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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
I've ordered two items from Fishdeal and neither orders went well. I first ordered two Umbrellas which were a very good price and a good quality, but instead of the 2 to 5 days delivery promised, it took two weeks to get to me. Fishdeal did say that it was down to the courier DPD who were having delivery problems so I gave Fishdeal the benefit of the doubt. My second order was for a Landing Net Pole. The stock level showed one in stock which I ordered immediately. Expecting it to be delivered again with 2 to 5 days I then received an e-mail 4 days after I ordered it saying that due to a stock error it was no longer in stock. Fishdeal offered a similar replacement Pole or a refund which I accepted which was deposited into my bank within 24 hours which was good. So, whilst I have been a bit unlucky with my orders, Fishdeal's prices seem to be very competitive and I would still consider buying from them again, but don't expect any order to be received within the 2 to 5 days as they promise!
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17 Nov 2023
Verified review
great company and costumer service is good . My only reason for not giving 5 stars is because it is based in Europe delivery times can vary
great company and costomer
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15 Nov 2023
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Great product, reasonable delivery time and ok price
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14 Nov 2023
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
We have noticed that you given us a low score. We would like to know the reason of this so that we can work on improving for the future.
Kind regards,
Team Fishdeal
13 Nov 2023
Verified review
Great product but absolutley no instructions with it , struggled to put the fishing bivvy up without those instructions eventually did it , but would have liked some instructions
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12 Nov 2023
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6 Nov 2023
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Butt and tip protectors arrived quite quickly but postage was in the high side.
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6 Nov 2023
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5 Nov 2023
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4 Nov 2023
Verified review
Better delivery
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for leaving a review.
We have looked into this situation and we see that our customer service team solve the problem regarding the delivery by sending you a new parcel.
Did everything go well with the second delivery?
Kind regards,
Team Fishdeal.
3 Nov 2023
Verified review
Poor packaging!
Goods were sent from abroad, so, not from the UK. The fishing rod arrived in a mangled box, and I was most concerned that the rod may have been damaged in the long transit - fortunately it was not. A sturdy tube would have been a far better package option, and I would be concerned about buying any delicate items from this company again.
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29 Oct 2023
Verified review
Make the postage faster or put better days on your site 2-5 days never 7 to 12 days is more like it
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28 Oct 2023
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A UK based website is a bit misleading as they are in fact in Holland. But that said the delivered on price. And communication with them wasn’t all bad. I will shop there again in the future. But will order well in advance of when I need/want my items.
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27 Oct 2023
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My order didn’t arrive even though according to DPD it was delivered to my address, it wasn’t and after waiting 4 weeks for it to arrive I’m very disappointed to say the least.
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25 Oct 2023
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Very slow delivery in Holland much better once arrived in England
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23 Oct 2023
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22 Oct 2023
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Everything
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22 Oct 2023
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Change size is difficult.
Not very friendly costumer service.
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19 Oct 2023
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I ordered a item on the 04/10 and I am still waiting spoke with customer service they said they would send out another still not received it they say 3/5 days maximum for delivery
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