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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Ordered fishing suit 3 weks ago still not received it. Never kept up to date with what is going on very poor.
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Answer by fishdeal.co.uk
15 May 2023
Hi,
Thank you for your review.
We are sorry to hear the parcel ha snot been delivered yet.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If the parcel is not with you after 14 working days from the date you place the order, pleas contact our team to start an enquire with the courier and look for a solution.
Kind regards,
Team Fishdeal.
13 May 2023
Verified review
Would have given zero if I could
Emailed fishdeal 10 days after I placed the order, to say the parcel had been sitting in Evri's depot for 6 days and hadn't been scanned or moved since,fishdeals response was that they needed to leave it another 2 days to contact evri ,emailed fishdeal after 2 days to say it still hadn't arrived and still hadn't been scanned,since then ive had no response from fishdeal or parcel received ,I have emailed fishdeal everyday for the last 3 days asking for them to respond but I've had nothing .I would not recommend buying from this company and I would have never placed the order if I knew they used Evri,as they are by far the worst courier in th UK.
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Answer by fishdeal.co.uk
15 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
Part of the process, is to contact the couriers and get more information regarding the parcel so then we can find the best solution. This sometimes take between 10-14 working days depending in the courier.
Of course we will always find a solution for you as we want our customers to be happy with their order and us.
If you decide to give us a new opportunity in the future, please contact our team and they will fix something for you for the inconvenience.
Kind regards,
Team Fishdeal
13 May 2023
Verified review
No delivery
No deliver, then delayed delivery, still no delivery.
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Answer by fishdeal.co.uk
15 May 2023
Hi,
Thank you for your review.
We are sorry to hear the parcel ha snot been delivered yet.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If the parcel is not with you after 14 working days from the date you place the order, pleas contact our team to start an enquire with the courier and look for a solution.
Kind regards,
Team Fishdeal.
13 May 2023
Verified review
Ordered item on the 5th May still no delivery and they don't know where item is ????? .so if your ordering items be prepared for a long wait
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Answer by fishdeal.co.uk
15 May 2023
Hi,
Thank you for your review.
We are sorry to hear the parcel ha snot been delivered yet.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If the parcel is not with you after 14 working days from the date you place the order, pleas contact our team to start an enquire with the courier and look for a solution.
Kind regards,
Team Fishdeal.
8 May 2023
Verified review
Shipment not delivered
I want a refund to my paypal. I bought a few times on your site but waiting three weeks for a stroller is too much.
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Answer by fishdeal.co.uk
9 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If you have mot yet connected our team, we invite you to send an email to our customer service team to fix this for you.
Kind regards,
Team Fishdeal
5 May 2023
Verified review
Built and marketed on a subterfuge.
They use an English name and have a .uk website but they are based in The Netherlands. Delivery times to the U.K. are derisory I ordered on the 22nd of April and am still waiting! (05/05/2023). If they were honest I might not be so scathing but they are not.
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Answer by fishdeal.co.uk
5 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
Part of the process, is to contact the couriers and get more information regarding the parcel so then we can find the best solution. This sometimes take between 10-14 working days depending in the courier.
Of course we will always find a solution for you as we want our customers to be happy with their order and us.
If you have not already contacted our team, please do so so that they can start enquiring with the courier about your shipment.
You can also find all our information regarding where are we based in our terms that you read and accept before placing the order.
We apologise for any misunderstanding regarding our location.
Kind regards,
Team Fishdeal
2 May 2023
Verified review
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Answer by fishdeal.co.uk
2 May 2023
Hi,
We have noticed that you given us a low score. We would like to know the reason of this so that we can work on improving for the future.
Kind regards,
Team Fishdeal
30 Apr 2023
Verified review
My first ever order was damaged and my second order had parts missing. I think coming from Holland, I believe is too far and liable to interference/damage along the way.
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Answer by fishdeal.co.uk
1 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers to deliver in good form.
If you decide to give a new opportunity in the future, please contact our team via email for a compensation for the inconvenience.
Kind regards,
Team Fishdeal
27 Apr 2023
Verified review
Its a 3 weeks sińce I order a reel and still didn't get it. First and last order at fishdeal
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Answer by fishdeal.co.uk
28 Apr 2023
Hi,
Thank you for your review.
We are sorry to hear your parcel has not been delivered. From our side, we try our best to send the order as soon as possible. Unfortunately, if the courier has issues doing transportation, they do not let us know and we only know a parcel is delayed when the customer contacts us.
Please get in contact with our customer service team to find a solution to this situation as soon as possible.
Kind regards,
Team Fishdeal
24 Apr 2023
Verified review
Poor service item never arrived still trying to get a refund 1 month later
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Answer by fishdeal.co.uk
26 Apr 2023
Hi,
Thank you for your review.
We are sorry to hear you have had issues in our site.
If not already fixed, please contact our customer service team to fix this as soon as possible since the waiting time without delivery of 21 working days has passed.
Kind regards,
Team Fishdeal
22 Apr 2023
Verified review
Deliver the stuff someone orders helps
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Answer by fishdeal.co.uk
24 Apr 2023
Hi,
Thank you for your review.
We are sorry to hear you are having a bad experience with us.
We invite you to contact our customer service team if something has gone working with your order. They will work on finding a solution for you.
Kind regards,
Team Fishdeal
21 Apr 2023
Verified review
Very bad place to buy I ordered over 2 weeks my product haven arrived yet
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Answer by fishdeal.co.uk
24 Apr 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers to deliver on time and unfortunately, the last month, the courier had a lot of delays at their depo causing delays of at least 7 working days.
We invite you to contact our customer service team to find a solution for you.
Kind regards,
Team Fishdeal
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