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Photospecialist.co.uk
Reviews:

861 reviews in the last 12 months1,592 total reviews  

4.30
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Top positive review

21 Aug 2023
 Verified review
The order I made was despatched quickly and collected by the couriers you use and it arrived in the UK alright but everything has gone wrong from there. UPS the UK side of the delivery are totally useless. They have not delivered the package yet and it has been in their hands since 08/08/2023. They are blaming a Customs hold up in the release of my delivery. They have so far sent me 14 stupid messages telling me that the package will be delivered the next day but nothing happens. It appears that the UPS staff in the UK and their computer system are totally useless. Do not use UPS UK for anything. I have made 2 phone calls to them and the staff in the UPS office just keep telling me that the package needs Customs clearance for a £14 lens hood!

Top negative review

10 Aug 2023
 Verified review
Absolutely disgraceful customer service. Firstly our first order with the company does not show in our account, having been assured it would be fixed straight away, it still does not show. The items arrived and so far seem ok, so we made another purchase giving them the benefit of the doubt. BIG MISTAKE. Having identified our email address had been added incorrectly and not being able to update it via the website, we were told they would fix it straight away, we are now locked out of our account. The second order we made got stuck in customs, it was very clear from the UPS tracker this had happened, having contacted Photospecialist the first day it did not arrive we were told they would fix it straight away. The next day the same thing happened, it was clear the item was still stuck in customs. We contacted their support again and after around half an hour wasted time found out not only had the previous support agent not even bothered to contact UPS, they were refusing to speak to us and refusing to give UPS a telephone call. The person responsible was hiding behind one of the girls who was speaking to me (Who we thank for trying her best) they were literally refusing to speak to us and sending messages to and from via this poor girl who was landed in the middle of all this. Our emails regarding this subject were all ignored and we received no written response regarding the issue. We were told we would be called back in two hours with a solution, when that call happened we were told they still had not contacted UPS. We went back and forth for over an hour trying to get the person dealing with this speak to us, who continued to refuse, and trying to get them to agree to pick up the phone and contact UPS. We were continually told it was impossible for them to call UPS, a straight out lie. I informed them multiple times all they need to do is pick up the phone and call them, they continued to refuse to do that, and the person responsible continued to refuse to speak to me. Bearing in mind this is how they treat customers that have spent nearly 1000 GBP with them in the last 3 weeks. We contacted UPS ourselves, and within 5 minutes had found out the item was indeed stuck at customs, and that it should be arriving tomorrow. Instead of Photospecialist picking up the phone to try and resolve this, it took two days of being messed around before we finally got the answer ourselves. Photospecialist gained and lost a customer within the space of 3 weeks due to their pathetic customer service (Aside from the girl we spoke to). Do not buy with this company, their company, website and customer support is an absolute joke.
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Reviews for Photospecialist.co.uk

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5 Mar 2024
 Verified review

Panasonic Lumix fz 330

Camera and accesories came on time but instructions for use were in French and German ( no English) and no AC adaptor included in the package as there should have been so couldn't charge battery to use the camera Contacted company and was told to download instructions as they couldn't provide printed copy. They said they would send an adaptor but it didn't arrive so had to contact again. It eventually arrived via Amazon!! It was a Uk tourist adaptor freely available on the amazon website, not a Panasonic one as I had expected. Not very happy!
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Answer by Photospecialist.co.uk
6 Mar 2024
Thank you for taking the time for leaving this review. I am so sorry to read that this had gone this way. This was information we were not aware off and will look into this to see how we can do that better for our customers. I do see that my colleague send you an Enlgish manuel. More and more suppliers and factories are make the concious choice to produce less paper, because the manuels are digital availlible. Also i will contact you via email, to see if there is anything else I can do for you.
12 Feb 2024
 Verified review
Really poor customer service, I ordered the monitor and it was shipped quickly however it's been shipped without the paperwork so its been held at a UPS warehouse for now 4 days, UPS say they have contacted these guys as have I, but get no responses. How can people forget to ship things with the correct paperwork? Every email responded with we will investigate. Never received item.
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Answer by Photospecialist.co.uk
13 Feb 2024
Sorry to read that it went this way, indeed we should have paid better attention to this, I am sorry to read that you did not receive proper information back from us, I would like to find out why this went this way so that we can make our service better. I would like to get in touch with you to make sure that the refund will be made promptly once the package has been returned. My apologies for this experience and the inconvenience it has brought.
4 Feb 2024
 Verified review
No order updates after placing order. Emailed customer support and they confirmed order had not yet been sent. Requested a refund as item would not arrived by due date. Had no confirmation of refund being processed and they stopped responding to my emails. Still awaiting refund.
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Answer by Photospecialist.co.uk
5 Feb 2024
Hi Kiran, So sorry for the unpleasant experience, i've looked at your order and everything is being processed as we speak, i've just send you an e-mail with more info.
20 Feb 2024
 Verified review

