fishdeal.co.uk
Reviews:

1,204 reviews in the last 12 months6,072 total reviews  

4.48
Good
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Top positive review

6 Aug 2023
 Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like. Despite all the negative feedback from other customers, I would buy from them again, without hesitation

Top negative review

5 days ago
 Verified review
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
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Reviews for fishdeal.co.uk

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2 days ago
 Verified review
I purchased a rod bag for my son birthday on the 14 March,they said it would arrive in 2-5 days and it’s the 28 th and it’s not here and my son birthday has gone I’ve mailed the company a couple of times and no luck,
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Answer by fishdeal.co.uk
2 days ago
Hi, Thank you for your review. We have looked into this and we see that we received an empty message from you in the 25th, to which we replied asking how could we help you. We are still expecting a reply our message to you. We suggest to contact our team of customer service to help you accordingly. Kind regards, Team Fishdeal
3 days ago
 Verified review
Dont gurantee 2 to 5 days for delievery on website when it took 14 days
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Answer by fishdeal.co.uk
2 days ago
Hi, Thank you for your review. Our delivery times are 2-5 working days. However, in some cases, the couriers may suffer some delays that are out of our hands. In this cases we have a process to follow to enquire with the courier and find the correct solutions for the customer. We apologise for the delay your parcel had suffer. Kind regards, Team Fishdeal
5 days ago
 Verified review
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
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Answer by fishdeal.co.uk
2 days ago
Cześć, Dziękujemy za recenzję. Przykro nam, że miałeś problemy z dostawą. Niestety, w przypadku niektórych produktów musimy je odzyskać, aby przetworzyć je w ramach gwarancji we właściwy sposób. Przepraszamy, jeśli uważasz, że zostałeś potraktowany nieprawidłowo. Pozdrawiamy, Zespół Fishdeal.
8 days ago
 Verified review
Rod I ordered was lost in transport and they don't care. Using UK domain but they are NL. Hopefully PayPal will help me recover my money. To reply below. (Fishdeal deleted it their answer now). They are not telling the truth then as I even had answers from them with tracking number, (once through email and 2nd time via PayPal). Shame I can't add screenshots here.
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5 Mar 2024
 Verified review
Everything you need to improve!!! Every second order which i do was problematic. Always Missing some products, then you must refund. Or you just forgot to pack some of the items. Like last time. The very special was when they send me empty box from NED to UK. They send netherlands air to england. Do you need more?
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Answer by fishdeal.co.uk
14 Mar 2024
Hi, Thank you for your review. We are sorry to hear you have had a bad experience with our shop. From our side we do our best to ensure the parcels to be delivered in good form and with all the products ordered. In some cases, parcels might be opened during transport and loose products on the way. We are already taking action to fix this situations in our warehouse and with our couriers to avoid from happening in the future. Our apologies for the inconvenience this has caused you. Kind regards, Team Fishdeal.
27 Feb 2024
 Verified review
Have not received my order yet
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Answer by fishdeal.co.uk
14 Mar 2024
Hi, Thank you for your review. We are sorry to hear you have had a bad experience with us. We looked into this case and we see the parcel was delivered to you on the 29th of February. If this is not correct, we suggest to contact our customer service team as soon as possible. Kind regards, Team Fishdeal.
12 Feb 2024
 Verified review
Not turned up yet
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Answer by fishdeal.co.uk
15 Feb 2024
Hi, Thank you for your review. We are sorry to hear the parcel was not delivered on time. We see the you have already contacted our team and they have solved this for you in the best way possible. Please concat our team once again if you happen to have any issues in the future. Kind regards, Team Fishdeal.
9 Feb 2024
 Verified review
It been 2 weeks since I placed my order and I still don't know when it will be delivered as all I've had so far is an email confirming the order. Would not recommend and will never use again
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Answer by fishdeal.co.uk
15 Feb 2024
Hi, Thank you for your review. We have looked into your order and see that it was placed on the 29th of January and delivered on February 10th. During the time you place the order the delivery times were 8-10 working days due to our company moving to a new working space and warehouse. By the end of last week, our services went back to normal and now delivery times are 2-5 working days if couriers do not suffer delays. Kind regards, Tem Fishdeal.
9 Feb 2024
 Verified review
Im waiting more than 2 weeks for my parcel. Evri driver not even tried to deliver this package for me. Now its on the way to sender.....
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Answer by fishdeal.co.uk
15 Feb 2024
Hi, Thank you for your review. We have looked into your order and found that the courier returned the parcel to us due to incorrect address. We also see that our customer service team has already fixed this for you by refunding the order. If you decide to place a new order with us, we suggest to contact our team and confer the address is correct. Kind regards, Team Fishdeal
14 Jan 2024
 Verified review
Don’t trust your reputation to a delivery company like DPD. My order has still not arrived ,having ordered before xmas
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Answer by fishdeal.co.uk
23 Jan 2024
Good afternoon, You have ordered a so-called Crossdock product. This means that you could buy the product cheaper than anywhere else because it comes directly from the supplier's warehouse. This results in a delivery time of 6 to 10 working days. This was indicated when the order was placed. Therefore, the order was shipped later. We see in the tracking that your product has been delivered in the meantime. Our apologies for the inconvenience. We hope it will be clearer in the future.
13 Jan 2024
 Verified review
Still waiting on my parcel that was meant to arrive the 3rd of January
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Answer by fishdeal.co.uk
23 Jan 2024
Good day, That's annoying to hear! We always make every effort to pack and ship every order as quickly as possible. The majority of all orders are therefore delivered to the customer nicely within the specified time. This is also the reason why we state "1 to 3 working days" as the expected delivery date. You placed your order with us on 31-12-2023 and we shipped it to you the following day. So we have done everything possible to ship this order as soon as possible. We see that your shipment has unfortunately been delayed at dpd. Unfortunately, there is nothing we can do about this and we are dependent on dpd. Of course, we are responsible for this shipment and sincerely apologise for the delay. We hope to serve you better in the future.
9 Jan 2024
 Verified review

