Certificate for Conrad-Electronic.co.uk

No. XC6B169091C94196B399185D923B74C2D
 

Approved on
20/04/2012
Valid until
19/04/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Conrad-Electronic.co.uk



Excellent

4.63/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 398 Trusted Shops reviews collected in the last 12 months.
In total, Conrad-Electronic.co.uk has already collected 599 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
13/11/2018
Date of order
06/11/2018
13/11/2018
Today my package arrived. I had ordered 4 switches to repair a broken extractor system. Although the invoce and package said that there were four switches in the bubble wrapped bag.... there were only three. I had ordered 4.... Disappointed as I will be unable to fix the extractor for the customer....
2.33
Poor

Date of publication
12/11/2018
Date of order
06/11/2018
12/11/2018
Excellent prices, best packaging I've seen, arrived in perfect condition
5.00
Excellent

Date of publication
10/11/2018
Date of order
05/11/2018
10/11/2018
best seller
5.00
Excellent

Date of publication
09/11/2018
Date of order
08/11/2018
09/11/2018
I received an email saying that the parcel has been delivered. But this is NOT so. Please can you tell me where you delivered the parcel or arrange to have it delivered to the address on my order form. I can see the address on the delivery note does not have my house number on it, but this is on my order form. Trust you can sort this. Kind Regards David Hicklin
1.00
Very Poor

Conrad-Electronic.co.uk replies: 13/11/2018
Dear valued customer, thank you very much for your purchase. According to tracking, the parcel was left at your post box. Of course we will do everything to immediately sort this out for you. We are terribly sorry for any inconvenience caused. Thank you for your understanding. Your Conrad Customer Care

Date of publication
09/11/2018
Date of order
09/11/2018
09/11/2018
Item arrived on time and in good condition. Very competitive price and although in a box intended for a German speaking market, had instructions in English and the option of English for the machine itself. Very pleased and would use the company again.
5.00
Excellent

Date of publication
08/11/2018
Date of order
08/11/2018
08/11/2018
The parts were well described and fitted perfectly. I was kept well informed on the progress of the delivery. Only DHL let the side down by not leaving parcel where asked. Also whats an order ID on this review page. I have an Internet order number and Invoice number. You need to keep your terminology consistent.
4.67
Excellent

Date of publication
08/11/2018
Date of order
08/11/2018
08/11/2018
Ordered from Conrad as in the past they have been competitive on price but find that I could have ordered it for about £15 less from Amazon. So very disappointed. Delivery was slow as I find it had come from Germany. So am probably unlikely to use Conrad again.
3.33
Fair

Date of publication
07/11/2018
Date of order
07/11/2018
07/11/2018
Quality product, reasonably priced and promptly delivered.
Excellent service, thank you.
5.00
Excellent

Date of publication
07/11/2018
Date of order
07/11/2018
07/11/2018
prompt and professional
vert satisfied
4.00
Good

Date of publication
07/11/2018
Date of order
02/11/2018
07/11/2018
Very easy process to order, kept you well informed of progress of order and delivery tracking details very good so you knew exactly when parts would arrive so you could schedule time to use for your requirement i.e.. this is for use in business repair work shop.
4.00
Good

Date of publication
07/11/2018
Date of order
02/11/2018
07/11/2018
Great service
5.00
Excellent

Date of publication
07/11/2018
Date of order
07/11/2018
07/11/2018
The kind of service that you would expect from a leading component part distributor.
5.00
Excellent

Date of publication
07/11/2018
Date of order
07/11/2018
07/11/2018
Quality product delivered quickly.
5.00
Excellent

Date of publication
06/11/2018
Date of order
06/11/2018
06/11/2018
I paid £15 for next day delivery so I could continue to drive and the goods didn’t turn up for 4 working days. Then when I tried to express my anger via an email to customer support it was ignored, all I wanted was a slight reimbursement considering I did not get what I paid for. Will not be using this company again due to this
1.67
Poor

Conrad-Electronic.co.uk replies: 09/11/2018
Dear valued customer, thank you very much for your purchase. We are terribly sorry to hear that the delivery time was exceeded in your case. Unfortunately your message was not processed due to a temporal error. Of course we will refund you the express shipping costs immediately. We will get in touch by email. Thank you for your understanding and patience. Your Conrad Customer Care

Date of publication
03/11/2018
Date of order
03/11/2018
03/11/2018
Very difficult to set up instructions limited. Dark picture face. However unit works well once set up complete.
4.00
Good

Date of publication
02/11/2018
Date of order
02/11/2018
02/11/2018
Excellent product, price and delivery. I had a problem ordering on line due to a glitch with Paypal. I spoke to customer service who were very helpful and arrange the order over the phone.
5.00
Excellent

Date of publication
02/11/2018
Date of order
02/11/2018
02/11/2018
did what you said you'll do, spot on
4.00
Good

Date of publication
31/10/2018
Date of order
26/10/2018
31/10/2018
Excellent service, product first class I will use this company again
5.00
Excellent

Date of publication
30/10/2018
Date of order
27/10/2018
30/10/2018
I would like you to inform KEMO to make much louder the animal repeller M175 and the speakers L020. The reason is that don't work even in 1 meter and you have to buy 10 of them and fix them in array, as I did.
I appreciate Conrad
5.00
Excellent

