Reviews for elmajewellery.co.uk
4.87/5.00
Excellent
How is the rating calculated?
elmajewellery.co.ukReviews
: 1,651ExcellentCertified
Details
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elmajewellery.co.uk- Logo - reviews
Contact
Elma Jewellery Ltd
Po Box 57503
E5 5DN London
United Kingdom
Trade register
London Company No. 06246468
Authorised representative
Sarah Smaia
the most relevant positive review
2020-11-12T21:28:06Z 1 year ago
Customer service was the best I’ve came across, originally had to do an exchange for different size and they made it extra easy and fast to do this, ring was very high quality for a great price. Unfortunately the recipient of the ring who I brought it for did not like it, again they also made it extra fast and easy to return and received refund almost instantly! Great jewellers highly recommend.
the most relevant critical review
2021-09-21T16:08:44Z 1 month ago
Ordered a His and Hers wedding ring set from them.
The "Hers" ring was fine, fitted perfectly.
This "His" ring was the wrong size to the one i ordered, spoke to Elma on the phone, they asked me to send the ring back for a exchange to the correct size. Sent the ring back same day. Received the ring 4 days later only to find it's the exact same ring/same size ring as i sent to them!!!!
Tried ringing them multiple times no answer, tried emailing them multiple times and they are now out of the office for 8 days, but the email wasn't automated, someone sent that email. Now having to open up a claim to recover my money.
Avoid Elma Jewellery, poor customer service and chances are you will not get what you pay for.
Read the most relevant positive or most relevant critical review
Positive
Critical
What other customers say about their experience with elmajewellery.co.uk
2021-10-24T10:00:05Z Yesterday
Lovely ring competitive price fast delivery highly recommended
Verified review|
2021-09-24T15:08:12Z 1 month ago
Very easy site to use, good selection of jewellery. Very quick and efficient delivery.
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2021-09-23T14:12:20Z 1 month ago
Buying from elmajewellery was very straightforward and item arrived within a few days.
Verified review|
2021-09-21T16:08:44Z 1 month ago
Ordered a His and Hers wedding ring set from them.
The "Hers" ring was fine, fitted perfectly.
This "His" ring was the wrong size to the one i ordered, spoke to Elma on the phone, they asked me to send the ring back for a exchange to the correct size. Sent the ring back same day. Received the ring 4 days later only to find it's the exact same ring/same size ring as i sent to them!!!!
Tried ringing them multiple times no answer, tried emailing them multiple times and they are now out of the office for 8 days, but the email wasn't automated, someone sent that email. Now having to open up a claim to recover my money.
Avoid Elma Jewellery, poor customer service and chances are you will not get what you pay for.
Verified review|
2021-09-12T19:28:01Z 1 month ago
Delighted with speed of delivery and superb quality of my purchase. I had never used this company before but wouldn’t hesitate in using them again in the future or recommending them unconditionally to anyone! HOW CAN YOU IMPROVE OR A PERFECT ALL ROUND SERVICE?
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2021-09-11T11:20:52Z 1 month ago
Great service and very prompt delivery, very helpful with size exchange as well.
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2021-07-12T13:15:19Z 4 months ago
Wonderful ring , just as described and really comfortable. Excellent service
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2021-06-16T00:00:09Z 5 months ago
Changed ring instantly with good email and no hold ups
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2021-06-04T12:05:05Z 5 months ago
Very good communication. Information was abundant and clear. Service was very good and professional. Goods arrived when stated and the quality of the goods were excellent.The new wedding ring that I obtained for my wife pleased her enormously. Thank you for your help.
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2021-05-28T13:17:26Z 5 months ago
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2021-05-10T16:15:41Z 6 months ago
The rings are exactly as described, absolutely beautiful! I was quite shocked at how big the stone was but it looks gorgeous and is so shiny! The titanium is also lovely and I was really happy that the bands were thick as a lot of ladies rings are thin and flimsy. Lovely lovely product and will definitely be shopping here again! Oh also size was perfect!
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2021-05-06T11:13:40Z 6 months ago
Lovely item and good communication
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2021-05-06T11:12:23Z 6 months ago
Fast delivery and lovely item
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2021-05-05T15:47:51Z 6 months ago
Many thanks for excellent service - FIRST class!
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2021-05-04T08:43:50Z 6 months ago
Wie immer hat alles bestens mit der Bestellung und Lieferung trotz Brexit geklappt.
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2021-04-16T18:38:25Z 7 months ago
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2021-04-10T14:53:23Z 7 months ago
Ease of ordering, website is great and an really great selection of jewellery
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2021-03-31T15:17:59Z 7 months ago
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2021-03-22T12:35:30Z 8 months ago
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2021-03-20T14:15:44Z 8 months ago
Very good quality and extremely fast delivery. Would definitely recommend
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Reviews for elmajewellery.co.uk
4.87/5.00
Excellent
How is the rating calculated?
Trustmark for elmajewellery.co.uk
Status:
updated on: 25/10/2021
certified since: 23/05/2013
elmajewellery.co.uk is checked and certified according to the Trusted Shops quality criteria
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Details about elmajewellery.co.uk
elmajewellery.co.uk- Logo - reviews
Contact
Elma Jewellery Ltd
Po Box 57503
E5 5DN London
United Kingdom
Trade register
London Company No. 06246468
Authorised representative
Sarah Smaia