fishdeal.co.uk

Reviews:

Good afternoon, You have ordered a so-called Crossdock product. This means that you could buy the product cheaper than anywhere else because it comes directly from the supplier's warehouse. This results in a delivery time of 6 to 10 working days. This was indicated when the order was placed. Therefore, the order was shipped later. We see in the tracking that your product has been delivered in the meantime. Our apologies for the inconvenience. We hope it will be clearer in the future.

Good day, That's annoying to hear! We always make every effort to pack and ship every order as quickly as possible. The majority of all orders are therefore delivered to the customer nicely within the specified time. This is also the reason why we state "1 to 3 working days" as the expected delivery date. You placed your order with us on 31-12-2023 and we shipped it to you the following day. So we have done everything possible to ship this order as soon as possible. We see that your shipment has unfortunately been delayed at dpd. Unfortunately, there is nothing we can do about this and we are dependent on dpd. Of course, we are responsible for this shipment and sincerely apologise for the delay. We hope to serve you better in the future.

Hi, We are sorry to hear the parcel has not been delivered. We have looked into our inboxes and we have not received any email from you regarding this situation. Please contact our team via info@fishdeal.co.uk wiht your order number and they will fix this for you. Kind regards, Team Fishdeal.

Hi, We are sorry to hear the parcel has been delivered in this state. After looking into this, we found that our customer service sent you an email on the 3rd at 14:51 asking what was the desired solution, to which there is no reply from you at the moment. We invite you to look in your inbox for the message from our team so that they can fix this right away. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We have looked into this case and we see that your address was in the USA. Since we do not ship to that country, our customer service sent you an email about this and placed the refund for it. Kind regards, Team Fishdeal.

Hi, We are sorry to hear you received a defective product. When you apply for the return labels via our Guarantee department return labels have no cost given that you have provided pictures or video of the problem with the product. We have looked into this case and see that no picture nor video was provided, therefore, we cannot void the returns costs until we receive the parcel and confirm the product's fault. If the product is indeed faulty upon inspection, then you will receive a full refund of the order. Kind regards, Team Fishdeal.

Hi, We are sorry to hear the parcel got delivered to wrong address. While this does not occur often, it is possible the drivers rea the address in wrong way and deliver incorrectly. If you have not already contacted our customer service, please do so with your order number so that they can start the necessary process to solve this for you. Kind regards, Team Fishdeal.

Hi, We are sorry to hear you have had issues with the delivery. Unfortunately, couriers often send back parcels to us due to damage, missing labels lost in transport and/or other issues with the parcels. Sadly they do not notify us of this and we only know of this when you contact us. We are already in talks with the couriers to find a way of them contacting us about this and clarifying the reasons for returning the parcel so that we can help our customers correctly. Kind regards, Team Fishdeal.

Hi, We are sorry to hear you had problems with the delivery of the parcel. We see that you placed your order on the 7th and we gave to the courier on the 8th. Until that moment we did everything we could to ship the parcel for the delivery on time. Sadly, the courier was dealing with delays consequence of the Black Friday season and the parcel was tock at their depo. When you contacted and started an investigation with the courier to find the best solution for you. However, this investigation is still open and the courier has not to given a solution yet. We see that our customer service has helped you with a full refund of the order. We are in constant communication with the courier and further measurements will taken in the future to avoid this from happening. Kind regards, Team Fishdeal.

Hi, We are sorry to hear that your delivery was damaged. Sadly, it is well known that couriers are not careful enough with the parcels during transport. We see that you returned the parcel and we gave you a full refund for it. We have also contacted the courier and raise a claim to try to avoid these issues in the future. Kind regards, Team Fishdeal.

Hi, How annoying to hear that your parcel was delivered with a delay. You places the order on the December 2nd and we gave to the courier on the 3rd. Unfortunately, the courier had delays as consequence of the Black Friday season and this affected the delivery times. Sadly we also depend on the couriers to deliver the orders and if they have delays, there is nothing we can do about this. We will keep working to have a better a communication when this cases happen. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We have looked into this case and we see that your order was delayed by the courier due to the Black Friday season. While our delivery times are 2-5 working days, unfortunately we also depend on the courier to deliver on time and if they have unexpected delays, then this affects the delivery times. Sadly the couriers do not contact us t let us know of these delays and therefore w e cannot contact our customers with this information. We of course will keep working on finding a solution to this and try to avoid in the future. Kind regards, Team Fishdeal.

Hi, Thank you for your review. When an order cannot be sent in one parcel, we split the order in 2 or more orders to avoid damage to the products or parcel. When this is done, you receive an email for each parcel shipped and its tracking information. We also ship them at the same time, however, it is possible the courier separates them during the shipping process, therefore, they could be delivered at different moments. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We have taken a look into your order and after starting an investigation with the courier, we sent you as second parcel. Did everything went well with the second parcel? Kind regards, Team Fishdeal.

Hi, Thank you for your review. When an order cannot be shipped in 1 parcel, we split the order in 2 or more orders. Then you receive two different messages with the corresponding tracking. Did you not receive the 2 emails with the tracking information? Kind regards, Team Fishdeal.

Hi, Thank you for your review. We have looked into this case and we found that our team placed the refund for the product on the same day you requested it. Normally refunds can take around 24-48 hours to be back in your account, however, if weekends or holidays are in between, then the refund can take a little longer. Kind regards, Team Fishdeal.

Hi, Thank you for leaving us a review. We have looked into the case of your order and we see that our team solved this by doing a refund of the damaged product. We also see that you contacted us via our guarantee form. This messages are normally taken care off within 24-36 hours of filing the guarantee claim. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We have noticed that you given us a low score. We would like to know the reason of this so that we can work on improving for the future. Kind regards, Team Fishdeal

Hi, Thank you for leaving a review. We have looked into this situation and we see that our customer service team solve the problem regarding the delivery by sending you a new parcel. Did everything go well with the second delivery? Kind regards, Team Fishdeal.