fishdeal.co.uk

Reviews:

Hi, We are sorry to hear you received a defective product. When you apply for the return labels via our Guarantee department return labels have no cost given that you have provided pictures or video of the problem with the product. We have looked into this case and see that no picture nor video was provided, therefore, we cannot void the returns costs until we receive the parcel and confirm the product's fault. If the product is indeed faulty upon inspection, then you will receive a full refund of the order. Kind regards, Team Fishdeal.

Good afternoon, You have ordered a so-called Crossdock product. This means that you could buy the product cheaper than anywhere else because it comes directly from the supplier's warehouse. This results in a delivery time of 6 to 10 working days. This was indicated when the order was placed. Therefore, the order was shipped later. We see in the tracking that your product has been delivered in the meantime. Our apologies for the inconvenience. We hope it will be clearer in the future.

Hi, We are sorry to hear the parcel has not been delivered. We have looked into our inboxes and we have not received any email from you regarding this situation. Please contact our team via info@fishdeal.co.uk wiht your order number and they will fix this for you. Kind regards, Team Fishdeal.

Hi, We are sorry to hear the parcel has been delivered in this state. After looking into this, we found that our customer service sent you an email on the 3rd at 14:51 asking what was the desired solution, to which there is no reply from you at the moment. We invite you to look in your inbox for the message from our team so that they can fix this right away. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We have looked into this case and we see that your address was in the USA. Since we do not ship to that country, our customer service sent you an email about this and placed the refund for it. Kind regards, Team Fishdeal.

Good day, That's annoying to hear! We always make every effort to pack and ship every order as quickly as possible. The majority of all orders are therefore delivered to the customer nicely within the specified time. This is also the reason why we state "1 to 3 working days" as the expected delivery date. You placed your order with us on 31-12-2023 and we shipped it to you the following day. So we have done everything possible to ship this order as soon as possible. We see that your shipment has unfortunately been delayed at dpd. Unfortunately, there is nothing we can do about this and we are dependent on dpd. Of course, we are responsible for this shipment and sincerely apologise for the delay. We hope to serve you better in the future.

Hi, We are sorry to hear you have had issues with the delivery. Unfortunately, couriers often send back parcels to us due to damage, missing labels lost in transport and/or other issues with the parcels. Sadly they do not notify us of this and we only know of this when you contact us. We are already in talks with the couriers to find a way of them contacting us about this and clarifying the reasons for returning the parcel so that we can help our customers correctly. Kind regards, Team Fishdeal.

Hi, We are sorry to hear the parcel got delivered to wrong address. While this does not occur often, it is possible the drivers rea the address in wrong way and deliver incorrectly. If you have not already contacted our customer service, please do so with your order number so that they can start the necessary process to solve this for you. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear you have had a problem in the order. In our site, there products that are scanned in the system as extra late products. These products need to be shipped with a special courier that can ship extra large products towards the UK. Normally, orders with extra large products take longer to be ldeivred and this is specified at the meant go checkout before making the payment for the order. Our company is based in the Netherlands and you can find all our information in the site. We are sorry that the website ending ".co.uk" caused any type of confusion. Kind regards, Team Fishdeal

Hi, Thank you for you review. We are sorry you have had a bad experience with us. From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well. When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible. Part of the process, is to contact the couriers and get more information regarding the parcel so then we can find the best solution. This sometimes take between 10-14 working days depending in the courier. Of course we will always find a solution for you as we want our customers to be happy with their order and us. If you decide to give us a new opportunity in the future, please contact our team and they will fix something for you for the inconvenience. Kind regards, Team Fishdeal

Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. This has caused our inboxes and phones lines to be extremely busy and has taken us longer than usual to attend this situations. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. We would like to help you in your next order in case you decide to give us another opportunity. Our apologies for the stressing and annoying time you have experienced. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear that you have had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. As consequence, this caused stock errors and failed notifications from our part and we apologise for that. However, we can assure you that none of the information provided at the time was a lie nor intended to be rude towards you. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. Due to this, we also experienced delays in answering emails and phones were ringing non stop which made not possible to attend all the calls. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. We apologise for the stressing and annoying time you experienced. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We sorry to hear you have had a bad experience with us. We have reviewed this situation and we see that our team contacted you on July 13th informing you about the reason why the order was cancelled and refunded. We also see that you contacted them asking about the order on the 14th and they replied to your email on the 17th explaining that they sent you the email on the 13 and added the explanation once again. Until now, those emails have not received any reply from your side. Can you tell us if you received any of our team's emails? Kind regards, Team Fishdeal

Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.

Hi, Thank you for you review. We are sorry you have had a bad experience with us. From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well. When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible. Part of the process, is to contact the couriers and get more information regarding the parcel so then we can find the best solution. This sometimes take between 10-14 working days depending in the courier. Of course we will always find a solution for you as we want our customers to be happy with their order and us. If you have not already contacted our team, please do so so that they can start enquiring with the courier about your shipment. You can also find all our information regarding where are we based in our terms that you read and accept before placing the order. We apologise for any misunderstanding regarding our location. Kind regards, Team Fishdeal

Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.