elmajewellery.co.ukReviews

: 1,623ExcellentCertified

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elmajewellery.co.uk- Logo - reviews
elmajewellery.co.uk- Logo - reviews

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Elma Jewellery Ltd
Po Box 57503
E5 5DN London
United Kingdom
Trade register
London Company No. 06246468
Authorised representative
Sarah Smaia

Reviews for elmajewellery.co.uk

4.89/5.00
Excellent
How is the rating calculated?

149 reviews in the last 12 months

94 %
4 %
1 %
2 stars
0 %
1 %
1,623 total reviews

the most relevant positive review


1 year ago
First time ordering, item never arrived, after a couple of emails and a telephone call, they sent another item by special delivery the next day, with no cost to myself , very nice item, will buy again from elma but not over the weekend as dont seem to have anyone available to help or advise, the first order never arrived, no clue with that, think they just forgot me. But all good in the end, happy
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the most relevant critical review


1 year ago
Awful service, I ordered a Christmas present & it never arrived I tried calling Elma Jewellery several times, left answerphone messages & sent an email. I was not contacted at all by them, in the end after a couple of weeks I contacted PayPal & had to open a dispute in order for me to get my money back
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Read the most relevant positive or most relevant critical review

Positive
Critical
1 year ago
First time ordering, item never arrived, after a couple of emails and a telephone call, they sent another item by special delivery the next day, with no cost to myself , very nice item, will buy again from elma but not over the weekend as dont seem to have anyone available to help or advise, the first order never arrived, no clue with that, think they just forgot me. But all good in the end, happy
Read moreShow all positive reviews
1 year ago
Awful service, I ordered a Christmas present & it never arrived I tried calling Elma Jewellery several times, left answerphone messages & sent an email. I was not contacted at all by them, in the end after a couple of weeks I contacted PayPal & had to open a dispute in order for me to get my money back
Read moreShow all critical reviews

What other customers say about their experience with elmajewellery.co.uk

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(6)
8 days ago
The UX on the website. The user journey is fantastic, but only up until when we pay. Unfortunately the receipt I received on my email showed one of the rings twice, which made us quite worried for a second. But it seemed to have been just a glitch. The UI could also do with a slight upgrade -- when I first landed on the website, the UI made me worry a bit about whether the website was legitimate. I had to do a bit more research before I was convinced, but I reckon there could be other users who leave just because of the initial gut feeling.
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 Verified review|
21 days ago
The ring I ordered was exactly the same as the one in store, just significantly cheaper. Very pleased with the order and delivery time. The only issue is that it's a size too large, I've tried getting in touch with Elma but I've not had a response following a few days. After sales communication could be much better.
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2 months ago
Delivery was prompt. However, service wasn't the most pleasant and I returned the product as it looked quite lacklustre compared to what was pictured on the website. Had to pay for the return post even though they say they'll accept returns no questions asked. If that's what the return promise is, I think I'd expect them to pay for the returns, esp when item was more than a few hundred pounds.
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1 month ago
Easy quick service thanks
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4 months ago
I hadn't heard of Elma Jewellery before placing my order, but the price was really good for what I wanted. I would have liked slightly better email updates, for example the shipping date was in the email receipt but kind of hidden away. Maybe if I'd have set up an account with them it would have been easier to find this info. Overall, good value and good product.
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5 months ago
The wrong item was delivered to me but quickly rectified the next day with the correct order and a sae to return the goods.
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5 months ago
I was very pleased with their attitude towards changing the product quickly and efficiently.
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