First time ordering, item never arrived, after a couple of emails and a telephone call, they sent another item by special delivery the next day, with no cost to myself , very nice item, will buy again from elma but not over the weekend as dont seem to have anyone available to help or advise, the first order never arrived, no clue with that, think they just forgot me. But all good in the end, happy
Awful service, I ordered a Christmas present & it never arrived I tried calling Elma Jewellery several times, left answerphone messages & sent an email. I was not contacted at all by them, in the end after a couple of weeks I contacted PayPal & had to open a dispute in order for me to get my money back
First time ordering, item never arrived, after a couple of emails and a telephone call, they sent another item by special delivery the next day, with no cost to myself , very nice item, will buy again from elma but not over the weekend as dont seem to have anyone available to help or advise, the first order never arrived, no clue with that, think they just forgot me. But all good in the end, happy
Awful service, I ordered a Christmas present & it never arrived I tried calling Elma Jewellery several times, left answerphone messages & sent an email. I was not contacted at all by them, in the end after a couple of weeks I contacted PayPal & had to open a dispute in order for me to get my money back
The UX on the website. The user journey is fantastic, but only up until when we pay. Unfortunately the receipt I received on my email showed one of the rings twice, which made us quite worried for a second. But it seemed to have been just a glitch.
The UI could also do with a slight upgrade -- when I first landed on the website, the UI made me worry a bit about whether the website was legitimate. I had to do a bit more research before I was convinced, but I reckon there could be other users who leave just because of the initial gut feeling.
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15 days ago
from start to finish no problems at all doing this online i was a bit nervous but the ring came in time for grandaughter 21st perfect fit and she loves it .
I ordered it and 3 days later was delivered i cannot praise this company enough Iwill be ordering from them again
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21 days ago
The ring I ordered was exactly the same as the one in store, just significantly cheaper. Very pleased with the order and delivery time. The only issue is that it's a size too large, I've tried getting in touch with Elma but I've not had a response following a few days. After sales communication could be much better.
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21 days ago
Very pleased, quick delivery, love my engagement ring as my old one don’t fit anymore and it’s strong ring
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22 days ago
Exceptionally quick delivery. You could show a pic of the ring on the finger would give better idea of how it would look
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23 days ago
Was unsure about ordering online but so glad I did. My item was delivered within 2 days, the quality & price are amazing. Will definitely be a returning customer
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1 month ago
Excellent quality, packaging and delivery
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1 month ago
excellent
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1 month ago
Customer service's was excellent,our order was last minite as major retailer let us down so relieved when it arrived just as promised. Thank you, the only thing that let it down was the postman left it on the garden wall luckly we was mointering the post so was able to prevent it from going missing.