Certificate for Conrad-Electronic.co.uk

No. XC6B169091C94196B399185D923B74C2D
 

Approved on
20/04/2012
Valid until
19/04/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Conrad-Electronic.co.uk



Excellent

4.73/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 80 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 100 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Excellent all round. Good price and promptly delivered by UPS
5.00
Excellent

As usual, always on time with delivery and good service
5.00
Excellent

Always excellent service & delivery on time
5.00
Excellent

Quick delivery low prices on branded males
5.00
Excellent

Recommend
5.00
Excellent

This product wasn't setup on the UK website and after a quick phone call with customer service they added it within a couple of hours, I was most impressed

Delivered by UPS who always give great service and who I also use to ship products.
5.00
Excellent

I'm happy, package arrived quickly and without any damage.
5.00
Excellent

Great service
5.00
Excellent

5 pound voucher is a +
5.00
Excellent

All arrived on time. Good of quality expected and any delivery information and updates sent regularly.
Will use them again
5.00
Excellent

always on time and fair prices
5.00
Excellent

easy to order for a 1st timer. product was top value for the price and we use it all the time. couldnt be better
5.00
Excellent

I have no reason to complain about the product, though so far I have only tested it, not used during a lecture.

I am not happy with the website description which suggests that it is necessary to buy a pack of batteries. Batteries are included in the box which contains the laser pointer.

The pointer includes a ball point pen not mentioned on the website.
Insufficient room for review
3.67
Good

Conrad-Electronic.co.uk replies: 10/03/2017
Dear Customer,thank you for your review. We are sorry, that the description on the website was not sufficient. I will forward this to the responsible person and we will update the item description.

I have paid far too much for delivery of a small package. It has not arrived despite the high cost of shipping. A very poor performance overall. Never again.
1.00
Very Poor

Conrad-Electronic.co.uk replies: 10/03/2017
Dear Customer,thank you for your review. Like most online retailers we offer flat rate shipping. It is not possible with the volume we ship daily to offer multiple shipping options depending on weight or seize. You ordered on Friday, your package was shipped on Monday and arrived on Thursday.

Very helpful and co-operative. Prompt delivery
5.00
Excellent

Everything fine...delivery on time ...no problems
5.00
Excellent

Cant comment on customer service as havent had to use them. Otherwise a perfect score from me.
5.00
Excellent

order was delivered on time and in good order. very please with the items i ordered
4.67
Excellent

Arrived inside the due time, appears to be a good set of equipment and was easy to assemble. Not had it long enough to give a detailed review
5.00
Excellent

The item turned up and was not as shown on the website. Instead of all black, it has orange elements (which was exactly why I didn't buy this from Amazon).
2.67
Fair

Conrad-Electronic.co.uk replies: 24/02/2017
Dear Customer, thank you for taking the time to share your experience. We will change the picture or add a note in the item description about the orange elements. We apologize for the inconvenience. If you wish to return the item please get in touch with our customer service team at sales@conrad.com

Very happy with this transaction and the product. Thank you.
5.00
Excellent

Good fast service
4.00
Good

Very good service and price well done
5.00
Excellent

Unfortunately, USB, the carriers, held on to my package for two weeks before delivering it. It does put me off ordering from this company in future.
3.67
Good

Conrad-Electronic.co.uk replies: 16/02/2017
Dear Customer, thank you for your review. We are very sorry that UPS has such problems delivering your package. According to the tracking the house number was missing.

I have been shopping with Conrad Electronics, many years with their Belgian
and German shop and now since returning to the UK with the UK shop...
No problems whatsoever, always a good service and good quality of goods...
5.00
Excellent

Prompt delivery and correct goods. All you could ask for
5.00
Excellent

Delivery arrived on time and in good order.
5.00
Excellent

delivery cost is not fair
3.00
Fair

All AOK
5.00
Excellent

Items were good quality and arrived promptly
5.00
Excellent

Site brilliant to negotiate found what I needed with no trouble.
Goods arrived promptly , kept informed through every stage.
Keep up the good work. I will be using your site again , have already recommended your site to many friends.
Many thanks Bob.
5.00
Excellent

Company appears to be in the UK but goods delivered from Germany and customer services are probably there too. Their system failed to give my full address to UPS which resulted in delivery delays. Customer services abruptly denied that. Goods were packed in ridiculously over-size packing with lots of foam chips... a padded envelope would have sufficed. Cannot recommend based on this order.
3.00
Fair

Conrad-Electronic.co.uk replies: 25/01/2017
Dear Paul, thank you for your review. You are right, our goods are shipped from our central warehouse in Germany. It is correct that the system did not print the full address on the label in your case. I will have this investigated since this should of course not happen. We apologize for the inconvenience that this has caused you.

Easy to use site. Fast delivery.
5.00
Excellent

Good price along with first class service
5.00
Excellent

Just the service you should get with an excellent website so you make the right choices
5.00
Excellent

Screen protector was easy to fit. Bit of a struggle to get started as lip broke off. Kept up to date with progress and quick delivery, even though it came from the continent.
4.67
Excellent

Purchase and delivery all went smoothly with good coms
5.00
Excellent

The delivery was a bit slow. The goods were as expected from the web site. There was bo particular customer service.
3.33
Fair

Conrad-Electronic.co.uk replies: 12/01/2017
Dear Customer, thank you for your review. You are right, the package took a little longer than normal. Our warehouse is in Germany and there was a national holiday on Jan 6th. We apologize for the inconvenience this may have caused you.

I have been trying to get in touch with your customer services with no success regards batteries for a weather station I purchased a couple of weeks ago
Perhaps you can find someone to help me
3.00
Fair

Conrad-Electronic.co.uk replies: 12/01/2017
Dear Customer, thank you for your review. Unfortunately we have no correspondence from you in our system. We have now sent you an email to the email address we have on file so you can just reply to it.

Senseo Viva coffee machine is excellent but (1) was supplied with only a continental 2-pin plug and (2) the inner packaging was poor. On contacting Customer Service, they apologised and very quickly sent a suitable UK adapter which they say should have been in the original supply). Good service
4.67
Excellent

Conrad-Electronic.co.uk customer reviews

Conrad-Electronic.co.uk

Conrad-Electronic.co.uk was certified by Trusted Shops on 20/04/2012.

www.conrad-electronic.co.uk - Tekkie since 1923 | Conrad makes technical innovations accessible to a wide range of users. The assortment consists of about 255,000 different products divided over the following categories: Computing & Home office, Multimedia, Hobbies, Home & Garden, Tools, Components, Batteries/Power, and Car. Conrad sells to both companies (B2B) as well as consumers (B2C) with a multi-channel sales strategy which is focused on the internet in the future. We strive for first-class quality.

Contact
Severalls Lane
CO4 5JS Colchester, Essex
United Kingdom
service@conrad-electronic.co.uk
Conrad-Electronic.co.uk

Owner
Conrad Electronic UK Ltd.
Severalls Lane
CO4 5JS Colchester, Essex
United Kingdom
Trade register
United Kinddom 06451808
Authorized representative
James Bell
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with Conrad-Electronic.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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