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myshop.co.ukReviews

: 3,284Excellent

4.76

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certified since: 10/08/2022
updated on: 18/08/2022
myshop.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 10/08/2022
updated on: 18/08/2022
myshop.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At myshop.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for myshop.co.uk

385 verified reviews in the last 12 months

3,284 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
This was my first order and I was attracted by the very good prices, but wary that that might mean the service was poor or items substandard. But I was really impressed, everything arrived quickly, much better packed than many of the better known stores and all the items were exactly as pictured and very good quality. I will be shopping here regularly. The only thing that could be better is more variety of stock (please!)
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the most relevant critical review


5 months ago
Ordered: FERRERO ROCHER GRAND 125G "A delicious milk chocolate shell with hazelnut pieces, containing two Ferrero Rocher inside." - It was empty! Just a small hollow chocolate shell with no Ferrero rochers inside! Very disappointing and an embarrassing gift to give. I don't understand what happened, did they send a different product or did I get a dud? Waste of money. £8 including postage for 100g of chocolate shell. Would not shop here again or recommend to others.
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Reviews for myshop.co.uk

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(1)
 Verified review
16 days ago
In todays market, you expect your goods to be delivered within a few days, i'm afraid the delivery process is far below what I would expect today. I would normally expect my goods to be delivered, on Friday or Saturday, they were in fact delivered Monday afternoon. Now maybe not all MYSHOP's fault, but I have always had delivery problems with Hermes, or whatever they call themselves now, still terrible service. Regards A regular customer
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 Verified review
2 months ago
I ordered the items on the 15th and they weren`t dispatched until the 21st, 6 days to dispatch them, granted one day was lost due to them checking my address was correct, it then took 6 days to deliver them as they didn`t arrive until the 27th but the annoying thing is they sent an email requesting a review 5 days before they arrived. So in total 12 days to get a few bars of chocolate.
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Answer by myshop.co.uk
2 months ago
Thank you for your feedback. We're sorry to hear you're disappointed in the delay with your parcel. Unfortunately, when an incorrect address is given it delays dispatch, as the processing of the address change has a knock on effect. We sincerely apologise for any inconvenience caused and hope this experience won't deter you from shopping with us again. Best wishes, myShop Customer Support
 Verified review
2 months ago
Sadly couldn't fulfill my order, despite their site saying they had the stuff but didn't. Got a phone call five days after placing my order and agreed to a part of the order which arrived three day later a full week after placing the order and still awaiting the credit for the unfulfilled part of the order. Not a terribly good show to be honest.
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 Verified review
3 months ago
I ordered a pair of soothers, they were advertising them in green and purple but when I received the order they had sent me a green and grey which was very disappointing.
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Answer by myshop.co.uk
3 months ago
Thank you for your feedback. We're sorry to hear you are disappointed with your order. We have messaged you privately to resolve this matter. Best wishes, myShop Customer Support
 Verified review
4 months ago
Still haven't received order so can't comment
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Answer by myshop.co.uk
3 months ago
Thank you for your feedback. We can see your order was successfully delivered on the estimated delivery date. We hope you enjoy the products! Best wishes, myShop Customer Support
 Verified review
5 months ago
i paid for express delivery and it took nearly a week to receive my order a bit expensive 4 normal delivery !!!
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Answer by myshop.co.uk
3 months ago
Thank you for your feedback. We're sincerely sorry about your experience. Unfortunately there was a delay with our delivery partner. We have messaged you privately to resolve this matter. Best wishes, myShop Customer Support
 Verified review
8 months ago 
you need to pack items better because two of my air fresheners caps were broken off
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Answer by myshop.co.uk
7 months ago
Thank you for your feedback. We're very sorry to hear about the condition the products arrived in. All of our products are handled with care in the warehouse. However, as you have confirmed, once they are in transit we no longer have control over their handling. Best wishes, myShop Customer Support
 Verified review
7 months ago
Free postage for orders over a certain price say £30.00.
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Answer by myshop.co.uk
7 months ago
Thank you for your feedback. We appreciate all suggestions on improvements of our services. We are considering an option like this in the future, so be sure to keep an eye on our website and signed up for our email updates! Best wishes, myShop Customer Support
 Verified review
10 months ago
ndition co good in arrived products
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Answer by myshop.co.uk
7 months ago
Thank you for your feedback. We're sincerely sorry to hear there was an issue with your order. We have messaged you privately to resolve this matter. Best wishes, myShop Customer Support
 Verified review
9 months ago
Good deliver but to expencive
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Answer by myshop.co.uk
7 months ago
Thank you for your feedback. We're sorry to hear you're disappointed in the cost of your order. Here at myShop we aim to keep our prices as competitive as possible. We can see the product you purchased was cheaper than all major supermarkets. We review our pricing regularly. So be sure to keep your eye on our website for more deals! Best wishes, myShop Customer Support
 Verified review
9 months ago
It takes along time to arriv
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Answer by myshop.co.uk
7 months ago
Thank you for your feedback. We're sincerely sorry for the delay with your parcel. Unfortunately, during the Christmas period, most couriers experienced major delays. We apologise again, for any inconvenience caused and hope this won't deter you from shopping with us in the future. Best wishes, myShop Customer Support