First time ordering, item never arrived, after a couple of emails and a telephone call, they sent another item by special delivery the next day, with no cost to myself , very nice item, will buy again from elma but not over the weekend as dont seem to have anyone available to help or advise, the first order never arrived, no clue with that, think they just forgot me. But all good in the end, happy
Excellent item, quick dispatch & delivery but there was no tracking information issued so the order could not be tracked and when I emailed to request tracking information I did not receive a response
First time ordering, item never arrived, after a couple of emails and a telephone call, they sent another item by special delivery the next day, with no cost to myself , very nice item, will buy again from elma but not over the weekend as dont seem to have anyone available to help or advise, the first order never arrived, no clue with that, think they just forgot me. But all good in the end, happy
Excellent item, quick dispatch & delivery but there was no tracking information issued so the order could not be tracked and when I emailed to request tracking information I did not receive a response
Customer service was the best I’ve came across, originally had to do an exchange for different size and they made it extra easy and fast to do this, ring was very high quality for a great price. Unfortunately the recipient of the ring who I brought it for did not like it, again they also made it extra fast and easy to return and received refund almost instantly! Great jewellers highly recommend.
Ordered a set of 9 ct gold wedding rings on the Saturday evening, 2-3 days delivery, notified Monday they had been dispatched, arrived Tuesday! Beautiful rings, fir perfectly, the design is stunning, price was amazing, customer service is fantastic. Absolutely over the moon and would recommend elmajewellery to anyone! Thank you so much, cant wait to start wearing our new rings.
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Verified review|
4 months ago
Completely happy with my order, promt delivery, good customer service and delighted with our rings. Having the extra protection for delivery and satisfaction removed any stress of purchasing online.
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Verified review|
4 months ago
Quick delivery, lovely box and such a Beautiful ring love the colour , quality and its such a good weight it makes it look expensive. Definitely recommend