Floor Monster- Logo - reviews

Floor MonsterReviews

: 818Excellent

4.63

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 04/03/2014
updated on: 07/07/2022
Floor Monster is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Floor Monster, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 04/03/2014
updated on: 07/07/2022
Floor Monster is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Floor Monster, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for Floor Monster

83 verified reviews in the last 12 months

818 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
I had a few queries before ordering and each answered in a timely and helpful manner. I requested a sample and also that was received in a timely manner. I ordered the Lecco Brushed Whitewashed engineered oak flooring and underlay. It arrived when stated and although I was not aware at the time, it came one pack short which turned up a couple of days later which was great that they rectified this without my even knowing about it! Each pack came with multiple length sizes as stated on the product page. We found one board longer with the rest shorter in each pack. We did have a few warped boards in the packs (even though stored flat since delivery 2 weeks before) and that made laying a little trickier trying to click it in. Our new floor is all laid now and looks great. They also said they would take back any left over full packs if needed (minus the delivery costs. Not sure if we are going to do this or use elsewhere at this time but it is good that the option is there. Overall happy with the product and the service provided.
Report review

Show all positive reviews

the most relevant critical review


5 months ago
Not giving a customer the option of having the delivery put in garage or in porch is a disgrace. I am registered disabled and I had to argue with the driver to walk 10ft up my flat driveway as his instructions were to leave the large pallet on curb side only !? Only after discussing the issue with customer service and getting very upset on the phone did the young man agree to wheel my order inside. Ridiculous procedure leaving me humiliated and frustrated !!!
Report review

Show all critical reviews

Reviews for Floor Monster

Filter 
 Sort by Relevance 
(71)
(5)
 Verified review
14 days ago
Used the online chat option to check the suitability of the products I was interested in & also asked them to check stock levels/lead times, placed the order online & was contacted the same day to arrange delivery which was completed quickly & smoothly. Excellent service.
Report review
 Verified review
17 days ago
Report review
 Verified review
2 months ago
I have had three goes at buying laminate floor for my kitchen The first supplier, after missing various delivery dates eventually delivered a collection of damaged boxes and incorrect accessories. I subsequently discovered that the flooring I had bought was discontinued, so what I was getting was the dregs of what they had left From the next supplier I ordered and payed for 37 square metres of Quickstep Majestic ultra Laminate plus accessories, their website saying it was in stock, and available for immediate delivery. Subsequently I received an e mail saying not only did they have insufficient stock but also the flooring was now discontinued, so I would have difficulty getting it I then phoned phoned Floor Monster and asked if they had stock saying I had been told that the line was discontinued. The gentleman I spoke to asked me to hold on while he checked the stock situation. He came back in a few minutes later saying that while they had no stock but it was in stock at Quickstep and they could arrange delivery from that source. The exact delivery date would be confirmed whenI placed the order,but it would be some time the following week Out of curiosity I phoned Quickstep to see if the product was discontinued, and they said that was a surprise to them as it was one of their popular product lines .I placed my order on line and got a quick reply confirming delivery for the following Thursday The delivery turned up a day early. The delivery was very well packed so there was little chance of damage during transport So my experience of Floor Monster is not only good value, but also great service
Report review
 Verified review
2 months ago
They were one of the most friendly and helpful companies to talk to, all through the ordering, the suggestions of products, and down to delivery. Happy to move delivery dates, be accommodating and just all round, seriously one of the best companies ive had to deal with in a long time. Definitely wont go anywhere else for flooring now that I have found these guys!! Literally everyone I spoke to was a credit to the company!
Report review
 Verified review
1 month ago
Ordered and delivered within 4 days with delivery to suit us. What a stunning product easy to install and looks say more expensive than it is. Changed the whole look of our house.
Report review
 Verified review
1 month ago
Pleasant staff,quick to arrange delivery, delivered quick no problems , great product brilliant would definitely recommend floor monstor.
Report review
 Verified review
2 months ago
Great advice and a personal service upon calling. Quick delivery if both samples a d final product. Will definitely use again.
Report review
 Verified review
2 months ago
Great communication from this company. Delivery was spot on too.
Report review
 Verified review
1 month ago
Very helpful
Report review
 Verified review
1 month ago
good service
Report review
 Verified review
2 months ago
Report review
 Verified review
3 months ago
Very good quality flooring , excellent reponse time and delivery .. they did exactly what they said they would do .. will buy again in the near future . Many thanks 😊 🙏
Report review
 Verified review
3 months ago
I received samples and where delivered within 2 days , amazing. Will ge ordering soon.
Report review
 Verified review
3 months ago
Ordered samples , delivered next day .
Report review
 Verified review
3 months ago
Sent sample promptly
Report review
 Verified review
3 months ago
Report review
 Verified review
3 months ago
Report review
 Verified review
4 months ago
Great company to deal with, thank you, especially to Jack for his time and patience in directing us to the perfect flooring. We found the order process was straightforward and were already guaranteed great service through a family member's recommendation and the guys did not disappoint. Really happy with our flooring and the money we invested in this purchase
Report review
 Verified review
4 months ago 
There was a mix up at the start and I sent an email I received a reply within hours and the delivery arrived the next working day . The driver phoned me and said when he would arrive and duly did . First class people and first class service .
Report review
 Verified review
4 months ago
The service from the guys at Floor Monster was amazing. From when I got my sample to the product being finished in my house, this company have remained unbelievably professional and would definitely recommend!
Report review