Scam

My equipment got to the local DPD delivery depot then on tracking just was marked as returning to Fishdeal. I have emailed but nobody has replied. Nothing was delivered and no delivery attempted. They have my money and I have no equipment
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, We are sorry to hear the parcel has not been delivered. We have looked into our inboxes and we have not received any email from you regarding this situation. Please contact our team via info@fishdeal.co.uk wiht your order number and they will fix this for you. Kind regards, Team Fishdeal.
8 Jan 2024
 Verified review
Order turned up damaged and part missing , improperly packaged , and still no correspondence from the seller !!!!
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, We are sorry to hear the parcel has been delivered in this state. After looking into this, we found that our customer service sent you an email on the 3rd at 14:51 asking what was the desired solution, to which there is no reply from you at the moment. We invite you to look in your inbox for the message from our team so that they can fix this right away. Kind regards, Team Fishdeal.
7 Jan 2024
 Verified review
Didn't ship my order! I don't know why'd they not? They did credit my account back, so they didn't steal my money.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, Thank you for your review. We have looked into this case and we see that your address was in the USA. Since we do not ship to that country, our customer service sent you an email about this and placed the refund for it. Kind regards, Team Fishdeal.
5 Jan 2024
 Verified review
Ok, I was supplied with a defective product. The return possibility was accepted, though it will cost me £6.50. It won’t get back back to their warehouse for two weeks, so I can’t get my refund, less the £6.50, for sometime. And that in turn means I can’t buy an equivalent item elsewhere until I get the refund. I have had much better service from other companies
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, We are sorry to hear you received a defective product. When you apply for the return labels via our Guarantee department return labels have no cost given that you have provided pictures or video of the problem with the product. We have looked into this case and see that no picture nor video was provided, therefore, we cannot void the returns costs until we receive the parcel and confirm the product's fault. If the product is indeed faulty upon inspection, then you will receive a full refund of the order. Kind regards, Team Fishdeal.
22 Dec 2023
 Verified review
Mail order fishing site that fails to make order delivery????
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, We are sorry to hear you have had issues with the delivery. Unfortunately, couriers often send back parcels to us due to damage, missing labels lost in transport and/or other issues with the parcels. Sadly they do not notify us of this and we only know of this when you contact us. We are already in talks with the couriers to find a way of them contacting us about this and clarifying the reasons for returning the parcel so that we can help our customers correctly. Kind regards, Team Fishdeal.
21 Dec 2023
 Verified review
Not yet received my order , which was ordered on 9th December
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, We are sorry to hear you had problems with the delivery of the parcel. We see that you placed your order on the 7th and we gave to the courier on the 8th. Until that moment we did everything we could to ship the parcel for the delivery on time. Sadly, the courier was dealing with delays consequence of the Black Friday season and the parcel was tock at their depo. When you contacted and started an investigation with the courier to find the best solution for you. However, this investigation is still open and the courier has not to given a solution yet. We see that our customer service has helped you with a full refund of the order. We are in constant communication with the courier and further measurements will taken in the future to avoid this from happening. Kind regards, Team Fishdeal.
16 Dec 2023
 Verified review

Broken ring because of poor packaging

Package your products correctly
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, We are sorry to hear that your delivery was damaged. Sadly, it is well known that couriers are not careful enough with the parcels during transport. We see that you returned the parcel and we gave you a full refund for it. We have also contacted the courier and raise a claim to try to avoid these issues in the future. Kind regards, Team Fishdeal.
16 Dec 2023
 Verified review
I'm still waiting for my item. 2 weeks!!!
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, How annoying to hear that your parcel was delivered with a delay. You places the order on the December 2nd and we gave to the courier on the 3rd. Unfortunately, the courier had delays as consequence of the Black Friday season and this affected the delivery times. Sadly we also depend on the couriers to deliver the orders and if they have delays, there is nothing we can do about this. We will keep working to have a better a communication when this cases happen. Kind regards, Team Fishdeal.
11 Dec 2023
 Verified review
because you said delivery was 2-5 days, its now nearly 3 weeks and its in Holland.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi, Thank you for your review. We have looked into this case and we see that your order was delayed by the courier due to the Black Friday season. While our delivery times are 2-5 working days, unfortunately we also depend on the courier to deliver on time and if they have unexpected delays, then this affects the delivery times. Sadly the couriers do not contact us t let us know of these delays and therefore w e cannot contact our customers with this information. We of course will keep working on finding a solution to this and try to avoid in the future. Kind regards, Team Fishdeal.