elmajewellery.co.ukReviews

: 1,623ExcellentCertified

Details
Contact
elmajewellery.co.uk- Logo - reviews
elmajewellery.co.uk- Logo - reviews

Categories

Contact
Elma Jewellery Ltd
Po Box 57503
E5 5DN London
United Kingdom
Trade register
London Company No. 06246468
Authorised representative
Sarah Smaia

Reviews for elmajewellery.co.uk

4.89/5.00
Excellent
How is the rating calculated?

149 reviews in the last 12 months

94 %
4 %
1 %
2 stars
0 %
1 %
1,623 total reviews

the most relevant positive review


1 year ago
First time ordering, item never arrived, after a couple of emails and a telephone call, they sent another item by special delivery the next day, with no cost to myself , very nice item, will buy again from elma but not over the weekend as dont seem to have anyone available to help or advise, the first order never arrived, no clue with that, think they just forgot me. But all good in the end, happy
Read moreShow all positive reviews

the most relevant critical review


1 year ago
Awful service, I ordered a Christmas present & it never arrived I tried calling Elma Jewellery several times, left answerphone messages & sent an email. I was not contacted at all by them, in the end after a couple of weeks I contacted PayPal & had to open a dispute in order for me to get my money back
Read moreShow all critical reviews

Read the most relevant positive or most relevant critical review

Positive
Critical
1 year ago
First time ordering, item never arrived, after a couple of emails and a telephone call, they sent another item by special delivery the next day, with no cost to myself , very nice item, will buy again from elma but not over the weekend as dont seem to have anyone available to help or advise, the first order never arrived, no clue with that, think they just forgot me. But all good in the end, happy
Read moreShow all positive reviews
1 year ago
Awful service, I ordered a Christmas present & it never arrived I tried calling Elma Jewellery several times, left answerphone messages & sent an email. I was not contacted at all by them, in the end after a couple of weeks I contacted PayPal & had to open a dispute in order for me to get my money back
Read moreShow all critical reviews

What other customers say about their experience with elmajewellery.co.uk

Filter Sort by Latest first 
8 days ago
The UX on the website. The user journey is fantastic, but only up until when we pay. Unfortunately the receipt I received on my email showed one of the rings twice, which made us quite worried for a second. But it seemed to have been just a glitch. The UI could also do with a slight upgrade -- when I first landed on the website, the UI made me worry a bit about whether the website was legitimate. I had to do a bit more research before I was convinced, but I reckon there could be other users who leave just because of the initial gut feeling.
 helpful 
 Verified review|
15 days ago
from start to finish no problems at all doing this online i was a bit nervous but the ring came in time for grandaughter 21st perfect fit and she loves it . I ordered it and 3 days later was delivered i cannot praise this company enough Iwill be ordering from them again
 helpful 
 Verified review|
21 days ago
The ring I ordered was exactly the same as the one in store, just significantly cheaper. Very pleased with the order and delivery time. The only issue is that it's a size too large, I've tried getting in touch with Elma but I've not had a response following a few days. After sales communication could be much better.
 helpful 
 Verified review|
21 days ago
Very pleased, quick delivery, love my engagement ring as my old one don’t fit anymore and it’s strong ring
 helpful 
 Verified review|
22 days ago
Exceptionally quick delivery. You could show a pic of the ring on the finger would give better idea of how it would look
 helpful (1)
 Verified review|
23 days ago
Was unsure about ordering online but so glad I did. My item was delivered within 2 days, the quality & price are amazing. Will definitely be a returning customer
 helpful 
 Verified review|
1 month ago
Excellent quality, packaging and delivery
 helpful 
 Verified review|
1 month ago
excellent
 helpful 
 Verified review|
1 month ago
Customer service's was excellent,our order was last minite as major retailer let us down so relieved when it arrived just as promised. Thank you, the only thing that let it down was the postman left it on the garden wall luckly we was mointering the post so was able to prevent it from going missing.
 helpful 
 Verified review|
1 month ago
excellent service would recommend
 helpful 
 Verified review|
1 month ago
Amazing shop, I've purchased 3 times from them now, the rings arrive in gorgeous little gift boxes and quickly too! Highly recommended
 helpful 
 Verified review|
1 month ago
Fast delivery great quality Super
 helpful 
 Verified review|
1 month ago
Very good ring and perfect delivery, all excellent!!
 helpful 
 Verified review|
1 month ago
Lovely. Thank you
 helpful 
 Verified review|
1 month ago
Excellent service all round .
 helpful 
 Verified review|
1 month ago
Very good communication
 helpful 
 Verified review|
1 month ago
Could not fault the process.
 helpful 
 Verified review|
1 month ago
Great quality ring and fast delivery. Very happy
 helpful 
 Verified review|
1 month ago
Easy quick service thanks
 helpful 
 Verified review|
1 month ago
Excellent service
 helpful 
 Verified review|