greenlabshop.co.ukReviews

: 127ExcellentCertified

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Contact
Greenlab B.V.
Kleine Beer 14
2952 AS Alblasserdam
Netherlands
Authorised representative
Peter Hoek

Reviews for greenlabshop.co.uk

4.85/5.00
Excellent
How is the rating calculated?

108 reviews in the last 12 months

92 %
6 %
2 %
2 stars
0 %
1 %
127 total reviews

the most relevant positive review


8 months ago
This is the second time I’ve dealt with Green lab shop. The screen is amazing! Instant privacy. Initially I bought 4 then I bought 5 more as i was delighted with it. There was confusion around the delivery date and It arrived on the early non scheduled day. However the driver was very accommodating so it wasn’t an issue. The communication from Fleur and the other ladies was great! Thank you!
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the most relevant critical review


7 months ago
Unfortunately Greenlabs delivery partners let them down on this one [Hermes] Informed goods where Out for delivery on 1st July 2020 arrived with no further contact on 20th July 2020.
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Read the most relevant positive or most relevant critical review

Positive
Critical
8 months ago
This is the second time I’ve dealt with Green lab shop. The screen is amazing! Instant privacy. Initially I bought 4 then I bought 5 more as i was delighted with it. There was confusion around the delivery date and It arrived on the early non scheduled day. However the driver was very accommodating so it wasn’t an issue. The communication from Fleur and the other ladies was great! Thank you!
Read moreShow all positive reviews
7 months ago
Unfortunately Greenlabs delivery partners let them down on this one [Hermes] Informed goods where Out for delivery on 1st July 2020 arrived with no further contact on 20th July 2020.
Read moreShow all critical reviews

What other customers say about their experience with greenlabshop.co.uk

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(99)
4 months ago
Simply no problems. Ordered Sunday arrived Thursday. Excellent product.
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4 months ago
Very pleased with my fire pit and so are all of my friends
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4 months ago
good product at fair price, with excellent service
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4 months ago
Fast delivery good quality
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4 months ago
Great thank you.
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8 months ago
This is the second time I’ve dealt with Green lab shop. The screen is amazing! Instant privacy. Initially I bought 4 then I bought 5 more as i was delighted with it. There was confusion around the delivery date and It arrived on the early non scheduled day. However the driver was very accommodating so it wasn’t an issue. The communication from Fleur and the other ladies was great! Thank you!
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8 months ago
Customer service responded to a question before I purchased the item, quickly and efficiently. When the package arrived I actually took pictures of the box as it was a bit battered. However, when we opened the thorough layers of packaging around the item, it was fine. In fact it was well package after all. We have tested the item, excellent. It looks sleek and classy and a lovely flame.
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9 months ago
Considering at the time of purchase, we were in a state of 'lockdown', my order was delivered to my door within a week. I was kept informed of the process along the way. The product itself ( Cosi built in burner ) is excellent and we're really pleased with the result. A relative of mine is considering buying one after seeing it, and I've no hesitation in recommending Greenlabshop to him.
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7 months ago
Great product. I had an issue over missing and wrong parts for UK being sent. Their customer services team acted quickly and provided the UK spec regulator and missing parts within a very short time and at no extra cost. Good stuff. If reading this they should spec the regulators bundled with the product to match the country of destination but overall excellent rating is deserved..
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8 months ago
Have been extremely satisfied with my fire pit. It’s made at a very high quality. Everything was very nicely and securely packaged which is really good as I didn’t want to have to send anything back to the netherlands (especially during COVID-19). A lot cheaper than other companies who charge over double the price. I would definitely recommend. It’s worth every penny!
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8 months ago
I love this green screen. It has given me instant privacy with my neighbour and hidden what I think is an ugly fence. It makes the garden look really mature as I live in an old house but it would look equally cool in a modern space. Delivery was much quicker than competitors prediction and the communication with Fleur and the rest of the team was great. Thankyou!
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7 months ago
A first rate service from this company. I was a little reserved about ordering from the continent but I called and checked stock and delivery and everything was as described. The fire pit was good quality, as described and didn’t disappoint But I think there could be better aesthetic pits out there.
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6 months ago
love love love this table... gorgeous and different. excellent communication from seller... only small thing was i knew it had been shipped but didn't have an estimated /scheduled delivery day but the delivery driver contacted me in advance so that was sorted easily.
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8 months ago
Everything went swimmingly unable to fault this product and it fits perfectly in my table. It would have received 6 out of 5 stars if I could have ordered a patio gas connector instead of the screw on type, maybe I should have asked if this was an option!
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8 months ago
I sincerely apologise for the bad review, as it was not meant for you. I got you mixed up with another supplier as been doing a lot on-line ordering during COVID-19 Lockdown. Your product was exceptional and great quality and simple to install.
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7 months ago
Very good service, but would of liked the delivery company to of been in touch to let me know when it would be delivered, we nearly missed ours being delivered but my husband arrived home just in time as the delivery man was just leaving
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1 year ago
I didn't require customer service so can't comment on that. But that's because everything else went so smoothly :) I was surprised that delivery was from the Netherlands when the website has a UK url
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10 months ago
Both items are excellent one arrived straight away but I hadn’t realized they were not coming at the same time. Once I understood this I was very happy waiting a few days for the other item.
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1 year ago
Product arrived well packaged ,undamaged and in full working order,excellent customer service when asked about the product bought ,fast response through E Mail ,excellent throughout
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1 year ago
Excellent company and customer service. Had a part missing from delivery, contacted them, item arrived a couple days later. Well packaged items and great price couldn’t fault them
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