Floor Monster- Logo - reviews

Floor MonsterReviews

: 818Excellent

4.63

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 04/03/2014
updated on: 05/07/2022
Floor Monster is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Floor Monster, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 04/03/2014
updated on: 05/07/2022
Floor Monster is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Floor Monster, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for Floor Monster

83 verified reviews in the last 12 months

818 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


2 months ago
I have had three goes at buying laminate floor for my kitchen The first supplier, after missing various delivery dates eventually delivered a collection of damaged boxes and incorrect accessories. I subsequently discovered that the flooring I had bought was discontinued, so what I was getting was the dregs of what they had left From the next supplier I ordered and payed for 37 square metres of Quickstep Majestic ultra Laminate plus accessories, their website saying it was in stock, and available for immediate delivery. Subsequently I received an e mail saying not only did they have insufficient stock but also the flooring was now discontinued, so I would have difficulty getting it I then phoned phoned Floor Monster and asked if they had stock saying I had been told that the line was discontinued. The gentleman I spoke to asked me to hold on while he checked the stock situation. He came back in a few minutes later saying that while they had no stock but it was in stock at Quickstep and they could arrange delivery from that source. The exact delivery date would be confirmed whenI placed the order,but it would be some time the following week Out of curiosity I phoned Quickstep to see if the product was discontinued, and they said that was a surprise to them as it was one of their popular product lines .I placed my order on line and got a quick reply confirming delivery for the following Thursday The delivery turned up a day early. The delivery was very well packed so there was little chance of damage during transport So my experience of Floor Monster is not only good value, but also great service
Report review

Show all positive reviews

the most relevant critical review


5 months ago
Not giving a customer the option of having the delivery put in garage or in porch is a disgrace. I am registered disabled and I had to argue with the driver to walk 10ft up my flat driveway as his instructions were to leave the large pallet on curb side only !? Only after discussing the issue with customer service and getting very upset on the phone did the young man agree to wheel my order inside. Ridiculous procedure leaving me humiliated and frustrated !!!
Report review

Show all critical reviews

Reviews for Floor Monster

Filter 
 Sort by Relevance 
 Verified review
1 year ago
Great delivery service, and communication from Josh and Jack! Floor is getting installed shortly but what I have seen is exactly what we wanted. Could not recommend Floor Monster highly enough!
Report review
 Verified review
8 months ago
Easy to order. Excellent communication from floor monster. Ability to choose the delivery date which was really helpful and much appreciated. Excellent price and beautiful flooring. Perfect!
Report review
 Verified review
1 year ago
A few of the planks were damaged in delivery but Peter immediately dealt with this problem and replacement planks were sent out. What a refreshingly professional company to deal with!
Report review
 Verified review
6 months ago
Free flooring sample came very quickly.When I placed an order I was emailed to arrange a convenient delivery day .Order arrived when expected.Excellent service
Report review
 Verified review
1 year ago 
Great from start to finish, couldn’t recommend them enough! Delivery came on day it was requested, couldn’t be happier! Now the fun part, fitting!
Report review
 Verified review
1 year ago
Top service from all the guys there Delivery driver was very friendly and brought some of the packs straight into garage for us which was a help
Report review
 Verified review
1 year ago
Excellent, was contacted very quickly after my order was placed and delivery was booked for a day that suited us.
Report review
 Verified review
8 months ago
Ordered some samples which were very good quality, quick to send samples, good prices too
Report review
 Verified review
8 months ago
All done on line and great service and prices. Fast delivery too. Highly recommenced
Report review
 Verified review
1 year ago
It was just a sample but delivered on time and contact was friendly and professional.
Report review
 Verified review
7 months ago
Good for the job my boot floor and fast delivery. Can't ask for anything more.
Report review
 Verified review
1 year ago
Ordered the floor online, it was delivered in a few days, very happy with it
Report review
 Verified review
7 months ago
order was placed and arrived on the given delivery date.
Report review
 Verified review
7 months ago
Really efficient! Great online retailer one to trust !
Report review
 Verified review
9 months ago
Jack was super easy to deal with and very professional
Report review
 Verified review
10 months ago
Awesome service! Incredible prices and quality!
Report review
 Verified review
1 year ago
Excellent customer service. Peter was great
Report review
 Verified review
9 months ago
Very professional, samples arrived quick.
Report review
 Verified review
10 months ago
Sample arrived very promptly, thank you!
Report review
 Verified review
5 months ago
Nothing, I got what I asked for!!!
Report review