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Reviews for winerack-plus.co.uk



Good

4.41/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 27 Trusted Shops reviews collected in the last 12 months.
In total, winerack-plus.co.uk has already collected 464 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
09/05/2019
Date of order
09/05/2019
09/05/2019
I placed an order which when arrived was nothing like the images online. I contacted customer services and whilst the lady was pleasant and helpful the time between responses was slow so it’s taken nearly 1 month to get a returns label. I’ve subsequently ordered an alternative and it’s now showing as a 28 day delivery. I’ve again contacted customer services and had no response.
2.00
Poor

winerack-plus.co.uk replies: 10/05/2019
I‘m sorry you were unsatisfied. Colours on a PC differ from screen to screen, so the colour of the product was not as you expected. Your query took approx 2 weeks total to process because we needed more info from you. Thank you for your new order. Your new product is in production. Delivery times are clearly stated. We couldn‘t reach you by phone today. We will continue to try and reach you.

Date of publication
07/05/2019
Date of order
07/05/2019
07/05/2019
all good
5.00
Excellent

Date of publication
11/04/2019
Date of order
11/04/2019
11/04/2019
The product is basic, not particularly well made for the price.
Packaging was minimal - straight into a cardboard box. No protection.
When unboxed, several corners of the rack were found to have been bruised.
Its OK and alternatives are not easy to find so we have not tried to send it back.
3.00
Fair

winerack-plus.co.uk replies: 18/04/2019
Unfortunately we did not receive a message from you about your matter. We would have liked to have found a solution in direct contact with you. Transport damage is part of our everyday life and we would have liked to have replaced the goods and discussed the return transport of the delivered goods with you. We have sent you an e-mail and we hope that we will find a solution - even now.

Date of publication
05/03/2019
Date of order
05/03/2019
05/03/2019
Great company. Quick and cheap shipping, considering the distance the goods were sent
4.67
Excellent

Date of publication
10/02/2019
Date of order
21/12/2018
10/02/2019
Waited 6 weeks to receive damaged wine racks. Contacted company by e-mail and answerphone on day of delivery to report damage. Waited a week and then tried both methods again and still no response. The racks are broken and poorly constructed and the customer service is none exist.
2.00
Poor

Date of publication
24/01/2019
Date of order
24/01/2019
24/01/2019
It would have been nice to receive an email that the goods had been dispatched, but they did arrive within time specified on order :)
4.33
Good

Date of publication
15/12/2018
Date of order
23/10/2018
15/12/2018
Order took over a month but was as expected in the end. Wine rack looks good
3.33
Fair

Date of publication
28/11/2018
Date of order
28/11/2018
28/11/2018
Fantastic product, I am just about too order some more.
5.00
Excellent

Date of publication
21/11/2018
Date of order
21/11/2018
21/11/2018
Simulated terracotta doesn’t imply polystyrene which would have been a better description
4.33
Good

Date of publication
09/11/2018
Date of order
09/11/2018
09/11/2018
Good product, and this was the 3rd time we ordered from them.
5.00
Excellent

Date of publication
28/09/2018
Date of order
28/09/2018
28/09/2018
A great product - just what I was looking for
5.00
Excellent

Date of publication
30/08/2018
Date of order
29/08/2018
30/08/2018
Accurate description of goods and swift delivery
4.67
Excellent

Date of publication
25/08/2018
Date of order
23/08/2018
25/08/2018
Slight bend / Dent on the box storage shelf unit, could have been packaged better. Wine rack shelving was fine
4.67
Excellent

Date of publication
23/08/2018
Date of order
23/08/2018
23/08/2018
Fantastic product shown on site, easy to order, delivery very fast and efficient. Product as described, very easy to assemble. One extremely happy and satisfied customer.
5.00
Excellent

Date of publication
22/08/2018
Date of order
22/08/2018
22/08/2018
Delivered only a couple of days after ordering and easily assembled to provide a very satisfactory winerack.
5.00
Excellent

Date of publication
21/08/2018
Date of order
21/08/2018
21/08/2018
First class
5.00
Excellent

Date of publication
20/08/2018
Date of order
20/08/2018
20/08/2018
very good wine rack
4.67
Excellent

Date of publication
20/08/2018
Date of order
20/08/2018
20/08/2018
Excellent product
5.00
Excellent

Date of publication
10/08/2018
Date of order
18/07/2018
10/08/2018
Nice sturdy wine rack. Delivery takes quite a few days but as I wasn’t in a hurry it didn’t really matter.
4.00
Good

Date of publication
08/08/2018
Date of order
08/08/2018
08/08/2018
Good product.
5.00
Excellent

Date of publication
31/07/2018
Date of order
31/07/2018
31/07/2018
Great product efficient professional service
5.00
Excellent

Date of publication
26/07/2018
Date of order
26/07/2018
26/07/2018
Very well made 5x5 wine racks but unfortunately this range does not take the very slightly 'fatter' 75ml bottles such as Californian Chardonnays. This is not stated in blurb on the web-site
4.67
Excellent

Date of publication
12/07/2018
Date of order
12/07/2018
12/07/2018
Very good service.
5.00
Excellent

Date of publication
11/07/2018
Date of order
19/05/2018
11/07/2018
Delivery was well past date originally given and communication was not easy when trying to find out if there was a problem. fixiing screws were missing from the attached plastic bag sohad to buy seperate locally.
3.00
Fair

Date of publication
11/07/2018
Date of order
11/07/2018
11/07/2018
Very smooth transaction
4.67
Excellent

Date of publication
28/06/2018
Date of order
04/05/2018
28/06/2018
Delivery was before the stated date - good communications as there was a lead time. Items excellent quality and look great
5.00
Excellent

Date of publication
26/06/2018
Date of order
26/06/2018
26/06/2018
Very good service, excellent product and good quality and price
5.00
Excellent

Contact
Hagenauer Straße 1
65203 Wiesbaden
Germany
c.hartmann@promondo.de
winerack-plus.co.uk
Owner
Promondo Verlag & Versand GmbH
Hagenauer Straße 1
65203 Wiesbaden
Germany
Trade register
Amtsgericht Wiesbaden HRB 9252
Authorized representative
Stefan Woschek
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with winerack-plus.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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