Still waiting for the delivery

Placed an order for an in item that was showing as in-stock. I heard and received nothing for 10 days so I emailed to find out what had happened. I was informed the item wasn’t in stock and they hope to deliver by the end of the month. I’m still waiting for my order almost 3 weeks later with no more updates.
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Answer by Photospecialist.co.uk
21 Feb 2024
Thank you for taking the time to leave the review. I am so sorry to read this. When you went into the payment process, another customer ended this and bought the last one on stock. Normally you would recieve an email from my colleague that it is taking longer, but something went wrong in our system. We are looking into this. I will contact you via email about this.
15 Feb 2024
 Verified review
Still not recieved my item, no update on it at all. I made payment and took them a week or more with lots of chasing to verify they had it even though the transfer went through immediately.
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Answer by Photospecialist.co.uk
15 Feb 2024
Sorry to read that the item has not arrived yet. We previously informed you via email that the delivery time will be late February/early March. Sorry for the inconvenience.
7 Feb 2024
 Verified review
I purchased a monitor which was delivered without UK power supply and since then it has been impossible to get Photospecialist to take any action.
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Answer by Photospecialist.co.uk
8 Feb 2024
I'm sorry to read that it didn't go right away, I see that it was solved today by my colleague, again our apologies and for the long wait. I hope you enjoy the monitor as soon as you can use it!
5 Feb 2024
 Verified review
Way way longer than stated for delivery.
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Answer by Photospecialist.co.uk
5 Feb 2024
Hi James, We're sorry for the lengthy delivery time. I've just contacted you by e-mail.
23 Feb 2024
 Verified review

Lengthy despatch poorly packaged.

Quicker despatch and better packaging.
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29 Dec 2023
 Verified review

Terrible customer service

Tried to order cameras on 2 separate occasions over 2 weeks before Christmas and due to their abysmal customer service (no contact to say they had no stock until I called them)and website (shows “in stock” when they don’t have any) I had no camera for my wife and almost £900 out of pocket 5 days before Christmas. By this time I had to take what I could and ended up paying double what I intended. STAY AWAY!!
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Answer by Photospecialist.co.uk
2 Jan 2024
Sorry to read that this happens, due to black friday and the hustle and bustle around that and the holidays we were indeed a bit slower in responding. Sorry for this. I see there was contact 1 day after your email and we eventually cancelled the order.
6 Jan 2024
 Verified review
Still waiting for my item. No updates or information. Really disappointing.
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Answer by Photospecialist.co.uk
8 Jan 2024
Thank you for taking the time to leave this review. I am so sorry to read that it wasn't delivered yet, there was a problem with Customs at UPS, but it has been send back. I see that you want to cancel the order, due to a birthday gift and I understand. I will contact you via email to make sure everything will be handled for you.
3 Jan 2024
 Verified review
Still not received my goods
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9 Dec 2023
 Verified review

Order arrived late, charged £25 for return.

