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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
It is an issue with customer service. In particular beware if you need to return an item as it costs £6.95.
I hit the wrong button when ordering and realised I had ordered the wrong item - immediately I emailed customer service to ask if my order could be amended. I heard nothing other than an automated reply with a 'ticket number'. The next day I received an email saying my order had been shipped so I again attempted to contact customer service. I finally received a reply at around 11.30am confirming my order had been shipped so it was not possible to amend, despite the fact I had originally made contact nearly 24 hours previously. I was told I could return the item but this would have cost £6.95. Not impressed.
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6 days ago
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Fishdeal.co.uk? Sounds like they should be in the UK, but guess what my order was sent from the Netherlands also took best part of 3 weeks to arrive, also DPD delivery left in a bin, with box already open and rummaged through. Enough for me to realise I won't use them again
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7 days ago
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13 days ago
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13 days ago
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13 days ago
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Delivery price is little expensive
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30 Mar 2024
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Not enough boat fishing gear available, delivery times & delivery cost.
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29 Mar 2024
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Everything went okay order came on time no problems
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26 Mar 2024
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Very expensive postage, doubling the price of goods.
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25 Mar 2024
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Warehouse staff to inform packers when it is a set of items l had a very good bargain from ur company but have had to spend a extra £55
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20 Mar 2024
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Price delivery time
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19 Mar 2024
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Good
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18 Mar 2024
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11 Mar 2024
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Service was very good but I must return my order for refund .First time wearing the bib and brace .I water penetration, now wait a return label
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Answer by fishdeal.co.uk
14 Mar 2024
Hi,
Thank you for your review.
We are sorry to hear of this experience. Our team should have already attended your guarantee request.
For any further help on this, please contact out customer service team and they will help you accordingly.
Kind regards,
Team Fishdeal.
8 Mar 2024
Verified review
Bad logistics
Took multiple working days to get item to courier despite customer service insisting it was already with the courier I have the PostNL tracking to show this. Package was damaged in transit no communication from the company left to investigate myself. Lost two and a bit weeks in the end didn’t get my item they were unable to ship a replacement. I have given 2 stars since at least the refund processed quickly after.
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Answer by fishdeal.co.uk
14 Mar 2024
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with us.
Since we are based in the Netherlands, some of our couriers work with third parties in the UK to deliver the parcels and their tracking informations might not be updated correctly.
When a parcel is damaged, the courier will not let us know of this, leaving us with the idea that the parcel is on the way correctly and, unfortunately, the only way for us to know of this is when the customer contacts us about it.
Most of the time we offer to send a product in case the parcel was damaged and returned to us, however, in some cases it is not possible due to unavailability.
Our apologies for the inconvenience this has caused you.
Kind regards,
Team Fishdeal.
7 Mar 2024
Verified review
Ordering was very easy and delivery was excellent, but when I opened the packets, it looked like somebody wearing the closing as it was dirty
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6 Mar 2024
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Good range of products and fairly easy to order and purchase.
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4 Mar 2024
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Ordered a boilie throwing stick weeks ago.
Still hasn’t been delivered.
Very disappointed as this was a birthday present for my grandson.
Ordered lots of things from fishdeal.
Never had problem before.
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Answer by fishdeal.co.uk
14 Mar 2024
Hi,
Thank you for your review.
We are sorry to hear you have not received the order. We have checked our system and see that our team already started an investigation with the courier. Unfortunately, this investigation can take some time to have an update.
We also see that our team has offered an alternative solution for you. If you no longer want to wait, please contact our customer service team as soon as possible to solve this for you.
Our apologies for the inconvenience.
Kind regards,
Team Fishdeal.
3 Mar 2024
Verified review
I hadn't factored in the delay with nlpost and customs so the order took a bit longer to get to me, but it was all as described and happy with that
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