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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
My first ever order was damaged and my second order had parts missing. I think coming from Holland, I believe is too far and liable to interference/damage along the way.
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Answer by fishdeal.co.uk
1 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers to deliver in good form.
If you decide to give a new opportunity in the future, please contact our team via email for a compensation for the inconvenience.
Kind regards,
Team Fishdeal
3 Oct 2023
Verified review
Sizes are too small ordered 3xl and now as to loose weight to get into winter suit other than sending back and messing about he's only 2xl would need 4xl
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8 Dec 2023
Verified review
Order taken 2 weeks to arrive. Only half the order sent. Other half sent separately although 4 of the same items and no communication to advise of this.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
When an order cannot be sent in one parcel, we split the order in 2 or more orders to avoid damage to the products or parcel. When this is done, you receive an email for each parcel shipped and its tracking information.
We also ship them at the same time, however, it is possible the courier separates them during the shipping process, therefore, they could be delivered at different moments.
Kind regards,
Team Fishdeal.
9 Sept 2023
Verified review
Slow dispatch
It took them 4 working days to buy a tracking number. Poor packaging as well. I've had items coming from China arriving in a similar timeframe.
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21 May 2023
Verified review
You could give better information when asked where goods are 10 days all you said was its been shipped last purchase from me thats all folks
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Answer by fishdeal.co.uk
22 May 2023
Hi,
Thank you for your review.
We are sorry to hear you have had a problem in your order.
When our customers contact us for information about their parcels, we can only see part of the tracking information of the parcel. Once the parcel has left the courier's depo, w scan no longer see anymore data until it arrives in the destination country. Therefore, if the parcel takes longer than expected, we also do not see the whereabouts of the parcel.
From our side, we do our best to give the best and correct information regarding shipped parcels, however, only the courier has the system to check all this data.
Kind regards,
Team fishdeal.
7 Aug 2023
Verified review
Disappointing that the two fluorocarbon leaders/ traces were omitted from the advertised deal….. even though they were refunded.
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14 May 2023
Verified review
Fishing suit
Ordered fishing suit 3 weks ago still not received it. Never kept up to date with what is going on very poor.
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Answer by fishdeal.co.uk
15 May 2023
Hi,
Thank you for your review.
We are sorry to hear the parcel ha snot been delivered yet.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If the parcel is not with you after 14 working days from the date you place the order, pleas contact our team to start an enquire with the courier and look for a solution.
Kind regards,
Team Fishdeal.
1 Oct 2023
Verified review
Slow delivery.
Returns have to be sent over seas and the buyer loses money by having to cover postage costs.
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7 Dec 2023
Verified review
Label ALL item boxes
2 item boxes sent only one labeled and shown on delivery
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
When an order cannot be shipped in 1 parcel, we split the order in 2 or more orders. Then you receive two different messages with the corresponding tracking.
Did you not receive the 2 emails with the tracking information?
Kind regards,
Team Fishdeal.
7 Oct 2023
Verified review
Delivered to the wrong address again
Wrong details on delivery note
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22 Oct 2023
Verified review
Change size is difficult.
Not very friendly costumer service.
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16 Jun 2023
Verified review
Got my second order a repeat of first order so well done. 50/50
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
We have noticed that you given us a low score. We would like to know more about the reason of this so that we can work on improving for the future.
We would also like you to contact our team to possibly get some compensation for the inconvenience.
Kind regards,
Team Fishdeal
6 Sept 2023
Verified review
Sent completely wrong item to what I ordered
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4 Nov 2023
Verified review
Better delivery
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for leaving a review.
We have looked into this situation and we see that our customer service team solve the problem regarding the delivery by sending you a new parcel.
Did everything go well with the second delivery?
Kind regards,
Team Fishdeal.
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