viennaconcerts.com
Reviews:

114 reviews in the last 12 months1,046 total reviews  

4.75
Excellent
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Top positive review

8 May 2023
 Verified review
We booked our tickets "online" from the United States. When we travelled to Vienna for the Concert, we arrived at the concert hall (Karlskirche) and had no trouble finding the entrance and passing through with our tickets. So our experience COULD NOT HAVE BEEN BETTER. We were a bit concerned that we may have some trouble, since we were using Viennaconcerts.com for the first time. But our experience was flawless because everything we needed was in place before the concert. Also, the Concert itself was excellent ... and the Venue was outstanding. Thank-you Viennaconcerts.com! Keep up the wonderful work you do.

Top negative review

10 Oct 2023
 Verified review
The concert it self was good . less operah more thye conductor audiance engagment would have been better. great conductor . thank you. the staff /usher is not trained to exude care and diplomacy or act as ambassaadors so guests can reccomend to others. we were seated right by the door front row of the isle. as a older gentleman i needed to use the restroom and could come back without interrupting others. actually their were two applause breaks but the usherer would not let me come back in. even the supervisor who was called refused . the reson for not allowing guests to walk during the performance is understood. but not during an applause specially those older folks like us have to use the restroom anbd we by design bought seats next to exit. extreamly dssapointing ending due to lack of care exuded by the staff . bad taste will need to explore other options as we love Vienna.
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Reviews for viennaconcerts.com

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10 Oct 2023
 Verified review

insensitive /staff rude to more than me. runied the entire experience.

The concert it self was good . less operah more thye conductor audiance engagment would have been better. great conductor . thank you. the staff /usher is not trained to exude care and diplomacy or act as ambassaadors so guests can reccomend to others. we were seated right by the door front row of the isle. as a older gentleman i needed to use the restroom and could come back without interrupting others. actually their were two applause breaks but the usherer would not let me come back in. even the supervisor who was called refused . the reson for not allowing guests to walk during the performance is understood. but not during an applause specially those older folks like us have to use the restroom anbd we by design bought seats next to exit. extreamly dssapointing ending due to lack of care exuded by the staff . bad taste will need to explore other options as we love Vienna.
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31 Aug 2023
 Verified review

We loved the venue and the performance,but

We loved the venue and the performance, however we fail to understand why the organisers let a couple inside the concert with a baby who as expected started crying after 20 minutes disturbing the whole audience and experience. At the first place the parents shouldn’t have brought the baby to the concert and it’s also the responsibility of the organisers to have a strict policy that such concerts aren’t suitable for babies, young children yes but not a baby in a pram. We were totally disappointed that your staff let them in after some discussions with the parents.
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Answer by viennaconcerts.com
13 Sept 2023
Dear Customer. Thank you for your review. That was not our staff. Viennaconcerts.com is a Ticket Office and we offer many many events in Vienna. We do not organize those events. At our website, we do not offer tickets for children younger than 6. We can not control what organisers do with their concerts. We try to do our best with regard to our service, which is online overview and information, easy bookings and e-Tickets.
13 Jun 2023
 Verified review
We are a family of four, and we all experienced a sensation of good music, but a kind of cold and tired mood. We can't say we were really satisfied.
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16 May 2023
 Verified review
I thought the show was fantastic but the service and the people were awful. We were obviously tourists and the people were rude, unfriendly.
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Answer by viennaconcerts.com
17 May 2023
Dear Madam / Sir, thank you for your review. With people you probably mean the people at the event itself. We are very sorry and we will of course report this at the event you visited. This rating is actually about Viennaconcerts (Ticket Office). We do not organise events. We hope that you were satisfied with your online booking experience and hope you still enjoyed the concert / opera. Best regards.
17 May 2023
 Verified review
Make it clearer on the website that this is a third party ticket seller.
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Answer by viennaconcerts.com
17 May 2023
Dear Madam / Sir, thank you for your review. We make it very clear in every single page of our website, on the top, that for SOME EVENTS we must act as a secondary ticket seller. In addition, we provide detailed information about prices. Furthermore, in the booking form, we provide a Price Breakdown for each ticket, including face value (price on the ticket), eventual fees, commision, VAT, etc. We have not yet seen any other ticket office worldwide do this in more transparent way. We still hope you enjoyed the concert / opera and wish you all the best from Vienna.
13 Sept 2023
 Verified review
It was clearly made for tourists, it didn't felt authentic at all.
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