Certificate for Conrad-Electronic.co.uk

No. XC6B169091C94196B399185D923B74C2D
 

Approved on
20/04/2012
Valid until
19/04/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Conrad-Electronic.co.uk



Excellent

4.56/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 642 Trusted Shops reviews collected in the last 12 months.
In total, Conrad-Electronic.co.uk has already collected 929 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
25/03/2019
Date of order
23/03/2019
25/03/2019
SERVICE was great / excellent - however as per my email we were charged VAT but due to the fact that i provided a VAT number VAT should not have been charged - email sent and am waiting for a refund. Other than that the service was excellent.
4.67
Excellent

Date of publication
23/03/2019
Date of order
23/03/2019
23/03/2019
I cannot fault anything wrong with this transaction very pleased with the speed of delivery and the secure packaging used. Excellent
5.00
Excellent

Date of publication
23/03/2019
Date of order
23/03/2019
23/03/2019
Entirely satisfied with service and goods. Extremely quick delivery
5.00
Excellent

Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
Excellent
5.00
Excellent

Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
I'm fully satisfied.
5.00
Excellent

Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
Excellent work
5.00
Excellent

Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
excellent, thanks, good job.
5.00
Excellent

Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
Good products at reasonable price, deliveries in record time. Payment Methods without the need to use a credit card. Excellent, it's to continue.
5.00
Excellent

Date of publication
21/03/2019
Date of order
21/03/2019
21/03/2019
First time order from Conrad. Love their prompt reply service after my order and follow up service also excellent. This gave me confidence with my order. They didn't charge extra transportation for sending my order in 3 different batches. My first product received in a week time. Now waiting for my another 2 products.
4.67
Excellent

Date of publication
20/03/2019
Date of order
20/03/2019
20/03/2019
Products arrived in a large box with no padding. One of them arrived broken with signs of use and filled with rust. Tried to get in contact with costumer support to resolve the issue but never received any reply.
1.33
Very Poor

Conrad-Electronic.co.uk replies: 25/03/2019
Dear valued customer, thank you very much for your purchase. Please accept our deepest apologies for this mistake and damaged item. Of course we will do everything to solve this matter for you immediately, and perform an exchange for you. Please be so kind as to reply to our service emails in this matter. We are terribly sorry for this inconvenience. Thank you for your understanding. Your CCC

Date of publication
20/03/2019
Date of order
20/03/2019
20/03/2019
Very quick and efficient delivery to the UK. I shall definitely be using Conrad Electronic again.
5.00
Excellent

Date of publication
19/03/2019
Date of order
19/03/2019
19/03/2019
all good
5.00
Excellent

Date of publication
19/03/2019
Date of order
19/03/2019
19/03/2019
I could not acquire the type of micro switches I needed near my home in the UK. Hence my order to yourselves in Germany where large stocks were readily available for immediate despatch. I've been delighted with the speed and efficiency of the service you offer, and would not hesitate to place future orders based on this very positive experience. Many thanks.
5.00
Excellent

Date of publication
16/03/2019
Date of order
16/03/2019
16/03/2019
Awesome. Thank you.
5.00
Excellent

Date of publication
16/03/2019
Date of order
16/03/2019
16/03/2019
A telephone number on the package is an absolute necessity. Courier services do not start looking around where you live. If they cannot reach by telephone to do a fast delivery the package goes back.
4.33
Good

Date of publication
16/03/2019
Date of order
16/03/2019
16/03/2019
well done, very satisfied
5.00
Excellent

Date of publication
15/03/2019
Date of order
15/03/2019
15/03/2019
Awesome service, mega-fast shipment and best quality products.

TEN STARS .
Thank you very much
5.00
Excellent

Date of publication
14/03/2019
Date of order
14/03/2019
14/03/2019
Fantastic service and product Thankyou
5.00
Excellent

Date of publication
14/03/2019
Date of order
14/03/2019
14/03/2019
on top
5.00
Excellent

Date of publication
13/03/2019
Date of order
13/03/2019
13/03/2019
Good experience, especially Rosemarie is very co-operative.
5.00
Excellent

Date of publication
13/03/2019
Date of order
13/03/2019
13/03/2019
Pre purchase questions were answered quickly and accurately. Low price by UK standards. Recommended.
5.00
Excellent

Date of publication
13/03/2019
Date of order
13/03/2019
13/03/2019
I really appreciate this seller for its fast delivery and the item is according to description. I recommend this seller.
5.00
Excellent

Date of publication
12/03/2019
Date of order
12/03/2019
12/03/2019
Great service. Fast shipping and great product, I'm very pleased with this purchase. I'm sure be buying more from this company. Thank you
5.00
Excellent

Date of publication
12/03/2019
Date of order
12/03/2019
12/03/2019
No complaints and would use Conrad again
4.00
Good

Date of publication
12/03/2019
Date of order
12/03/2019
12/03/2019
We didn't receive any of our goods as yet Not sure why you marked this order as delivered, pls check with DHL again. You didn't provide us with any tracking information...very poor service so far.
1.00
Very Poor

