greenlabshop.co.ukReviews

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Greenlab B.V.
Kleine Beer 14
2952 AS Alblasserdam
Netherlands
+31786990172
www.greenlabshop.co.uk
Authorised representative
Peter Hoek

Reviews for greenlabshop.co.uk

4.33/5.00
Good
How is the rating calculated?

6 verified reviews in the last 12 months

5 stars
83 %
4 stars
0 %
3 stars
0 %
2 stars
0 %
1 star
17 %
137 total reviews
This is how we ensure that reviews come from real consumers.

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11 months ago
Appalling service! Our firebowl came damaged. We tried to contact the UK number and number not working. We emailed them with no response back and had to resort using WhatsApp They take very long to reply and when they did they offered a partial refund which we declined as we need the whole item working otherwise it is useless They have now said nearly FOUR weeks on they cannot do anything until they hear from the delivery company. At the end of the day that has nothing to do with us, they should sort our problem quickly (ie dispatch the replacement items )and recover costs from the delivery company Really dissatisfied with their customer service , I had others wanting to buy a fire bowl too and have told them not to bother! We’ll have to call our credit card company now and report them
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11 months ago
Appalling service! Our firebowl came damaged. We tried to contact the UK number and number not working. We emailed them with no response back and had to resort using WhatsApp They take very long to reply and when they did they offered a partial refund which we declined as we need the whole item working otherwise it is useless They have now said nearly FOUR weeks on they cannot do anything until they hear from the delivery company. At the end of the day that has nothing to do with us, they should sort our problem quickly (ie dispatch the replacement items )and recover costs from the delivery company Really dissatisfied with their customer service , I had others wanting to buy a fire bowl too and have told them not to bother! We’ll have to call our credit card company now and report them
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What other customers say about their experience with greenlabshop.co.uk

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1 month ago
Mark S. from Oakworth
They were great, I decided to change my order after placing it, which they were great with. Only slightly marred by the fact I had to unexpectedly pay import VAT on the order, plus a processing fee. Could this have been paid as part of the order.
 helpful 
 Verified review|
4 months ago
ROBERT H. from RAMSEY
Brexit problems????? what problems.....none that this company has. Product as described (even better quality than expected) and in comparrison to similar products (only in shape but not quality). Excellent price. Fast easy transaction with quick replies to queries.
 helpful 
 Verified review|
4 months ago
Brilliant service from purchase to delivery and a great product. Thank you
 helpful 
 Verified review|
4 months ago
Reliable, good quality and good value
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 Verified review|
1 year ago
Very efficient and very friendly customer service. The product is exactly as advertised. Only suggestion would be to contact customers to advise on any order delay so as to avoid any anxiety or having to call.
 helpful (1)
 Verified review|
11 months ago
Appalling service! Our firebowl came damaged. We tried to contact the UK number and number not working. We emailed them with no response back and had to resort using WhatsApp They take very long to reply and when they did they offered a partial refund which we declined as we need the whole item working otherwise it is useless They have now said nearly FOUR weeks on they cannot do anything until they hear from the delivery company. At the end of the day that has nothing to do with us, they should sort our problem quickly (ie dispatch the replacement items )and recover costs from the delivery company Really dissatisfied with their customer service , I had others wanting to buy a fire bowl too and have told them not to bother! We’ll have to call our credit card company now and report them
 helpful (4)
 Verified review|

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Reviews for greenlabshop.co.uk

4.33/5.00
Good
How is the rating calculated?

6 verified reviews in the last 12 months

5 stars
83 %
4 stars
0 %
3 stars
0 %
2 stars
0 %
1 star
17 %
137 total reviews

Trustmark for greenlabshop.co.uk

Status:
Valid
updated on: 17/05/2022
certified since: 12/12/2018
greenlabshop.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At greenlabshop.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more

greenlabshop.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At greenlabshop.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more

What does the trustmark mean?

Details about greenlabshop.co.uk

Contact
Greenlab B.V.
Kleine Beer 14
2952 AS Alblasserdam
Netherlands
+31786990172
www.greenlabshop.co.uk
Authorised representative
Peter Hoek
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