Floor MonsterReviews

: 580ExcellentCertified

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Floor Monster- Logo - reviews
Floor Monster- Logo - reviews

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Floor Monster - Laminate, Solid & Engineered Wood Flooring UK Shop

Transforming the way people buy flooring: discover more flooring options and get your flooring requirements done within a second. Suppliers of Laminate Flooring (from 6mm up to 15mm), Solid Wood Flooring (from 14mm up to 18mm), Engineered Wood Flooring (from 10mm up to 21mm) & Vinyl Click Flooring, You can get all types of flooring in this One Stop Flooring Shop. If you cannot find your particular flooring you want, do not worry, their customer team will hunt it down for you and make your dream come true. Why not discover this One Stop Flooring Shop Now
Contact
Marauder Ltd.
FloorMonster.co.uk, 11 Scotts Road
PA2 7AN Paisley
United Kingdom
Trade register
United Kingdom NI615454
Authorised representative
Mr Ross Nicholl

Reviews for Floor Monster

4.58/5.00
Excellent
How is the rating calculated?

155 reviews in the last 12 months

81 %
8 %
4 %
3 %
5 %
580 total reviews

What other customers say about their experience with Floor Monster

5 days ago
Absolutely disgusting customer service! Delivery delayed, then delivered to the wrong address. Had to fetch the order myself. Some boxes opened and 3 boxes missing! Floor Monster don’t want to help and won’t accept any responsibility, even back the haulage company! Reported to PayPal, come & collect the flooring, I’ll have a full refund & go elsewhere!!!
 under review|
Floor Monster- Logo - reviews
Floor Monster- Logo - reviews
 Answer by Floor Monster
4 days ago
This review has been reported as untrue and information has been passed to the police as proof proving customer received order even though they said they had not.
17 days ago
Terrible service, stay away from them!!! Ordered a sample on 15th of July and was promised next day delivery. Called them several times, every time they promised to send it with a next day delivery or to pay a special attention. Called them today (23rd of July) and ask for the order to be cancelled - the reply was: "No problems, we will make sure it is not sent out". Time wasters.
 Verified review|
Floor Monster- Logo - reviews
Floor Monster- Logo - reviews
 Answer by Floor Monster
16 days ago
Hi thanks for your feedback. Unfortunately as explained on the phone due to an unprecedented increase in sample requests there has been a bit of a backlog which we are working through, again communicated on the phone. We are sorry you chose to cancel your sample order and are happy to assist if you need anything in the future!
2 months ago
Very poor customer service. Had to order twice due to damaged products and both times they failed to deliver on the agreed date which I paid extra for. Very nice people but the business doesn't seem to really care about its customers. Will never use again and will tell people to avoid
 under review|
Floor Monster- Logo - reviews
Floor Monster- Logo - reviews
 Answer by Floor Monster
2 months ago
HI, we are aware your order in Feb 2020 could not be delivered as you had not made us aware of restricted access for delivery vehicle. It was agreed you would collect from depot and delivery fee was refunded. You have order 2 more packs in April 2020 but no mention to us of any damages etc, this was delivered without issue. Incorrect, false reviews are flagged to Trusted shop for review. Thanks
3 months ago
My delivery was meant to be delivered on Fri. I contacted them aat 3pm and they said it was the last drop of the day and will be with me at 4.30pm. 2 days later its still not hear and heard nothing
 under review|
Floor Monster- Logo - reviews
Floor Monster- Logo - reviews
 Answer by Floor Monster
3 months ago
HI Justine we thank you for your feedback. Unfortunately we could only provide the information given to us by the courier. As they ran out of time on Friday then made sure delivery was with you by 9.30am Monday. We understand your frustration but thank you for taking the time to email us thanking us for sorting the issue
4 months ago
Floor arrived damaged
 Verified review|
Floor Monster- Logo - reviews
Floor Monster- Logo - reviews
 Answer by Floor Monster
4 months ago
Thanks for your feedback and again we are sorry there was damage to your order, most likely caused in transit. We have already arranged for the 4 packs to be collected (damage to 1 pack) and swapped over for another 4 packs. If you need anything else please do not hesitate to let us know.
9 months ago
Ordered sample of flooring, then placed an order for 17sqm this arrived but the sample was nothing like flooring purchased / sent I do not understand why send a sample out if its nothing like the actual product being sold? Colour of sample was completely different to what was received I am not being offered any return or refund just being given lots excuses.This is FRAUD?? Mis leading sales
 under review|
Floor Monster- Logo - reviews
Floor Monster- Logo - reviews
 Answer by Floor Monster
9 months ago
As per emails we explained that having a natural engineered Oak you will have a variation in tones and colours within the boards. Samples are representations of the products and as per most recent email we offered you option to return stock if you weren't happy with it which was refused. We are happy to assist in any way but correct product was sent as per your order.
10 months ago
Flooring was ordered on Sept 11 2019, Still not arrived by 7th November although the money left our account on 11th September Shocking poor customer service
 Verified review|
Floor Monster- Logo - reviews
Floor Monster- Logo - reviews
 Answer by Floor Monster
10 months ago
Thanks for your feedback, as explained at time of order, all stock had been allocated but this order was from the next container due to arrive to us. As explained on occasion there can be small delays to containers arriving but we will manage this as quickly as we can. We have made you aware along the way and provided some compensation back to make up for delay. Stock is imminent.