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myshop.co.uk
Reviews:

406 reviews in the last 12 months3,896 total reviews  

4.68
Excellent

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Top positive review

26 Nov 2023
 Verified review
Couldn’t find these local so decided to try online, reasonably priced, reasonable delivery in comparison to some sites & fast delivery. Very pleased

Top negative review

8 Dec 2023
 Verified review
I purchased order MY67935 on line which has been correctly delivered. but, when on line and completing my order, when it came to the payment I was given no screen to chose which card I wanted to use but your system took the money out of my business account, which I may have used before. This is embarrassing and I want to find a way so this does not happen again. Please could someone call me on 07848 451863 to discuss the matter? Thanks. 8Dec23
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Reviews for myshop.co.uk

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13 Mar 2024
 Verified review
Still waiting for my order
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Answer by myshop.co.uk
5 hours ago
Thanks for the feedback. We sincerely apologise for any inconvenience this has caused you. We can see that you have already collected the parcel we have sent you as a replacement for your original order that was damaged in transit. Best wishes, myShop Customer Support
15 Feb 2024
 Verified review
Product a no show, no information, total lack of response to queries,
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Answer by myshop.co.uk
19 Feb 2024
Thanks for your feedback. We've been responsive to your emails and provided answers to your queries. And as previously advised, your original order was fulfilled with the stock and successfully dispatched from our warehouse on the 8th of February. Sometimes parcels that are placed on the pallet for collection from the courier can become lost at the Evri fulfilment centre before it is scanned into their network, it is an unfortunate but common issue. Most times the parcel is found and scanned in and will still be delivered to the customer. However, if there has been a period of 7 days since dispatch, we consider the parcel lost. Since your order was dispatched, we have received other orders of the sponge, due to this we are now out of stock of the item so we were unable to offer a replacement. To resolve this matter, we issued a full refund, which I can see you replied to a notification of. We would never knowingly or intentionally mislead a customer, furthermore, we have lost money on the missing parcel and are unable to claim this back from the courier, so this scenario is the possible outcome for us retailers. If we were unable to fulfil your order we would not have dispatched it, but this was not the case. Best wishes, myShop Customer Support.
21 Jan 2024
 Verified review
I purchased an product which never arrived and late communication regarding the products.
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Answer by myshop.co.uk
13 Feb 2024
Thanks for your feedback. We promptly cancelled your order upon receiving your message and tried reaching out to you regarding the incomplete delivery address. Unfortunately, our warehouse operates only on weekdays, so we couldn't dispatch the order when you provided the updated delivery address over the weekend. We sincerely apologise for any inconvenience this may have caused. Best wishes, myShop Customer Support
6 Jan 2024
 Verified review
You’ve asked a question even though the item that l ordered has not yet been delivered.
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Answer by myshop.co.uk
11 Jan 2024
Thanks for your feedback. I have looked into this for you and I can see your order was placed before our warehouse closed for Christmas. Our emails asking for feedback were timed for our usual SLA's I'm afraid. We sincerely apologise for the confusion caused but hope you are pleased with your order that arrived within the estimated delivery period. Best wishes, myShop Customer Support
9 Jan 2024
 Verified review
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8 Dec 2023
 Verified review

Order MY67935 payment error on line

I purchased order MY67935 on line which has been correctly delivered. but, when on line and completing my order, when it came to the payment I was given no screen to chose which card I wanted to use but your system took the money out of my business account, which I may have used before. This is embarrassing and I want to find a way so this does not happen again. Please could someone call me on 07848 451863 to discuss the matter? Thanks. 8Dec23
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Answer by myshop.co.uk
22 Dec 2023
Thanks for your feedback. Our payment system asks customers to fill in their card details manually. However, if you have chosen to use shop pay, an autofill service, this may have caused this issue. We would encourage you to contact shop pay for further advice on this issue. Best wishes, Katrine myShop Customer Support
4 Dec 2023
 Verified review
Have not recieved my cans of orange yet
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Answer by myshop.co.uk
22 Dec 2023
Thanks for your feedback. I can see your order was successfully delivered on the 4/12/23 at 5pm. We hope you enjoy the drinks. Best wishes, myShop Customer Support
12 Oct 2023
 Verified review
Goods were perfect as per our expectations. The courier was some corner shop company who left the goods on the driveway not realising that anybody can steal that. Fortunately my neighbour saw it and picked it up. We had a huge sign to say if we are not home kindly drop it to number 5. Totally ignored the sign. Kindly use better responsible couriers. Thanks.
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23 Sept 2023
 Verified review

