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Floor Monster - Laminate, Solid & Engineered Wood Flooring UK Shop
Transforming the way people buy flooring: discover more flooring options and get your flooring requirements done within a second. Suppliers of Laminate Flooring (from 6mm up to 15mm), Solid Wood Flooring (from 14mm up to 18mm), Engineered Wood Flooring (from 10mm up to 21mm) & Vinyl Click Flooring, You can get all types of flooring in this One Stop Flooring Shop. If you cannot find your particular flooring you want, do not worry, their customer team will hunt it down for you and make your dream come true. Why not discover this One Stop Flooring Shop Now
Reviews for Floor Monster
4.58/5.00
Excellent
How is the rating calculated?
What other customers say about their experience with Floor Monster
2 months ago
Goods as described and even matched to perfect rather than what I ordered. First class service and communications.
2 months ago
Very poor customer service. Had to order twice due to damaged products and both times they failed to deliver on the agreed date which I paid extra for. Very nice people but the business doesn't seem to really care about its customers. Will never use again and will tell people to avoid
Floor Monster- Logo - reviews
Answer by Floor Monster
2 months ago
HI, we are aware your order in Feb 2020 could not be delivered as you had not made us aware of restricted access for delivery vehicle. It was agreed you would collect from depot and delivery fee was refunded. You have order 2 more packs in April 2020 but no mention to us of any damages etc, this was delivered without issue.
Incorrect, false reviews are flagged to Trusted shop for review. Thanks
3 months ago
Very good communication
3 months ago
Some slight damage on one off the packs from the delivery but not a problem. Excellent customer service
3 months ago
The Delivery driver told me it was toad side delivery only and the
wood was left on the side of the road on a pallet - I had to carry 9 boxes from a parking space into the house.
I didn’t see any mention of this when I placed my order and I was told the driver would call me a hour before he arrived now after he had already left the wood on the side of the road. very disappointing.
Floor Monster- Logo - reviews
Answer by Floor Monster
3 months ago
Thanks for the feedback, as per delivery page on site, https://floormonster.co.uk/delivery-service all deliveries are kerbside.
We tried contacting you on day of delivery but could not get through, so haulier advised there was a safe place to leave pallet as apposed to charging a redelivery fee.
3 months ago
Excellent service. Customer service is brilliant. Even phoned to say we didn't really need to order any underlay as flooring had it attached and that they would refund cost of this. Delivery, refund and communication all went smoothly. Ordered Thursday and delivered Saturday.
Flooring was really nice and so easy to install. I will definitely be using this company again.
3 months ago
Really pleased with the Customer Service, Speedy Delivery and quality of this Product.
I would use this Company again for sure!
3 months ago
My delivery was meant to be delivered on Fri. I contacted them aat 3pm and they said it was the last drop of the day and will be with me at 4.30pm. 2 days later its still not hear and heard nothing
Floor Monster- Logo - reviews
Answer by Floor Monster
3 months ago
HI Justine we thank you for your feedback. Unfortunately we could only provide the information given to us by the courier. As they ran out of time on Friday then made sure delivery was with you by 9.30am Monday. We understand your frustration but thank you for taking the time to email us thanking us for sorting the issue
3 months ago
Very helpful service in difficult times
3 months ago
Excellent
3 months ago
Excellent customer service and great product!
3 months ago
Great service
3 months ago
The light oak herringbone flooring we ordered is beautiful & such a good price. A guy from Floormonster called me to thank me for my order & to choose a date for delivery. He gave me many date options which were very useful. The delivery driver called ahead & the pallet of boxes arrived. Easy ordering, personal touch of a confirmation call & an excellent price. Impressive.
3 months ago
Great service
Delivered only 4 days after ordering
3 months ago
Delivery took ages, but completely forgivable in the current climate... But the flooring. Crikey. Looks like my 8yr old made it on a 9 pin printer or a bad example of paint by numbers. It's solid enough, but the graphic doesn't match the texture and is blurred, synthetic and poor quality. Sorry floor monster, on this basis, I think I'll go elsewhere
Floor Monster- Logo - reviews
Answer by Floor Monster
3 months ago
Hi Gemma
Thanks for your feedback on the sample you requested. We send samples via Royal Mail, and yes usually this service is extremely fast, at present we agree a little leeway for these key workers is correct. We're sorry the sample is not to your liking, we hope you and your 8 yr old find something more to your taste, if you do need any further samples we of course would be happy to assist
3 months ago
Very reliable
3 months ago
Brilliant all round service - initial contact replied to within minutes regarding a sample that was lost in the post, sample turned up next day - loved it so ordered the floor the same day - it arrived 2 days later no issues at all :-) absolutely love the flooring now it’s down - excellent quality at a great price :-)
4 months ago
Super experience, awesome!
4 months ago
Truly wonderful, credit to all
4 months ago
Floor arrived damaged
Floor Monster- Logo - reviews
Answer by Floor Monster
4 months ago
Thanks for your feedback and again we are sorry there was damage to your order, most likely caused in transit. We have already arranged for the 4 packs to be collected (damage to 1 pack) and swapped over for another 4 packs. If you need anything else please do not hesitate to let us know.
Reviews for Floor Monster
4.58/5.00
Excellent
How is the rating calculated?
Trustmark for Floor Monster
Status:
certified since: 04/03/2014
updated on: 08/08/2020
Floor Monster is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At Floor Monster you can use guarantee from Trusted Shops and protect up to £2,500 . Find out more
Details about Floor Monster
Floor Monster- Logo - reviews
Categories
Floor Monster - Laminate, Solid & Engineered Wood Flooring UK Shop
Transforming the way people buy flooring: discover more flooring options and get your flooring requirements done within a second. Suppliers of Laminate Flooring (from 6mm up to 15mm), Solid Wood Flooring (from 14mm up to 18mm), Engineered Wood Flooring (from 10mm up to 21mm) & Vinyl Click Flooring, You can get all types of flooring in this One Stop Flooring Shop. If you cannot find your particular flooring you want, do not worry, their customer team will hunt it down for you and make your dream come true. Why not discover this One Stop Flooring Shop Now
Contact
Marauder Ltd.
FloorMonster.co.uk, 11 Scotts Road
PA2 7AN Paisley
United Kingdom
Trade register
United Kingdom NI615454
Authorised representative
Mr Ross Nicholl