fishdeal.co.uk
Reviews:

1,204 reviews in the last 12 months6,072 total reviews  

4.48
Good
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Top positive review

6 Aug 2023
 Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like. Despite all the negative feedback from other customers, I would buy from them again, without hesitation

Top negative review

5 days ago
 Verified review
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
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Reviews for fishdeal.co.uk

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8 Oct 2023
 Verified review

Undelivered

I do understand that this is not the issue of the supplier and more the delivery company but the parcel was never attempted to be delivered as it was too big to fit in the delivery vehicle, now to be more specific I’m not too sure how a rod bag wouldn’t fit in the back of a car or van as I’ve travelled with rods and cases much larger
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7 Oct 2023
 Verified review
Delivered to the wrong address again Wrong details on delivery note
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3 Oct 2023
 Verified review
Sizes are too small ordered 3xl and now as to loose weight to get into winter suit other than sending back and messing about he's only 2xl would need 4xl
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1 Oct 2023
 Verified review
Got a pair of studded waders every stud fell out
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1 Oct 2023
 Verified review
Slow delivery. Returns have to be sent over seas and the buyer loses money by having to cover postage costs.
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17 Sept 2023
 Verified review
The rod rack I ordered was not as described or as pictured. My request for a refund was ignored.
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13 Sept 2023
 Verified review
I've made two orders so far and none of them was delivered!
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12 Sept 2023
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9 Sept 2023
 Verified review

Slow dispatch

It took them 4 working days to buy a tracking number. Poor packaging as well. I've had items coming from China arriving in a similar timeframe.
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6 Sept 2023
 Verified review
Sent completely wrong item to what I ordered
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4 Sept 2023
 Verified review
Very poor service. Item was apparently shipped 16 days ago. I've checked with the courier and they haven't even received the item yet. I've had no update to explain why there is a delay in this transaction.
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14 Aug 2023
 Verified review
ordered ultimate 3 rod pod, didn't come with back rests, so ordered them. as it was a 3 rod pod, seem to me the back rest to accompany the rodpod would also come in 3's. had many discussions with one staff member who fin ally came up with I only ordered 1, why would I do that for 3 rods. No common sense, if they came singly that should have been made clear.
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11 Aug 2023
 Verified review
Not yet received order purchased on 28/7/23 so cannot rate
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8 Aug 2023
 Verified review

Delivery time to the UK is absolutely shocking

I've ordered from here few times now. I find they have good products and at reasonable prices. The issue is delivery! If you live in the UK and order something from fishdeal make sure you order well in advance, you may be waiting for 3 or more weeks for your stuff to actually be delivered! I always get anxiety ones my payment has been submitted because I simply have no idea when or if my order will arrive. The carrier evri used by fishdeal is useless and I think hurting the business. After 3 week I still await my order. I'm highly unlikely to use fishdeal again purely for this reason.
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7 Aug 2023
 Verified review
Disappointing that the two fluorocarbon leaders/ traces were omitted from the advertised deal….. even though they were refunded.
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6 Aug 2023
 Verified review
Late postage, item sent was wrong,messed about trying to return item still trying.
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5 Aug 2023
 Verified review
Very bad customer service and do not deliver in the time they say. Very bad company would not recommend
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31 Jul 2023
 Verified review

Very slow delivery

I can't really say alot because after 2weeks of waiting for my delivery I cancelled it and got my money back, at fishdeal.co.uk, but the delivery was coming on a very slow boat from Netherlands,
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29 Jul 2023
 Verified review
Quility of product was very poorly. Rivets had fallen out of drill holes.
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25 Jul 2023
 Verified review
Products didn't arrive in uk after two weeks. Terrible communications and service.
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Answer by fishdeal.co.uk
26 Jul 2023
Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.