Floor MonsterReviews

I have had three goes at buying laminate floor for my kitchen The first supplier, after missing various delivery dates eventually delivered a collection of damaged boxes and incorrect accessories. I subsequently discovered that the flooring I had bought was discontinued, so what I was getting was the dregs of what they had left From the next supplier I ordered and payed for 37 square metres of Quickstep Majestic ultra Laminate plus accessories, their website saying it was in stock, and available for immediate delivery. Subsequently I received an e mail saying not only did they have insufficient stock but also the flooring was now discontinued, so I would have difficulty getting it I then phoned phoned Floor Monster and asked if they had stock saying I had been told that the line was discontinued. The gentleman I spoke to asked me to hold on while he checked the stock situation. He came back in a few minutes later saying that while they had no stock but it was in stock at Quickstep and they could arrange delivery from that source. The exact delivery date would be confirmed whenI placed the order,but it would be some time the following week Out of curiosity I phoned Quickstep to see if the product was discontinued, and they said that was a surprise to them as it was one of their popular product lines .I placed my order on line and got a quick reply confirming delivery for the following Thursday The delivery turned up a day early. The delivery was very well packed so there was little chance of damage during transport So my experience of Floor Monster is not only good value, but also great service