I purchased order MY67935 on line which has been correctly delivered. but, when on line and completing my order, when it came to the payment I was given no screen to chose which card I wanted to use but your system took the money out of my business account, which I may have used before. This is embarrassing and I want to find a way so this does not happen again. Please could someone call me on 07848 451863 to discuss the matter? Thanks. 8Dec23
I purchased order MY67935 on line which has been correctly delivered. but, when on line and completing my order, when it came to the payment I was given no screen to chose which card I wanted to use but your system took the money out of my business account, which I may have used before. This is embarrassing and I want to find a way so this does not happen again. Please could someone call me on 07848 451863 to discuss the matter? Thanks. 8Dec23
Report review
Answer by myshop.co.uk
22 Dec 2023
Thanks for your feedback. Our payment system asks customers to fill in their card details manually. However, if you have chosen to use shop pay, an autofill service, this may have caused this issue. We would encourage you to contact shop pay for further advice on this issue.
Best wishes,
Katrine
myShop Customer Support
23 Sept 2023
Verified review
Fair but packing could be improved
The prices are fair but the two boxes of washing powder order suffered in transit and spilt at the end folds losing some powder. Packing seemed ok so could be rough handling?
I would buy again though as overall they were good from initial purchase to end delivery
Report review
Answer by myshop.co.uk
10 Oct 2023
Thanks for your feedback.
We apologize for any inconvenience caused. We prioritize secure packaging for all orders and will use your feedback to enhance our handling process.
We would encourage our customers to contact us directly so we can resolve any issues caused in transit.
Best wishes,
myShop Customer Support
12 Sept 2023
Verified review
Poor delivery
Delivery takes up to 7 days. Other online purchases usualy in 1/2 days
Report review
Answer by myshop.co.uk
10 Oct 2023
Thanks for your feedback.
We apologise for not meeting your delivery speed expectations. Having checked the tracking, we can see it was delivered successfully within the standard delivery timeframe.
You can find our standard and express shipping times on our website under "Delivery Information". You may use the direct link below for convenience.
https://myshop.co.uk/pages/delivery-information
Best wishes,
myShop Customer Support
2 Aug 2023
Verified review
I am still waiting for delivery. So cannot comment yet.
Report review
Answer by myshop.co.uk
9 Aug 2023
Thanks for your feedback, I can see your order was successfully delivered after you left us this message. We hope you enjoy the products and apologise for any confusion surrounding delivery. Best wishes, myShop Customer Support
4 Dec 2023
Verified review
Have not recieved my cans of orange yet
Report review
Answer by myshop.co.uk
22 Dec 2023
Thanks for your feedback. I can see your order was successfully delivered on the 4/12/23 at 5pm. We hope you enjoy the drinks.
Best wishes,
myShop Customer Support
Thanks for your feedback. We appreciate the courier had issues with your delivery address and apologise for any inconvenience caused. Best wishes, myShop Customer Support
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.