greenlabshop.co.ukReviews

I'll try to make this review as far as possible whilst at the same time helping out anyone else in a similar situation. We're based in the UK and after a bit of research we knew what to expect in terms of additional costs, vat etc. So here goes... We purchased a fire table, ceramic logs, glass wind protector and UK gas regulator, total cost was £650. Additional costs were approx: £12 customs duty, £150 vat, £35 deferment usage fee and £45 customs import fee. About £230 extra on top of the cost we paid for the goods. As I said, we anticipated this so it wasn't an issue, hopefully this will be useful for others who aren't aware of what other charges may be incurred. Delivery took a month and between that time you'll have no tracking info or idea where your order is. If we had known it could take this long it wouldn't have mattered, but it's the not knowing that is the issue. Should I be chasing it up? Is it lost? Does anyone know where it is? Better communications and expectations should be set. Everything arrived on a pallet, all very well wrapped and handled. No complaints here at all. Once it had cleared customs it was delivered within a few days. It's also worth noting that the shipping company called from a mobile number which I didn't pickup the first time around so lookout for that. They won't email you or leave a message either. Overall the products are really quite nice. The concrete table top looks great, the wooden table base is high quality and the burner itself looks neat. The ceramic logs could use a better paint job but they'll be fine once on the fire itself. The UK gas regulator is/was a problem though. When the company suggests that you purchase their regulator you'd expect it to be compatible with their table; it isn't. As another reviewer has said it needs to be modified for it to work. Not so much of an issue if you're handy and have the tools but it isn't 'plug and play' as you'd expect. In order to make it fit it needs to be modified, so unless you're confident in making changes to something that carries fuel to a flame then this may not be for you. For everyone else who has purchased the UK regulator here's what you need to do... First, don't dismantle the underside of the burner to unbolt the pipe only to find that the other one doesn't fit like we did. Instead cut the end off of the EU regulator and make sure the cut is clean, you'll be using the EU pipe in a minute. Next, cut the head off the UK one and remove any left over pipe that's attached to the head, we had to cut the pipe off the nozzle to remove it. No easy job. Next, put the end of the EU pipe in a bowl of boiling water to soften it up and then push it onto the UK head. What you should be left with is a EU pipe that is still attached to the burner with a UK head on it. Now it's up to you to test that it isn't going to leak gas... Had there been any instructions or indication that this would be required it would have saved us a lot of time and frustration. Just to be sure I contacted their support team who told me that modifying it was what they recommended. So they lose a star for selling an incompatible product. Table assembly was straightforward but again it would have been nice to have some instructions. Do the washers go between the wooden platform and the concrete or between the screw and the wood, who knows? Depending on the model you may have to squeeze the burner into the table cutout. Ours was a tight fit so results may vary. Finally, once everything is put together it looks great. But to me it feels like the people selling these items aren't putting them together to test the fit. If they were they would know that the dial that turns the burner up or down prevents the wooden base door from closing. Now our options are to leave the door ajar or remove the control dial in order to close the door. It just seems like a poor design or lack of planning. The only other thing that I'm not keen on is that the table base has the 'Enjoy Fires' logo routed in to the side of it. It takes away from the premium feel, especially because it reads 'enjoyfires.com' and is quite large. So all in all it cost us around £900, was it worth it? Honestly it does look nice but there are other options closer to home that don't require the extra effort or stress that this one did. I wish them all the best and hope that they can use the info here to share with others on their site to keep them more informed.