fishdeal.co.uk

Reviews:

Hi, Thank you for you review. We are sorry you have had a bad experience with us. From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well. When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible. Part of the process, is to contact the couriers and get more information regarding the parcel so then we can find the best solution. This sometimes take between 10-14 working days depending in the courier. Of course we will always find a solution for you as we want our customers to be happy with their order and us. If you decide to give us a new opportunity in the future, please contact our team and they will fix something for you for the inconvenience. Kind regards, Team Fishdeal

Hi, Thank you for your review. We have looked into this case and we see that your order was delayed by the courier due to the Black Friday season. While our delivery times are 2-5 working days, unfortunately we also depend on the courier to deliver on time and if they have unexpected delays, then this affects the delivery times. Sadly the couriers do not contact us t let us know of these delays and therefore w e cannot contact our customers with this information. We of course will keep working on finding a solution to this and try to avoid in the future. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.

Hi, Thank you for your review. When an order cannot be shipped in 1 parcel, we split the order in 2 or more orders. Then you receive two different messages with the corresponding tracking. Did you not receive the 2 emails with the tracking information? Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear you have had issues in our site. If not already fixed, please contact our customer service team to fix this as soon as possible since the waiting time without delivery of 21 working days has passed. Kind regards, Team Fishdeal

Hi, Thank you for you review. We are sorry you have had a bad experience with us. From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers to deliver on time and unfortunately, the last month, the courier had a lot of delays at their depo causing delays of at least 7 working days. We invite you to contact our customer service team to find a solution for you. Kind regards, Team Fishdeal

Hi, Thank you for your review. We are sorry to hear that you have had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. However, we are doing our best to fix these situations. We see that so far our customer service team has helped in good you inform. We will keep working hard to clear all the delays and be able to go back to normality. Kind regards, Team Fishdeal Kind regards, Team Fishdeal.

Hi, We have noticed that you given us a low score. We would like to know more about the reason of this so that we can work on improving for the future. We would also like you to contact our team to possibly get some compensation for the inconvenience. Kind regards, Team Fishdeal

Hi, Thank you for your review. We are sorry to hear the parcel ha snot been delivered yet. When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible. If the parcel is not with you after 14 working days from the date you place the order, pleas contact our team to start an enquire with the courier and look for a solution. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We have looked into this case and we found that our team placed the refund for the product on the same day you requested it. Normally refunds can take around 24-48 hours to be back in your account, however, if weekends or holidays are in between, then the refund can take a little longer. Kind regards, Team Fishdeal.

Hi, How annoying to hear that your parcel was delivered with a delay. You places the order on the December 2nd and we gave to the courier on the 3rd. Unfortunately, the courier had delays as consequence of the Black Friday season and this affected the delivery times. Sadly we also depend on the couriers to deliver the orders and if they have delays, there is nothing we can do about this. We will keep working to have a better a communication when this cases happen. Kind regards, Team Fishdeal.