Dr Fox PharmacyReviews:
4,415 reviews in the last 12 months47,049 total reviews
Excellent
TrustmarkValid
Top positive review
13 Mar 2024
Verified review
Can not fault this company. Although we had problems with the delivery, the fault was solely with Royal Mail's delivery person, who obviously couldn't be bothered to walk a further 200 yards round the corner to post the package through my door, instead took a photo of a house door at another address as proof of delivery and we had to go back numerous times before some one was in, before i could accept my package.
When I spoke to someone at Dr Fox, they were very helpful and tried to sort it for me, but all Royal Mail told them was, that it had been delivered.
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Top negative review
15 Jun 2023
Verified review
On the past 2 months. Past 2 occasions .
Been given substandard pill's .
Normally delivery in 3 days .. they came in 2 day's.. substandard pills ..
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PD
Philip D.
Manchester
Reviews for Dr Fox Pharmacy
17 Jun 2023
Verified review
Last orderd tadalafil from medexpress they were fine
Saw they were cheaper at dr fox
The box was different and they don't work as far as I am concerned they are fake tablets
Going back to medexpress
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Answer by Dr Fox Pharmacy
19 Jun 2023
Thank you for your review and very sorry to hear you were not satisfied with the tadalafil supplied. Patients with a specific generic tadalafil brand/manufacturer preference can have this noted on their account. All medicine supplied is UK licensed and approved, and unwanted medicine can be returned for a refund. Our customer service team will contact you directly.
12 Jun 2023
Verified review
The medication I normally would receive worked for my wellbeing, the medication I recently received did not have a positive outcome and they were white not blue
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Answer by Dr Fox Pharmacy
12 Jun 2023
Thank you for your review and very sorry that the latest medicine supplied was not satisfactory. Generic medicine supplied will change often due to availability from manufacturers (all medicine supplied is UK licensed). Patients with a manufacturer/brand preference can have this noted on their Dr Fox account. Unwanted medicine may be returned for a refund. Our customer service team have been in touch.
23 Nov 2023
Verified review
Treatment refused…
Asked for a treatment and was refused even after I answered to the questions. Suspecting people is not helping them.
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Answer by Dr Fox Pharmacy
23 Nov 2023
Thank you for your review and very sorry we could not help you this time. Our online consultations are set up to provide safe and effective treatment which require honest and accurate responses. We are unable to provide the treatment you are looking for if it is listed for use for another medical problem.
PH
Peter H.
Canterbury
29 Oct 2023
Verified review
Daily Meds
Unfortunately i swotched to Dr Fox from a mainstream chemist, the same type of meds provided did not work?
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Answer by Dr Fox Pharmacy
29 Oct 2023
Hello, very sorry to hear you are not happy with your order. Please be assured that all our medicine is genuine, UK licensed and dispensed by our UK registered pharmacy. We will contact you directly to resolve this for you. Kind regards
5 Sept 2023
Verified review
The last order didn't work out for me so I'll be reverting back to the original product
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14 Dec 2023
Verified review
I placed order. It was approved, later got emailed, cancelled. I think shortages.
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15 Dec 2023
Verified review
Ineeded a re-issue of Meds,this was refused. so now I go elsewhere.fair enough?
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Answer by Dr Fox Pharmacy
20 Dec 2023
Thank you for your review. Our doctors sent messages to explain that prescribing guidelines for the treatment you requested do not permit a repeat within 3 months, and to consult your GP as tests and alternative treatment may be required. Best regards
30 Sept 2023
Verified review
2 maybe 3 tablets out of each order of 16 haven't worked so very disappointing.
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Answer by Dr Fox Pharmacy
2 Oct 2023
Thank you for your review. We will make contact with you directly to resolve this issue.
18 Dec 2023
Verified review
they would not let me repeat my order ? which I need so I go elswhere
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Answer by Dr Fox Pharmacy
19 Dec 2023
Thank you for your review. Our doctors sent messages to explain that prescribing guidelines for the treatment you requested do not permit a repeat within 3 months, and to consult your GP as tests and alternative treatment may be required. Best regards
7 Sept 2023
Verified review
Dr Fox has not replied to my Message.
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Answer by Dr Fox Pharmacy
7 Sept 2023
Hello. Thank you for your review. We are very sorry we have checked your account and the emails and do not appear to have received any. Please do not hesitate to contact us at info@doctorfox.co.uk and we will resolve any issues as quickly as possible. Best regards
10 Jun 2023
Verified review
Promo delivery but broken packaging ☹️
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4 Jun 2023
Verified review
Medicine got cancelled
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Answer by Dr Fox Pharmacy
5 Jun 2023
Thank you for your review. Our doctors may cancel orders for clinical reasons. Due to the limitations of online services the criteria for supply is usually more strict than with your GP.
AH
Alan H.
Norwich
15 Dec 2023
Verified review
Rude staff
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Answer by Dr Fox Pharmacy
19 Dec 2023
Thank you for your review. I have investigated the communications from our staff and can see they were very courteous. I understand you were upset that Royal Mail misplaced your medication and that delivery problems had been an issue in the past as well. Our staff resolved in all cases.
4 Oct 2023
Verified review
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19 Jul 2023
Verified review
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7 Jun 2023
Verified review
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Answer by Dr Fox Pharmacy
7 Jun 2023
Thank you for your review. As explained by our doctor, the order was declined for clinical reasons.
24 Apr 2023
Verified review
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