I have had three goes at buying laminate floor for my kitchen
The first supplier, after missing various delivery dates eventually delivered a collection of damaged boxes and incorrect accessories. I subsequently discovered that the flooring I had bought was discontinued, so what I was getting was the dregs of what they had left
From the next supplier I ordered and payed for 37 square metres of Quickstep Majestic ultra Laminate plus accessories, their website saying it was in stock, and available for immediate delivery. Subsequently I received an e mail saying not only did they have insufficient stock but also the flooring was now discontinued, so I would have difficulty getting it
I then phoned phoned Floor Monster and asked if they had stock saying I had been told that the line was discontinued. The gentleman I spoke to asked me to hold on while he checked the stock situation. He came back in a few minutes later saying that while they had no stock but it was in stock at Quickstep and they could arrange delivery from that source. The exact delivery date would be confirmed whenI placed the order,but it would be some time the following week
Out of curiosity I phoned Quickstep to see if the product was discontinued, and they said that was a surprise to them as it was one of their popular product lines .I placed my order on line and got a quick reply confirming delivery for the following Thursday
The delivery turned up a day early. The delivery was very well packed so there was little chance of damage during transport
So my experience of Floor Monster is not only good value, but also great service
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5 months ago
Not giving a customer the option of having the delivery put in garage or in porch is a disgrace. I am registered disabled and I had to argue with the driver to walk 10ft up my flat driveway as his instructions were to leave the large pallet on curb side only !? Only after discussing the issue with customer service and getting very upset on the phone did the young man agree to wheel my order inside. Ridiculous procedure leaving me humiliated and frustrated !!!
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1 year ago
Great delivery service, and communication from Josh and Jack!
Floor is getting installed shortly but what I have seen is exactly what we wanted.
Could not recommend Floor Monster highly enough!
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8 months ago
Easy to order. Excellent communication from floor monster. Ability to choose the delivery date which was really helpful and much appreciated. Excellent price and beautiful flooring. Perfect!
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1 year ago
A few of the planks were damaged in delivery but Peter immediately dealt with this problem and replacement planks were sent out. What a refreshingly professional company to deal with!
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6 months ago
Free flooring sample came very quickly.When I placed an order I was emailed to arrange a convenient delivery day .Order arrived when expected.Excellent service
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