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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Delivery was very slow I know it is Christmas but the time the product spent in the Netherlands was excessive. There was no updates from Fishdeal until I started chasing. The only information was it had been shipped in the Netherland but not received by Evri over a period of 2 weeks. When i chased it came very quickly. Packaging was poor 4 bank sticks and a reel in its unprotected box in a low quality cardboard box with no packing not even some old newspaper. The outer box already had an hole in it I suspect from the bank sticks moving around its a wonder the whole thing had not disintegrated.
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22 Dec 2023
Verified review
Mail order fishing site that fails to make order delivery????
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear you have had issues with the delivery.
Unfortunately, couriers often send back parcels to us due to damage, missing labels lost in transport and/or other issues with the parcels. Sadly they do not notify us of this and we only know of this when you contact us.
We are already in talks with the couriers to find a way of them contacting us about this and clarifying the reasons for returning the parcel so that we can help our customers correctly.
Kind regards,
Team Fishdeal.
21 Dec 2023
Verified review
Not yet received my order , which was ordered on 9th December
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear you had problems with the delivery of the parcel.
We see that you placed your order on the 7th and we gave to the courier on the 8th. Until that moment we did everything we could to ship the parcel for the delivery on time. Sadly, the courier was dealing with delays consequence of the Black Friday season and the parcel was tock at their depo.
When you contacted and started an investigation with the courier to find the best solution for you. However, this investigation is still open and the courier has not to given a solution yet.
We see that our customer service has helped you with a full refund of the order.
We are in constant communication with the courier and further measurements will taken in the future to avoid this from happening.
Kind regards,
Team Fishdeal.
16 Dec 2023
Verified review
Broken ring because of poor packaging
Package your products correctly
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear that your delivery was damaged.
Sadly, it is well known that couriers are not careful enough with the parcels during transport.
We see that you returned the parcel and we gave you a full refund for it.
We have also contacted the courier and raise a claim to try to avoid these issues in the future.
Kind regards,
Team Fishdeal.
16 Dec 2023
Verified review
I'm still waiting for my item. 2 weeks!!!
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
How annoying to hear that your parcel was delivered with a delay.
You places the order on the December 2nd and we gave to the courier on the 3rd. Unfortunately, the courier had delays as consequence of the Black Friday season and this affected the delivery times.
Sadly we also depend on the couriers to deliver the orders and if they have delays, there is nothing we can do about this.
We will keep working to have a better a communication when this cases happen.
Kind regards,
Team Fishdeal.
14 Dec 2023
Verified review
Packaging was terrible when arrived.
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12 Dec 2023
Verified review
Didn't have the stock this time although it was on the web site.
Been excellent before with previous purchases
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11 Dec 2023
Verified review
because you said delivery was 2-5 days, its now nearly 3 weeks and its in Holland.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
We have looked into this case and we see that your order was delayed by the courier due to the Black Friday season.
While our delivery times are 2-5 working days, unfortunately we also depend on the courier to deliver on time and if they have unexpected delays, then this affects the delivery times.
Sadly the couriers do not contact us t let us know of these delays and therefore w e cannot contact our customers with this information.
We of course will keep working on finding a solution to this and try to avoid in the future.
Kind regards,
Team Fishdeal.
11 Dec 2023
Verified review
Slow response to shipping the order
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9 Dec 2023
Verified review
Order got it with in a week 🙌
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9 Dec 2023
Verified review
Nothing comes to mind. But I have unsubscribed cos I have run out of cash and maxed my cards. So bye bye!
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8 Dec 2023
Verified review
Order taken 2 weeks to arrive. Only half the order sent. Other half sent separately although 4 of the same items and no communication to advise of this.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
When an order cannot be sent in one parcel, we split the order in 2 or more orders to avoid damage to the products or parcel. When this is done, you receive an email for each parcel shipped and its tracking information.
We also ship them at the same time, however, it is possible the courier separates them during the shipping process, therefore, they could be delivered at different moments.
Kind regards,
Team Fishdeal.
8 Dec 2023
Verified review
Order still not received c
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
We have taken a look into your order and after starting an investigation with the courier, we sent you as second parcel.
Did everything went well with the second parcel?
Kind regards,
Team Fishdeal.
7 Dec 2023
Verified review
Label ALL item boxes
2 item boxes sent only one labeled and shown on delivery
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
When an order cannot be shipped in 1 parcel, we split the order in 2 or more orders. Then you receive two different messages with the corresponding tracking.
Did you not receive the 2 emails with the tracking information?
Kind regards,
Team Fishdeal.
7 Dec 2023
Verified review
Paid for item not in stock no refund as of yet
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
We have looked into this case and we found that our team placed the refund for the product on the same day you requested it.
Normally refunds can take around 24-48 hours to be back in your account, however, if weekends or holidays are in between, then the refund can take a little longer.
Kind regards,
Team Fishdeal.
5 Dec 2023
Verified review
My product was broken on delivery poor customer service.
My product was broken on delivery. I responding with email regarding a new product. No body has got back to me with my broken item.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for leaving us a review.
We have looked into the case of your order and we see that our team solved this by doing a refund of the damaged product.
We also see that you contacted us via our guarantee form. This messages are normally taken care off within 24-36 hours of filing the guarantee claim.
Kind regards,
Team Fishdeal.
19 Nov 2023
Verified review
The item looks good and a lot bigger than expected. Delivery was bad, and the box was sodden wet. I had to put the calander on radiator to dry out. He was very rude and said sorry the van was flooded!!! Wouldn't use again.
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15 Nov 2023
Verified review
Very Poor Courier
The problem with using Fishdeal is their courier choice. It is worth noting that goods come from mainland Europe. The courier they use is Hermes/Evri who from experience are very poor. My first order went missing, probably stolen. The replacement order some two weeks later arrived in a very battered and selotaped up box. I think I will have to stick to UK based online retailers in future. You also have to spend £100 for free pp. Their customer service is very good though, which is what you want when things go missing.
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14 Nov 2023
Verified review
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
We have noticed that you given us a low score. We would like to know the reason of this so that we can work on improving for the future.
Kind regards,
Team Fishdeal
12 Nov 2023
Verified review
My second package was delayed. And when it arrived the box was all torn and broken. Fortunately the contents were ok.
I assume that the shipping company lost track of the parcel.
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