Fair but packing could be improved

The prices are fair but the two boxes of washing powder order suffered in transit and spilt at the end folds losing some powder. Packing seemed ok so could be rough handling? I would buy again though as overall they were good from initial purchase to end delivery
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Answer by myshop.co.uk
10 Oct 2023
Thanks for your feedback. We apologize for any inconvenience caused. We prioritize secure packaging for all orders and will use your feedback to enhance our handling process. We would encourage our customers to contact us directly so we can resolve any issues caused in transit. Best wishes, myShop Customer Support
29 Sept 2023
 Verified review
Payment has been taken on 23rd 09 2023 Contacted on the 26th 09 2023 saying order was dispatched and the nothing since. I have tried to contact via email but have received on response as of yet. Feel very let down.
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Answer by myshop.co.uk
10 Oct 2023
Thanks for your feedback. We're sorry to hear you are unhappy with the level of service you received. We previously responded to your correspondence regarding your order with further tracking details. Having checked the tracking, we can see it was delivered successfully within the standard delivery timeframe. Best wishes, myShop Customer Support
1 Nov 2023
 Verified review
I HAVE RATED THIS VERY POOR BECAUSE WE STILL HAVENT RECEIVED THE ORDER PLACED 24TH OCTOBER NPOR00024395 FOR 240 TUBS NEUTRADOL BIN POWDER 350G PLEASE ADVISE WHEN YOU ARE DELIVERING THE GOODS
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Answer by myshop.co.uk
3 Nov 2023
Thanks for your feedback. I have looked into this for you and i can see your order was delivered on the 1st of November. The tracking advised they attempted delivery earlier in the week but there was no one in to receive the parcel. We apologise for the delay in receiving your goods but hope you are happy with the products. Best wishes, myShop Customer Support
26 Apr 2023
 Verified review

Needs more transparency on goods

Didn't realise what I was buying had just gone out of best before date. Could have been made clear, then I would not have bought as much!
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Answer by myshop.co.uk
26 Apr 2023
Thanks for your feedback. We're sincerely sorry about the issue with the product. The date was shown in the listing, however, we appreciate your position and have updated our website to make it as clear as possible. Please contact us if you would like to return the products. We apologise again, for any confusion and hope this experience won't deter you from shopping with us again in the future. Best wishes, myShop Customer Support
4 Sept 2023
 Verified review
mate I pay 8 quid for delivery and u haven't even delivered it yet after abt a week
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24 May 2023
 Verified review

Order cancelled.

Took ages to tell me they couldn't supply the goods I had ordered and paid for.
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Answer by myshop.co.uk
7 Jun 2023
Thanks for your feedback. Unfortunately, our remaining stock was damaged, we were trying to procure some more stock to fulfil your order but we were unsuccessful. We sincerely apologise for any inconvenience this may have caused. Best wishes, myShop Customer Support
23 Oct 2023
 Verified review
the box was split. I messaged about this but I have not received a reply.
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12 Sept 2023
 Verified review

Poor delivery

Delivery takes up to 7 days. Other online purchases usualy in 1/2 days
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Answer by myshop.co.uk
10 Oct 2023
Thanks for your feedback. We apologise for not meeting your delivery speed expectations. Having checked the tracking, we can see it was delivered successfully within the standard delivery timeframe. You can find our standard and express shipping times on our website under "Delivery Information". You may use the direct link below for convenience. https://myshop.co.uk/pages/delivery-information Best wishes, myShop Customer Support
2 Aug 2023
 Verified review
I am still waiting for delivery. So cannot comment yet.
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Answer by myshop.co.uk
9 Aug 2023
Thanks for your feedback, I can see your order was successfully delivered after you left us this message. We hope you enjoy the products and apologise for any confusion surrounding delivery. Best wishes, myShop Customer Support
DP
Darren P.
Northampton
6 May 2023
 Verified review
Item description and pricing changed after order.
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Answer by myshop.co.uk
7 Jun 2023
Thanks for your feedback. The item pricing di not change. However there was an error in the title that advised a full case of chocolate for 50p rather than one individual bar. We sincerely apologise for the confusion and did offer to remove it from your order. We hope enjoy the chocolate and this experience won't deter you from shopping with us in the future. Best wishes, myShop Customer Support
30 Apr 2023
 Verified review
Change to Royal Mail my order took far to long
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12 Oct 2023
 Verified review
Haven't received my order yet its been 5 days
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