Conrad-Electronic.co.uk replies: 15/03/2019
Dear valued customer, thank you very much for your purchase. We are terribly sorry to hear that you have not received the goods, as the tracking seems complete and the delivery successful. Of course we have started an investigation with DHL, and will provide you with the outcome immediately. Thank you for your understanding and patience. Your Conrad Customer Care

Date of publication
11/03/2019
Date of order
11/03/2019
11/03/2019
Excellent service.
5.00
Excellent

Date of publication
11/03/2019
Date of order
11/03/2019
11/03/2019
I am satisfied with delivery and product.
5.00
Excellent

Date of publication
10/03/2019
Date of order
10/03/2019
10/03/2019
DHL converted this courier thru postal service which took lot of time to deliver. whereas we paid for DHL service.
3.33
Fair

Conrad-Electronic.co.uk replies: 12/03/2019
Dear valued customer, thank you very much for your order. DHL sometimes cooperates with the local country post for final delivery, but they are responsible for the whole process of course. We are terribly sorry to hear about the delay. Thank you for your patience and understanding. Your Conrad Customer Care

Date of publication
09/03/2019
Date of order
09/03/2019
09/03/2019
As always, service and delivery excellent
Goods "as ordered".
5.00
Excellent

Date of publication
09/03/2019
Date of order
09/03/2019
09/03/2019
A pleasure to deal with, first class company, highly recommended.
5.00
Excellent

Date of publication
09/03/2019
Date of order
07/03/2019
09/03/2019
Hi,I received my order yesterday with thanks. It looks so much more impressive in reality, so we were delighted However, after powering it on it seems to automatically shut down/go on standby after 5-10 mins, Is there a setting to stop this?
Also the audio volume while using the turntable(phono) is inaudible, (the audio volume for radio, cd, is perfect). Is there something I need to adjust?
3.00
Fair

Conrad-Electronic.co.uk replies: 12/03/2019
Dear valued customer, thank you very much for your purchase. Our technical department is currently working on the case to find the best possible solution for you. Please accept our apologies for this inconvenience. Thank you for your understanding and patience. Your Conrad Customer Care

Date of publication
08/03/2019
Date of order
08/03/2019
08/03/2019
ALL THINGS OK AS USUAL.
5.00
Excellent

Date of publication
07/03/2019
Date of order
07/03/2019
07/03/2019
Everything perfect, thank you
5.00
Excellent

Date of publication
07/03/2019
Date of order
07/03/2019
07/03/2019
Same day shipment, quick delivery, diligently packaged. Could not have expected more. Nice work.
5.00
Excellent

Date of publication
06/03/2019
Date of order
06/03/2019
06/03/2019
Heel tevreden
4.33
Good

Date of publication
04/03/2019
Date of order
04/03/2019
04/03/2019
its good only error to me
5.00
Excellent

Date of publication
04/03/2019
Date of order
04/03/2019
04/03/2019
Super
5.00
Excellent

Date of publication
02/03/2019
Date of order
02/03/2019
02/03/2019
An "old" very staisfied client :)
5.00
Excellent

Date of publication
02/03/2019
Date of order
02/03/2019
02/03/2019
Hi, I'm unhappy with the collection service. They have charged twice
a first time on 2/26 at 10:35 with an amount of 445 and later at 12.05 an amount of 429.
After the checkup on our part, we called three times to discuss what happened.
They told us that they would pass the notice to the corresponding department.
today 2/3 still has not made the return.
We hope that Monday is solved.
3.67
Good

Conrad-Electronic.co.uk replies: 05/03/2019
Dear valued customer, thank you very much for your purchase. The difference was according to the changes as per your wish. Unfortunately we have not got any influence on the return shipping period. Thank you for your understanding. Your Conrad Customer Care

Date of publication
01/03/2019
Date of order
01/03/2019
01/03/2019
Tried emailing Conrad, waited, no response. Received incorrect item, which was a foreign language game manual, rather than the game. Very, very disappointing.
2.33
Poor

Conrad-Electronic.co.uk replies: 05/03/2019
Dear valued customer, thank you very much for your purchase. Of course we are onto solving the problem for you, we hope the correspondence was well received. Thank you for your understanding and patience. Your Conrad Customer Care

Conrad-Electronic.co.uk customer reviews

Conrad-Electronic.co.uk

Conrad-Electronic.co.uk was certified by Trusted Shops on 20/04/2012.

www.conrad-electronic.co.uk - Tekkie since 1923 | Conrad makes technical innovations accessible to a wide range of users. The assortment consists of about 400,000 different products divided over the following categories: Computing & Home office, Multimedia, Hobbies, Home & Garden, Tools, Components, Batteries/Power, and Car. Conrad sells to both companies (B2B) as well as consumers (B2C) with a multi-channel sales strategy which is focused on the internet in the future. We strive for first-class quality.

Contact
Fortis House, 160 London Road
IG11 8BB Barking, Essex
United Kingdom
service@conrad-electronic.co.uk
Conrad-Electronic.co.uk
Owner
Conrad Electronic UK Ltd.
Fortis House, 160 London Road
IG11 8BB Barking, Essex
United Kingdom
Trade register
United Kinddom 06451808
Authorized representative
James Bell
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Conrad-Electronic.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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