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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
I ordered a item on the 04/10 and I am still waiting spoke with customer service they said they would send out another still not received it they say 3/5 days maximum for delivery
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9 Oct 2023
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Fishdeal are good but their choice of…
Fishdeal are good but their choice of courier (Evri) in the UK will make me think about ordering from them again.
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8 Oct 2023
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Undelivered
I do understand that this is not the issue of the supplier and more the delivery company but the parcel was never attempted to be delivered as it was too big to fit in the delivery vehicle, now to be more specific I’m not too sure how a rod bag wouldn’t fit in the back of a car or van as I’ve travelled with rods and cases much larger
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7 Oct 2023
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Delivered to the wrong address again
Wrong details on delivery note
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3 Oct 2023
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Sizes are too small ordered 3xl and now as to loose weight to get into winter suit other than sending back and messing about he's only 2xl would need 4xl
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1 Oct 2023
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The posting time was 2-5 days came late
The posting time was 2-5 days max so it would have come for the weekend 8 days later it turned up so missed when i needed it for
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1 Oct 2023
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Slow delivery.
Returns have to be sent over seas and the buyer loses money by having to cover postage costs.
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26 Sept 2023
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24 Sept 2023
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Well the delivery was a bit false in time scale
Well the delivery was a bit false
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12 Sept 2023
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9 Sept 2023
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Prices are brilliant but delivery takes a while it states 2 to 5 working days I'm still waiting after 10 days
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9 Sept 2023
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Slow dispatch
It took them 4 working days to buy a tracking number. Poor packaging as well. I've had items coming from China arriving in a similar timeframe.
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6 Sept 2023
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Sent completely wrong item to what I ordered
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8 Aug 2023
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Delivery time to the UK is absolutely shocking
I've ordered from here few times now. I find they have good products and at reasonable prices. The issue is delivery! If you live in the UK and order something from fishdeal make sure you order well in advance, you may be waiting for 3 or more weeks for your stuff to actually be delivered! I always get anxiety ones my payment has been submitted because I simply have no idea when or if my order will arrive. The carrier evri used by fishdeal is useless and I think hurting the business. After 3 week I still await my order. I'm highly unlikely to use fishdeal again purely for this reason.
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7 Aug 2023
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Disappointing that the two fluorocarbon leaders/ traces were omitted from the advertised deal….. even though they were refunded.
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29 Jul 2023
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products are good but the one product i needed to return despite several requests could not get the company to send the nessesary paperwork in time.
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18 Jul 2023
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Unhappy
Order took to long. No communication unless I followed up. Package came and rod wasnt even properly packaged against breakage. Reel box was so damaged from improper packaging i had to throw it away. Fishdeal also stick with Evri couriers which is a total disaster. Again my package was delivered to the wrong address and I had to go look for it
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
Of course we will always find a solution for you as we want our customers to be happy with their order and us.
If you decide to give us a new opportunity in the future, please contact our team and they will fix something for you for the inconvenience.
Kind regards,
Team Fishdeal
18 Jul 2023
Verified review
Good service just that the item did not arrive as it got lost in the post, I had a full refund ASAP
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17 Jul 2023
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Still waiting…
Ordered from them online specifically as stated fast shipment 3 to 5 days. Still haven't received items even after chase up and a second promise of items being with me by end of week (last week!) Evri still saying they haven't even received them yet.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
16 Jul 2023
Verified review
Delivery took so long even though it say fishdealuk ,my order came from the Netherlands?
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Since we are based in the Netherlands, all orders are shipped from our warehouse in Vianen, UT.
Kind regards,
Team Fishdeal.
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