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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
The rod rack I ordered was not as described or as pictured. My request for a refund was ignored.
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13 Sept 2023
Verified review
I've made two orders so far and none of them was delivered!
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12 Sept 2023
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9 Sept 2023
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Prices are brilliant but delivery takes a while it states 2 to 5 working days I'm still waiting after 10 days
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9 Sept 2023
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Slow dispatch
It took them 4 working days to buy a tracking number. Poor packaging as well. I've had items coming from China arriving in a similar timeframe.
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6 Sept 2023
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Sent completely wrong item to what I ordered
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4 Sept 2023
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Very poor service. Item was apparently shipped 16 days ago. I've checked with the courier and they haven't even received the item yet. I've had no update to explain why there is a delay in this transaction.
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14 Aug 2023
Verified review
ordered ultimate 3 rod pod, didn't come with back rests, so ordered them. as it was a 3 rod pod, seem to me the back rest to accompany the rodpod would also come in 3's. had many discussions with one staff member who fin ally came up with I only ordered 1, why would I do that for 3 rods. No common sense, if they came singly that should have been made clear.
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11 Aug 2023
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Not yet received order purchased on 28/7/23 so cannot rate
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8 Aug 2023
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Delivery time to the UK is absolutely shocking
I've ordered from here few times now. I find they have good products and at reasonable prices. The issue is delivery! If you live in the UK and order something from fishdeal make sure you order well in advance, you may be waiting for 3 or more weeks for your stuff to actually be delivered! I always get anxiety ones my payment has been submitted because I simply have no idea when or if my order will arrive. The carrier evri used by fishdeal is useless and I think hurting the business. After 3 week I still await my order. I'm highly unlikely to use fishdeal again purely for this reason.
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7 Aug 2023
Verified review
Disappointing that the two fluorocarbon leaders/ traces were omitted from the advertised deal….. even though they were refunded.
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6 Aug 2023
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Late postage, item sent was wrong,messed about trying to return item still trying.
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5 Aug 2023
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Very bad customer service and do not deliver in the time they say.
Very bad company would not recommend
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31 Jul 2023
Verified review
Very slow delivery
I can't really say alot because after 2weeks of waiting for my delivery I cancelled it and got my money back, at fishdeal.co.uk, but the delivery was coming on a very slow boat from Netherlands,
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29 Jul 2023
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products are good but the one product i needed to return despite several requests could not get the company to send the nessesary paperwork in time.
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29 Jul 2023
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Quility of product was very poorly. Rivets had fallen out of drill holes.
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25 Jul 2023
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Products didn't arrive in uk after two weeks. Terrible communications and service.
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Answer by fishdeal.co.uk
26 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
25 Jul 2023
Verified review
Very poor, failed to deliver my order
Not a UK based company. My items were shipped twice from Europe, both times failing and were returned to sender. I gave up and got a refund.
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Answer by fishdeal.co.uk
26 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
21 Jul 2023
Verified review
try contacting customers and explaining why their order was cancelled before just issuing a refund with no explanation as to why and no reply to customers queries i have spent £100s on you fishing stuff but i can safely say i will not be spending an other penny on your website
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Answer by fishdeal.co.uk
26 Jul 2023
Hi,
Thank you for your review.
We sorry to hear you have had a bad experience with us.
We have reviewed this situation and we see that our team contacted you on July 13th informing you about the reason why the order was cancelled and refunded.
We also see that you contacted them asking about the order on the 14th and they replied to your email on the 17th explaining that they sent you the email on the 13 and added the explanation once again.
Until now, those emails have not received any reply from your side.
Can you tell us if you received any of our team's emails?
Kind regards,
Team Fishdeal
19 Jul 2023
Verified review
My delivery are allways held up or sent back nothing arrives on time
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Answer by fishdeal.co.uk
26 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
However, we are doing our best to fix these situations. We see that so far our customer service team has helped in good you inform.
We will keep working hard to clear all the delays and be able to go back to normality.
Kind regards,
Team Fishdeal
Kind regards,
Team Fishdeal.
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