Conrad-Electronic.co.uk replies: 31/10/2018
Dear valued customer, thank you very much for your purchase. We are sorry to hear that the system did not live up to your expectations. Of course we will forward your suggestion to the manufacturer and our quality assurance department. Your Conrad Customer Care

Date of publication
30/10/2018
Date of order
30/10/2018
30/10/2018
I recieved the Proxxon Super jig saw SS 230/E and it's such a great power tool to cut small shapes, The item is as described, every piece is included, and the shipping was fast.
5.00
Excellent

Date of publication
30/10/2018
Date of order
24/10/2018
30/10/2018
Great service thank you
5.00
Excellent

Date of publication
30/10/2018
Date of order
30/10/2018
30/10/2018
Yet another good delivery and satisfying product my boy loves these toys
5.00
Excellent

Date of publication
27/10/2018
Date of order
27/10/2018
27/10/2018
I like that , the valves are new .Not the sheet NOS .
5.00
Excellent

Date of publication
27/10/2018
Date of order
27/10/2018
27/10/2018
No issues, good transaction.
5.00
Excellent

Date of publication
27/10/2018
Date of order
27/10/2018
27/10/2018
Fast service & competitive prices. A
5.00
Excellent

Date of publication
27/10/2018
Date of order
27/10/2018
27/10/2018
Fast response and delivery, tansk
5.00
Excellent

Date of publication
27/10/2018
Date of order
27/10/2018
27/10/2018
Delivery took 10 days.
There was shortage in the delivery.
Waiting for reply from customer service.
2.33
Poor

Conrad-Electronic.co.uk replies: 30/10/2018
Dear valued customer, thank you very much for your purchase. Please accept our deepest apologies for the stock issues and the delay. According to tracking, the missing parts will be with you by tomorrow. Thank you ever so much for your understanding and patience. Your Conrad Customer Care

Date of publication
27/10/2018
Date of order
27/10/2018
27/10/2018
Parcels received yesterday, and products are excactly what i want. Thanks a lot for the order.
5.00
Excellent

Date of publication
26/10/2018
Date of order
26/10/2018
26/10/2018
This is the first time I have used Conrad but it wont be the last.
4.33
Good

Date of publication
26/10/2018
Date of order
26/10/2018
26/10/2018
an excellent little piece of pliers.
4.00
Good

Date of publication
26/10/2018
Date of order
26/10/2018
26/10/2018
Excellent prompt service and valur for money
5.00
Excellent

Date of publication
25/10/2018
Date of order
25/10/2018
25/10/2018
The good arrived in perfect conditions , quickly and well packaged .
5.00
Excellent

Date of publication
25/10/2018
Date of order
25/10/2018
25/10/2018
Very good company,I would recommend...
4.33
Good

Date of publication
25/10/2018
Date of order
25/10/2018
25/10/2018
Conrad limit on credit card payment complicated purchase unnecessarily. Original and replacement goods arrived damaged with no delivery warning (50Kg parcel @ 9.00am). Personal area of website not kept up to date promptly (returns just acknowledged 2 weeks after despatch). Overall poor service characterised by delays, lack of information and inadequate shipping/returns processes.
2.67
Fair

Date of publication
25/10/2018
Date of order
25/10/2018
25/10/2018
For a company such yours DHL is a burden.
In short it is the worst currier.
3.67
Good

Date of publication
25/10/2018
Date of order
25/10/2018
25/10/2018
Postal charge was very high, very small item delivered by UPS in huge box, took four days to deliver
Smaller packaging would reduce postal costs, I should know as I work for Royal Mail ( not your preferred courier)
Gary Taylor
3.67
Good

Date of publication
24/10/2018
Date of order
24/10/2018
24/10/2018
The goods arrived on time and well packaged. Excellent no nonsense service.
5.00
Excellent

Date of publication
24/10/2018
Date of order
24/10/2018
24/10/2018
Very good service all round. Thank you
5.00
Excellent

Date of publication
24/10/2018
Date of order
24/10/2018
24/10/2018
Fast delivery, fair prices and good quality products.
5.00
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
Items order were dispatched in a timely fashion and I’m pleased with them. Exactly as described. Will use Conrad again
5.00
Excellent

Conrad-Electronic.co.uk customer reviews

Conrad-Electronic.co.uk

Conrad-Electronic.co.uk was certified by Trusted Shops on 20/04/2012.

www.conrad-electronic.co.uk - Tekkie since 1923 | Conrad makes technical innovations accessible to a wide range of users. The assortment consists of about 400,000 different products divided over the following categories: Computing & Home office, Multimedia, Hobbies, Home & Garden, Tools, Components, Batteries/Power, and Car. Conrad sells to both companies (B2B) as well as consumers (B2C) with a multi-channel sales strategy which is focused on the internet in the future. We strive for first-class quality.

Contact
Fortis House, 160 London Road
IG11 8BB Barking, Essex
United Kingdom
service@conrad-electronic.co.uk
Conrad-Electronic.co.uk
Owner
Conrad Electronic UK Ltd.
Fortis House, 160 London Road
IG11 8BB Barking, Essex
United Kingdom
Trade register
United Kinddom 06451808
Authorized representative
James Bell
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Conrad-Electronic.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.