First time ordering, item never arrived, after a couple of emails and a telephone call, they sent another item by special delivery the next day, with no cost to myself , very nice item, will buy again from elma but not over the weekend as dont seem to have anyone available to help or advise, the first order never arrived, no clue with that, think they just forgot me. But all good in the end, happy
Awful service, I ordered a Christmas present & it never arrived I tried calling Elma Jewellery several times, left answerphone messages & sent an email. I was not contacted at all by them, in the end after a couple of weeks I contacted PayPal & had to open a dispute in order for me to get my money back
First time ordering, item never arrived, after a couple of emails and a telephone call, they sent another item by special delivery the next day, with no cost to myself , very nice item, will buy again from elma but not over the weekend as dont seem to have anyone available to help or advise, the first order never arrived, no clue with that, think they just forgot me. But all good in the end, happy
Awful service, I ordered a Christmas present & it never arrived I tried calling Elma Jewellery several times, left answerphone messages & sent an email. I was not contacted at all by them, in the end after a couple of weeks I contacted PayPal & had to open a dispute in order for me to get my money back
I purchased a ring. Never received it. Emailed about 20 times still not received any refund or explanation. Will not order again and will discourage others from purchasing.