Made an order that was dispatched quickly but then due to inadequacies with the sellers courier of choice, was delayed for multiple days, missing the delivery window quoted at the time of purchase. As a result of the courier delaying the item and also giving incorrect information on when it would be delivered, I had to find the product elsewhere. I returned the late running order to Photospecialist but I am now being charged a £25 return fee as the item is not at fault, even though the reason for the return is their courier errors, not mine. Questioned why I was being charged for a return in this circumstance but yet to receive a response
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Answer by Photospecialist.co.uk
11 Dec 2023
I am sorry to read that the courier took so long, we are not going to charge the £25. I will send you a message so we can resolve this nicely. Sorry for this inconvenience.
18 Dec 2023
 Verified review
Its been 3 weeks since my order and they haven't sent the item. Further more, they haven't got back to any emails regarding this and the phone number doesn't seem to ring? This telescope was supposed to be a Christmas present for my son and therefore I have had to make a second order elsewhere. I'm currently trying to contact them to cancel this order but they aren't replying to my emails and again, the phone option seems pointless. If I could give them 0 stars I would. Absolute joke company.
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Answer by Photospecialist.co.uk
19 Dec 2023
Sorry to read that it went the way it did. I see that we did request the delivery time, but with the mail to you it didn't go quite right which meant you never got a message from us, Sorry about this!!! I see the order has been cancelled. You will get a refund soon.
19 Dec 2023
 Verified review
Order still not arrived after 2 weeks Photospecialist.co.uk processed my order in good time and I got a notification from UPS that they had collected my items. Two week's later and the items are still stuck at the UPS depot awaiting clearance information. The UPS update is "UPS initiated contact with the sender to obtain clearance information." so why hasn't Photospecialist provided the requested information?
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Answer by Photospecialist.co.uk
20 Dec 2023
Thank you for taking the time to leave this review. I am so sorry it takes longer then expected. Your package was wrongly scanned with the courier and was hold up at customs. We have sovled this issue and it will be delivered soon.
19 Dec 2023
 Verified review

Very poor service..avoid!

I have no idea when my item will be delivered. No communications other than to say it is stuck in customer with UPS. No response to my queries. This organisation advertises that it is a UK company and I never knew my item would be coming from abroad - I would never have ordered if I knew that. Very disappointed as I feel you have taken my money and left me with nothing.
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Answer by Photospecialist.co.uk
19 Dec 2023
The package has been sent only it is currently stuck with UPS. We are working hard to resolve this. Unfortunately, we have not yet received an update from UPS on the status. Sorry about this.
23 Dec 2023
 Verified review

Terrible communication,no stock

Tried to order different cameras on 2 different occasions, both times showing in stock, both times I had to phone to find out they weren’t available. In the run up to Christmas this left me £900 out of pocket with no camera , waiting on a refund( 5-7 working days) totally frustrated and will be sure to let anyone looking for a camera to stay away from you.
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Answer by Photospecialist.co.uk
27 Dec 2023
Thank you for taking the time to leave this review. I am so sorry to read this. When you made the order, the stock was already sold out, but something went wrong and you didn't recieve an email from my colleague's. I can imagine that this is very frustrating during the holidays. I see it was cancelled 15th of december, so the money was back in your account before the holidays.
22 Dec 2023
 Verified review

No ENGLISH instruction manual.

I requested an instruction manual with this camera ------PRINTED in ENGLISH. I was informed that I could download a copy, which would benefit the environment. Only to find out that it ran to a LOT of pages, how does that help the environment?????
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Answer by Photospecialist.co.uk
27 Dec 2023
Thank you for leaving this review. It only helps if you do not print it and keep a copy on your laptop/desktop. Due to the environment the factories decided not to put in manuels any more. This is disappear more and more in the years to come.
19 Dec 2023
 Verified review
Good prices but slow shipping of order. Order didn't ship from their stores for about 2 weeks after ordering despite 1-4 business day promise. Delivery took even longer to UK from Germany but that's down to poor choice of UPS as delivery partner.
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Answer by Photospecialist.co.uk
20 Dec 2023
Thank you for taking the time to leave this review. I am so sorry it takes longer then expected. Your package was wrongly scanned with the courier and was hold up at customs. We have sovled this issue and it will be delivered soon.
21 Dec 2023
 Verified review

Camera ordered discontinued

Camera ordered proved to be out of stock and actually discontinued. Learnt this after contacting Photospecialist no word on delivery after over a week. They did then arrange a refund but wonder when this would have happened if I hadn't phoned?
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Answer by Photospecialist.co.uk
21 Dec 2023
What a shame to read, sometimes we don't always get this information through. Normally we do see this but due to busyness it may not have come through before. Sorry for the inconvenience.
19 Dec 2023
 Verified review
You can send me what I ordered,to date I've had nothing.UPS said that the item was being delivered and changed their mind to say that they are waiting for information from yourselves to enable delivery.Either send the item or give me a refund.
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Answer by Photospecialist.co.uk
20 Dec 2023
Thank you for taking the time to leave this review. I am so sorry it takes longer then expected. Your package was wrongly scanned with the courier and was hold up at customs. We have sovled this issue and it will be delivered soon.