Dr Fox PharmacyReviews:
4,431 reviews in the last 12 months47,100 total reviews
Excellent
TrustmarkValid
Top positive review
13 Mar 2024
Verified review
Can not fault this company. Although we had problems with the delivery, the fault was solely with Royal Mail's delivery person, who obviously couldn't be bothered to walk a further 200 yards round the corner to post the package through my door, instead took a photo of a house door at another address as proof of delivery and we had to go back numerous times before some one was in, before i could accept my package.
When I spoke to someone at Dr Fox, they were very helpful and tried to sort it for me, but all Royal Mail told them was, that it had been delivered.
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Top negative review
15 Jun 2023
Verified review
On the past 2 months. Past 2 occasions .
Been given substandard pill's .
Normally delivery in 3 days .. they came in 2 day's.. substandard pills ..
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PD
Philip D.
Manchester
Reviews for Dr Fox Pharmacy
1 Apr 2024
Verified review
Disappointing delivery times
I was disappointed in the delivery time. I placed the order on a Sunday and received the package on the following Wednesday. There’s other pharma services I’ve used which have had more efficient postage services.
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Answer by Dr Fox Pharmacy
2 Apr 2024
Thank you for your review and sorry you were not happy with the delivery time. The order was despatched on the Monday via Royal Mail Tracked 24 which aims to deliver next day, but on occasion can take longer.
27 Mar 2024
Verified review
Ordered generic sildenafil 100mg x8. Zero effect anywhere! I suspect these are fake pills, as 50mg generic from my gp works no problem at all. Won’t be using Dr Fox again.
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Answer by Dr Fox Pharmacy
27 Mar 2024
Hello. Thank you for your review. Sorry to hear this medicine has not worked for you. If the medicine did not work, please consult your regular doctor as you may need tests and alternative treatment. All our medicine is genuine, <a href="https://www.doctorfox.co.uk/news/generic-medicine-faqs/">UK licensed and approved</a>, and posted from our <a href="https://www.doctorfox.co.uk/regulation.html">registered UK pharmacy</a>. Whilst all brands are clinically identical, some patients do report a preference.
We will contact you directly regarding an exchange. Best regards
12 days ago
Verified review
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27 Mar 2024
Verified review
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Answer by Dr Fox Pharmacy
27 Mar 2024
Hello. Thank you for your review, we will contact you directly to resolve any issue you may have had. Best regards
16 Mar 2024
Verified review
Not good make not as good as proper brand
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3 Feb 2024
Verified review
Shop around.... Don't be a loyal customer!
When buying private medicines, Dr Fox claim that they are the best value, trust me they are not... I asked for a price match to which they agreed but am I am still waiting for the difference to be refunded....
My advice shop around... loyalty doesn't matter... remember you can be a loyal customer but the loyalty is rarely paid back!
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Answer by Dr Fox Pharmacy
3 Feb 2024
Thank you for your review. I can confirm that the price match was honoured and the price you paid was adjusted to reflect this. Kind regards
14 Jan 2024
Verified review
Reasonable Service
Nice website, good price.
Slow delivery even allowing for 1 day extra bank holiday in Scotland where pharmacy is based.
Apart from that a reasonable service.
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PD
Philip D.
Manchester
15 Jun 2023
Verified review
On the past 2 months. Past 2 occasions .
Been given substandard pill's .
Normally delivery in 3 days .. they came in 2 day's.. substandard pills ..
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Answer by Dr Fox Pharmacy
15 Jun 2023
Hello. Thank you for your review. We are very sorry to hear the latest tablets supplied did not work for you. All medicine supplied is genuine, UK licensed and approved, batch tested by quality controllers after manufacture, sourced through regulated supply chains, and posted from our registered UK pharmacy. Unwanted medicine can be exchanged for a different/preferred generic brand or a refund, as required. Patients with a generic brand preference can request this when ordering and a note will be added to their Dr Fox account for future orders. Best regards
11 Jul 2023
Verified review
Despite ordering and packing meeting the published shipping deadline, my order wasn't picked up when said to be ready, so this delayed attempted delivery by 24 hrs to a day I couldn't be at home and i then had to chase after it. Not very pleased about that. Otherwise ordering processes were fine.
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23 Mar 2024
Verified review
There was nothing wrong with the order, but I needed it urgently and ordered it on a Sunday. I paid for what initially appeared to be next day delivery. I accept that delivery is termed in working days, but I did not receive it until the following Thursday.
Having ordered several prescriptions from different companies in the past, this is the worst delivery service I have received.
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Answer by Dr Fox Pharmacy
24 Mar 2024
Hello, the order number you have quoted was placed on 8th March, dispatched the same day and delivered the next day. Does your review perhaps relate to a different order?
SÓ
Stiofán Ó.
Belfast
9 Aug 2023
Verified review
I had a problem with a delivery. It took them far too long to admit that they were to blame. They sent me an item that I didn't ask for and then tried to insist that I pay for it and wasn't entitled to me money back. Completely unacceptable.
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Answer by Dr Fox Pharmacy
10 Aug 2023
Hello. Thank you for your review, we are very sorry to hear that you were not happy with our service. Your order (repeat) was placed on 25th July, despatched on the 26th July and delivered on the 27th. I have checked all our message points and unfortunately cannot find any correspondence from yourself. We will contact you directly to resolve any issue you have . Best regards
12 Jun 2023
Verified review
The medication I normally would receive worked for my wellbeing, the medication I recently received did not have a positive outcome and they were white not blue
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Answer by Dr Fox Pharmacy
12 Jun 2023
Thank you for your review and very sorry that the latest medicine supplied was not satisfactory. Generic medicine supplied will change often due to availability from manufacturers (all medicine supplied is UK licensed). Patients with a manufacturer/brand preference can have this noted on their Dr Fox account. Unwanted medicine may be returned for a refund. Our customer service team have been in touch.
PH
Peter H.
Canterbury
29 Oct 2023
Verified review
Daily Meds
Unfortunately i swotched to Dr Fox from a mainstream chemist, the same type of meds provided did not work?
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Answer by Dr Fox Pharmacy
29 Oct 2023
Hello, very sorry to hear you are not happy with your order. Please be assured that all our medicine is genuine, UK licensed and dispensed by our UK registered pharmacy. We will contact you directly to resolve this for you. Kind regards
5 Sept 2023
Verified review
The last order didn't work out for me so I'll be reverting back to the original product
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14 Dec 2023
Verified review
I placed order. It was approved, later got emailed, cancelled. I think shortages.
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30 Sept 2023
Verified review
2 maybe 3 tablets out of each order of 16 haven't worked so very disappointing.
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Answer by Dr Fox Pharmacy
2 Oct 2023
Thank you for your review. We will make contact with you directly to resolve this issue.
10 Jun 2023
Verified review
Promo delivery but broken packaging ☹️
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