.
7 Jan 2024
 Verified review
Didn't ship my order! I don't know why'd they not? They did credit my account back, so they didn't steal my money.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, Thank you for your review. We have looked into this case and we see that your address was in the USA. Since we do not ship to that country, our customer service sent you an email about this and placed the refund for it. Kind regards, Team Fishdeal.
13 Jan 2024
 Verified review
Still waiting on my parcel that was meant to arrive the 3rd of January
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Answer by fishdeal.co.uk
23 Jan 2024
Good day, That's annoying to hear! We always make every effort to pack and ship every order as quickly as possible. The majority of all orders are therefore delivered to the customer nicely within the specified time. This is also the reason why we state "1 to 3 working days" as the expected delivery date. You placed your order with us on 31-12-2023 and we shipped it to you the following day. So we have done everything possible to ship this order as soon as possible. We see that your shipment has unfortunately been delayed at dpd. Unfortunately, there is nothing we can do about this and we are dependent on dpd. Of course, we are responsible for this shipment and sincerely apologise for the delay. We hope to serve you better in the future.
29 Dec 2023
 Verified review
Delivered to wrong address and too longto wait
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, We are sorry to hear the parcel got delivered to wrong address. While this does not occur often, it is possible the drivers rea the address in wrong way and deliver incorrectly. If you have not already contacted our customer service, please do so with your order number so that they can start the necessary process to solve this for you. Kind regards, Team Fishdeal.
22 Dec 2023
 Verified review

Good Products Poor Service

Delivery was very slow I know it is Christmas but the time the product spent in the Netherlands was excessive. There was no updates from Fishdeal until I started chasing. The only information was it had been shipped in the Netherland but not received by Evri over a period of 2 weeks. When i chased it came very quickly. Packaging was poor 4 bank sticks and a reel in its unprotected box in a low quality cardboard box with no packing not even some old newspaper. The outer box already had an hole in it I suspect from the bank sticks moving around its a wonder the whole thing had not disintegrated.
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12 Dec 2023
 Verified review
Didn't have the stock this time although it was on the web site. Been excellent before with previous purchases
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9 Dec 2023
 Verified review
Nothing comes to mind. But I have unsubscribed cos I have run out of cash and maxed my cards. So bye bye!
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14 Dec 2023
 Verified review
Packaging was terrible when arrived.
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11 Dec 2023
 Verified review
Slow response to shipping the order
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9 Dec 2023
 Verified review
Order got it with in a week 🙌
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22 Dec 2023
 Verified review
Delivery time takes too long
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22 Dec 2023
 Verified review
Must be better package
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24 Dec 2023
 Verified review
Honest staff
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8 Dec 2023
 Verified review
Order taken 2 weeks to arrive. Only half the order sent. Other half sent separately although 4 of the same items and no communication to advise of this.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, Thank you for your review. When an order cannot be sent in one parcel, we split the order in 2 or more orders to avoid damage to the products or parcel. When this is done, you receive an email for each parcel shipped and its tracking information. We also ship them at the same time, however, it is possible the courier separates them during the shipping process, therefore, they could be delivered at different moments. Kind regards, Team Fishdeal.
5 Dec 2023
 Verified review

My product was broken on delivery poor customer service.

My product was broken on delivery. I responding with email regarding a new product. No body has got back to me with my broken item.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, Thank you for leaving us a review. We have looked into the case of your order and we see that our team solved this by doing a refund of the damaged product. We also see that you contacted us via our guarantee form. This messages are normally taken care off within 24-36 hours of filing the guarantee claim. Kind regards, Team Fishdeal.
11 Dec 2023
 Verified review
because you said delivery was 2-5 days, its now nearly 3 weeks and its in Holland.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, Thank you for your review. We have looked into this case and we see that your order was delayed by the courier due to the Black Friday season. While our delivery times are 2-5 working days, unfortunately we also depend on the courier to deliver on time and if they have unexpected delays, then this affects the delivery times. Sadly the couriers do not contact us t let us know of these delays and therefore w e cannot contact our customers with this information. We of course will keep working on finding a solution to this and try to avoid in the future. Kind regards, Team Fishdeal.