Reviews for elmajewellery.co.uk
4.87/5.00
Excellent
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elmajewellery.co.ukReviews
: 1,641ExcellentCertified
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Contact
Contact
Elma Jewellery Ltd
Po Box 57503
E5 5DN London
United Kingdom
Trade register
London Company No. 06246468
Authorised representative
Sarah Smaia
the most relevant positive review
6 months ago
Customer service was the best I’ve came across, originally had to do an exchange for different size and they made it extra easy and fast to do this, ring was very high quality for a great price. Unfortunately the recipient of the ring who I brought it for did not like it, again they also made it extra fast and easy to return and received refund almost instantly! Great jewellers highly recommend.
the most relevant critical review
1 year ago
Excellent item, quick dispatch & delivery but there was no tracking information issued so the order could not be tracked and when I emailed to request tracking information I did not receive a response
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What other customers say about their experience with elmajewellery.co.uk
6 months ago
Delivery was prompt. However, service wasn't the most pleasant and I returned the product as it looked quite lacklustre compared to what was pictured on the website. Had to pay for the return post even though they say they'll accept returns no questions asked. If that's what the return promise is, I think I'd expect them to pay for the returns, esp when item was more than a few hundred pounds.
Verified review|
1 year ago
I bought my Fiancé a wedding ring from here as a surprise and I couldn't be happier. It's so beautiful and we both cried when I showed him! Unfortunately our wedding has been postponed due to covid, but I can't wait for him to be able to wear it forever when we can eventually get married! Incredible price, amazing ring and simply perfect for us. Thank you, I will be shopping with you again!
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7 months ago
Ordered a set of 9 ct gold wedding rings on the Saturday evening, 2-3 days delivery, notified Monday they had been dispatched, arrived Tuesday! Beautiful rings, fir perfectly, the design is stunning, price was amazing, customer service is fantastic. Absolutely over the moon and would recommend elmajewellery to anyone! Thank you so much, cant wait to start wearing our new rings.
Verified review|
7 months ago
I hadn't heard of Elma Jewellery before placing my order, but the price was really good for what I wanted. I would have liked slightly better email updates, for example the shipping date was in the email receipt but kind of hidden away. Maybe if I'd have set up an account with them it would have been easier to find this info. Overall, good value and good product.
Verified review|
5 months ago
The ring I ordered was exactly the same as the one in store, just significantly cheaper. Very pleased with the order and delivery time. The only issue is that it's a size too large, I've tried getting in touch with Elma but I've not had a response following a few days. After sales communication could be much better.
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5 months ago
Customer service's was excellent,our order was last minite as major retailer let us down so relieved when it arrived just as promised. Thank you, the only thing that let it down was the postman left it on the garden wall luckly we was mointering the post so was able to prevent it from going missing.
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10 months ago
I ordered my replacement two tone tungsten wedding ring (£20.98 incl delivery) and it arrived the very next day!! Superb quality and exact match for the ring that would have cost an additional £105 if re-purchased from high street jeweller of my original purchase......absolutely delighted!!
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1 year ago
Good quality, perfect sizes, brilliant delivery time. Engraving was a little faint but maybe that was down to the material we picked (titanium). Would be my first choice for jewellery in the future, good varied selection and different from what i could have bought in my local high street.
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4 months ago
from start to finish no problems at all doing this online i was a bit nervous but the ring came in time for grandaughter 21st perfect fit and she loves it .
I ordered it and 3 days later was delivered i cannot praise this company enough Iwill be ordering from them again
Verified review|
1 year ago
I have had a few rings and they have all been beautiful but the latest one is the best they are so kind and really helpful and I can't rate them enough. If you need a ring that is beautiful and good value don't hesitate to use Elmas thankyou for everything keep safe
Verified review|
9 months ago
When it became very clear an hour before I was due to leave for my wedding that the ring I really preferred was not quite going to make it by post, Elma sent a courier with a second ring within 45mins. Literally saved the day. What more could you ask for!
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10 months ago
We sent our original choice of rings back as we changed our mind
We received a refund quickly
Our second choice came quickly and we are very happy with them
Thank you for efficient service . We will be recommending to friends
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1 year ago
Excellent service, prompt delivery. Ordered an engagement ring and his and hers wedding bands which I love and thrilled with. Would definitely recommend using this shop and I will certainly use them again. Very happy!
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10 months ago
I was a bit hesitant ordering jewellery online, but need not have worried.
Great quality at a good price, plus speedy delivery. What more could you ask for? Would highly recommend & definitely will use again.
Verified review|
9 months ago
Used many times, great quality, best prices I have seen for his/her rings.fast delivery. It is the first site I visit when looking for rings and have recommended to friends/family on many occasions.
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1 year ago
I am so happy with our wedding bands! Exactly as ordered and fit perfectly. The delivery was within the stated time frame and they arrived in the wooden ring box we added to our order too. Thank you!
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6 months ago
Completely happy with my order, promt delivery, good customer service and delighted with our rings. Having the extra protection for delivery and satisfaction removed any stress of purchasing online.
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9 months ago
Delivery was relatively quick and the ring was purchased on behalf of my mum for my dad for his birthday. He absolutely loved it and praised it a lot. All wins. Thank you for your great service.
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1 year ago
Bought a lovely ring for my son's birthday, he loved it!!! Presented in a beautiful box, super quick delivery, fab prices, be recommending Elma Jewellery to families and friends..
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1 year ago
The ring is lovely, just what he wanted. The delivery was a little late but in these Corona times I was amazed I could buy the ring at all. Would definitely recommend.
Verified review|
Reviews for elmajewellery.co.uk
4.87/5.00
Excellent
How is the rating calculated?
Trustmark for elmajewellery.co.uk
Status:
certified since: 10/05/2013
updated on: 12/05/2021
elmajewellery.co.uk is checked and certified according to the Trusted Shops quality criteria
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At elmajewellery.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more
Details about elmajewellery.co.uk
Contact
Elma Jewellery Ltd
Po Box 57503
E5 5DN London
United Kingdom
Trade register
London Company No. 06246468
Authorised representative
Sarah Smaia