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Floor MonsterReviews

: 818Excellent

4.63

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certified since: 04/03/2014
updated on: 07/07/2022
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certified since: 04/03/2014
updated on: 07/07/2022
Floor Monster is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Floor Monster, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for Floor Monster

83 verified reviews in the last 12 months

818 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
I had a few queries before ordering and each answered in a timely and helpful manner. I requested a sample and also that was received in a timely manner. I ordered the Lecco Brushed Whitewashed engineered oak flooring and underlay. It arrived when stated and although I was not aware at the time, it came one pack short which turned up a couple of days later which was great that they rectified this without my even knowing about it! Each pack came with multiple length sizes as stated on the product page. We found one board longer with the rest shorter in each pack. We did have a few warped boards in the packs (even though stored flat since delivery 2 weeks before) and that made laying a little trickier trying to click it in. Our new floor is all laid now and looks great. They also said they would take back any left over full packs if needed (minus the delivery costs. Not sure if we are going to do this or use elsewhere at this time but it is good that the option is there. Overall happy with the product and the service provided.
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the most relevant critical review


5 months ago
Not giving a customer the option of having the delivery put in garage or in porch is a disgrace. I am registered disabled and I had to argue with the driver to walk 10ft up my flat driveway as his instructions were to leave the large pallet on curb side only !? Only after discussing the issue with customer service and getting very upset on the phone did the young man agree to wheel my order inside. Ridiculous procedure leaving me humiliated and frustrated !!!
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Reviews for Floor Monster

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 Verified review
4 months ago
Really good service and faultless from start to finish, excellent product and must also say how pleased we were with the delivery. all arrived when instructed and driver was really helpful
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 Verified review
4 months ago
First big order with these guys will definitely be back for more Appreciated the honesty and genuine support from sales team
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 Verified review
4 months ago
I have recently fitted my floor from Floor Monster, I can't fault them from start to finish they have been great!
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 Verified review
3 months ago
Great product, great communication with friendly people and prompt delivery. Top marks!
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 Verified review
4 months ago
Ordered and delivered quickly- product exactly as expected. Great service - good price
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 Verified review
4 months ago
Trouble with the delivery, but they fixed it brilliantly
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 Verified review
4 months ago
Great service with sample provided quickly
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 Verified review
4 months ago
Fantastic service and perfect product.
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 Verified review
4 months ago
good customer care service.
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 Verified review
4 months ago
Great purchasing experience
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 Verified review
4 months ago
Fast service
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 Verified review
4 months ago
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 Verified review
8 months ago
I had a few queries before ordering and each answered in a timely and helpful manner. I requested a sample and also that was received in a timely manner. I ordered the Lecco Brushed Whitewashed engineered oak flooring and underlay. It arrived when stated and although I was not aware at the time, it came one pack short which turned up a couple of days later which was great that they rectified this without my even knowing about it! Each pack came with multiple length sizes as stated on the product page. We found one board longer with the rest shorter in each pack. We did have a few warped boards in the packs (even though stored flat since delivery 2 weeks before) and that made laying a little trickier trying to click it in. Our new floor is all laid now and looks great. They also said they would take back any left over full packs if needed (minus the delivery costs. Not sure if we are going to do this or use elsewhere at this time but it is good that the option is there. Overall happy with the product and the service provided.
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 Verified review
7 months ago
Flooring is good - not Karndean good, but a lot cheaper so great value. But communication was all very strange - emails as html attachments, and none of the tracking that we've all got used to as standard with most deliveries. Delivery instructions not passed on (but that is not unusual) and no notificationm of delivery so flooring left stacked on the doorstep overnight. No harm done, but I'll watch out for it a lot more carefully if I use them again.
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 Verified review
7 months ago
customer services finally got back to me with regards to the flooring issue I had and I'm happy to say they were very accomadting after realising an old batch of the flooring had been sent to me and not the flooring I ordered. Pleased to say that I have now fitted the flooring I ordered and it is exceptional. Will use again in the future knowing there is that element of trust with the company.
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Answer by Floor Monster
7 months ago
Hi Leigh, There was an email on New Year's day, the office was closed. I can see that the swap-over has already been arranged for a day that worked best for you. We are glad you loved the flooring and ordered more. Hence the difference in Batch as it was not ordered at the same time. If you do need anything further please let us know.
 Verified review
1 year ago
The website live chat was very good and clarified a couple of points and indicated when I would receive the goods. They were spot on. Goods well packaged and in excellent condition. Pricing was very competitive. The whole offering was an enjoyable experience. Congratulations, I think this is the first time I’ve been motivated to do a review , you deserved it
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 Verified review
1 year ago
You can buy from any shop but for me its about customer service. Had a few questions throughout via email and the person responsible came back very quickly every time with an answer. Genuinely faultless. Delivered when they said they would, neatly packaged for ease of delivery and no damage. Highly recommended.
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 Verified review
1 year ago
Excellent service. Ordered a sample of flooring for my home. I was surprised at the size of the sample. The large sample allowed me to get a better feel of what the flooring would look like in my home. Will definitely be buying from this company. I'll also recommend others to come to this company.
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 Verified review
6 months ago
The competitive prices. When I called office Peter was so helpful with great communication skills and advice. Delivery service has always been on time. Will definitely be using floor monster on future purchases.
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 Verified review
1 year ago
Order samples for my living room, and it’s perfect for the decor already placed there. The team were very helpful when I wanted to order packs and kept me updated on everything. Great customer service!
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